Customer care representative Jobs in Henderson, NV

Job Description

Duties / Responsibilities :

The following reflects duties for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time for business reasons.]

• Handle inquiries professionally, accurately, and completely primarily over the phone while establishing and maintaining a high level of customer service.
• Use various internal systems, web-based software, and other available tools to provide the most accurate and up-to-date information to internal and external customer bases.
• Advance data-entry skills with other administrative support as needed.
• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes.
• Learn and effectively leverage product knowledge, telephony system, and customer relationship management software (CRM)
• Provide the most accurate and up-to-date information and / or follow the proper procedure to route the call or request when necessary. Follow up as needed.
• Maintain excellent working knowledge of company policy and procedures.
• Strictly adhere to and always enforce all HIPAA and PHI guidelines.
• Defuse difficult calls and escalate when necessary.
• Complete, concise, and opinion-free documentation of calls when applicable.
• Adhere to established CCC Quality Standards while maintaining an acceptable quality standard.

Qualifications

Minimum Job Requirements :

Preferred Job Requirement :

Knowledge, Skills, and Abilities