Customer care representative Jobs in Lowell, MA
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Customer care representative • lowell ma
Last updated: 7 hours ago
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc.Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental Unit...Show moreLast updated: 30+ days ago
About the job Travel customer representative.As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the...Show moreLast updated: 7 days ago
Customer Service Representative.Location : Wilmington, MA (Onsite).Duration : 6 Months Contract (With Higher Possibilities of Extension or Conversion).
Shift Details : We have a big need for afternoon ...Show moreLast updated: 7 hours ago
Customer Account Representative.Interested in a minimum starting hourly rate of $15.Why should I apply in just a few clicks?.
Paid Time Off and Sunday Off We are Closed!.Full-Time Employment and ...Show moreLast updated: 8 days ago
Join Amazon's customer service team and help us provide world-class support to our customers.As a Customer Service Representative, you will answer customer inquiries, resolve issues, and ensure cus...Show moreLast updated: 30+ days ago
Whole Pet Veterinary Center's successful Receptionists are people who love to interact with people and animals alike.They are full of empathy, passion, and energy.
fun-loving, hardworking, self-mot...Show moreLast updated: 30+ days ago
Whole Pet Veterinary Center's successful Receptionists are people who love to interact with people and animals alike.They are full of empathy, passion, and energy.
fun-loving, hardworking, self-mot...Show moreLast updated: 30+ days ago
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.
These markets include aerospace and defense, fa...Show moreLast updated: 30+ days ago
Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the construction and industrial end markets.ICP Group ...Show moreLast updated: 30+ days ago
Customer Service Representative.Paid Training, Educational Allowances / Reimbursement for Field-related Courses.Blue Cross Blue Shield Health Insurance.
Do you want to join our growing, customer-focus...Show moreLast updated: 16 days ago
A company is looking for a Customer Care Representative to provide superior service and support to customers.Key Responsibilities Manage order intake and provide timely responses to customer inqu...Show moreLast updated: 4 days ago
Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers.Throughout its ...Show moreLast updated: 7 days ago
Competitive Base Salary + Commission.We are seeking a Customer Service Representative to join our Expedia Travel Agency.In this role, you will communicate with customers to identify their needs, pr...Show moreLast updated: 30+ days ago
Daniel Webster Hwy, Nashua, New Hampshire 03060 United States of America.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of C...Show moreLast updated: 7 days ago
The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of pos...Show moreLast updated: 30+ days ago
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.
These markets include aerospace and defense, fa...Show moreLast updated: 6 days ago
Job Location : Tewksbury, MA (Hybrid-3 days per week in office) Duration : 06 Months Contract.Job Description : Responsible for providing front line support for internal and external customers regardi...Show moreLast updated: 30+ days ago
Position at Health Care Resource Centers.Health Care Resource Center is looking for an organized and compassionate Certified Medical Assistant to greet patients, schedule appointments and collect p...Show moreLast updated: 17 days ago
Join the team at Family Dollar and help us provide affordable products and great service to our customers.As a Customer Service Representative, you will be responsible for assisting customers, hand...Show moreLast updated: 30+ days ago
Customer Care Representative Must Reside in MA., Remote
Cerida Investment CorpNorth Billerica, MA, USRemote
Full-time
Customer Representative - Remote
Prestige Travel Agency by MichNashua, New Hampshire, United StatesRemote
Full-time
- Promoted
- New!
Customer service Representative
Talent BridgeWilmington, MA, USTemporary
- Promoted
Customer Account Representative
Rent-A-CenterNashua, NH, USFull-time
- Promoted
Customer Service Representative
AmazonLawrence, MA, USAFull-time
- Promoted
Customer Service Representative
AmeriVet Veterinary PartnersWestford, MA, USFull-time
Customer Service Representative
Amerivet Services LLCWestford, MA, United StatesFull-time
Customer Service Representative
TeledyneHudson, NH, United StatesPermanent
Customer Care Representative - Andover
ICP GroupAndover, MA, USFull-time
Customer Service Representative
Milltown PlumbingChelmsford, MA, United StatesFull-time
- Promoted
Customer Care Representative
VirtualVocationsLowell, Massachusetts, United StatesFull-time
Customer Service Representative
Hajoca CorporationChelmsford, MA, United StatesFull-time +1
Customer Service Representative
MAHI GROUP LLCNashua, NH, United StatesFull-time
Customer Service Representative
U-HaulNashua, NH, United StatesFull-time
Customer Service Representative
DB RobertsWilmington, MA, United StatesPermanent
Customer Service Representative
FLIR SystemsHudson, NH, USPermanent
- Promoted
Customer Service Representative
US Tech SolutionsTewksbury, MA, USTemporary
Patient and Customer Service Care - Front Desk Representative
baymarkHudson, NH, United StatesFull-time
- Promoted
Customer Service Representative
Family DollarLowell, IN, USAFull-time
The average salary range is between $ 24,863 and $ 40,014 year , with the average salary hovering around $ 29,250 year .
- government (from $ 69,241 to $ 368,310 year)
- cyber security (from $ 124,959 to $ 250,000 year)
- software architect (from $ 125,000 to $ 234,000 year)
- dentist (from $ 79,875 to $ 225,000 year)
- general dentist (from $ 79,875 to $ 225,000 year)
- hospital (from $ 30,000 to $ 215,500 year)
- software engineering manager (from $ 87,360 to $ 215,400 year)
- Albuquerque, NM (from $ 31,688 to $ 100,000 year)
- Milwaukee, WI (from $ 35,100 to $ 97,500 year)
- Sunnyvale, CA (from $ 42,063 to $ 74,750 year)
- Roseville, CA (from $ 59,280 to $ 74,020 year)
- Palm Bay, FL (from $ 29,250 to $ 71,190 year)
- Sacramento, CA (from $ 30,654 to $ 65,000 year)
- Irvine, CA (from $ 37,440 to $ 63,856 year)
- Menifee, CA (from $ 58,240 to $ 63,440 year)
- Norfolk, VA (from $ 30,225 to $ 62,600 year)
- Oakland, CA (from $ 31,200 to $ 62,296 year)
The average salary range is between $ 29,250 and $ 40,950 year , with the average salary hovering around $ 32,175 year .
Customer Care Representative Must Reside in MA., Remote
Cerida Investment CorpNorth Billerica, MA, US30+ days ago
Job type
- Full-time
- Remote
Job descriptionMust possess excellent written and verbal communication skills Have a high level of compassion for callers, have the skill to use key phrases to show empathy, and a desire to de-escalate distressed callers Must have good interpersonal skills to enable an easy conversation flow with customers Must learn and maintain knowledge of customer relationship or customer service practices, mistake-free Flexibility in role / job function changes and shift to meet customer requests and demands Skilled at typing, data capture, and entry using proper grammar and correct spelling Must be able to multitask and manage time properly and effectively Must be able to adapt to different situations and individuals Willing and able to work 8-hour shifts using a computer with keyboard, using two monitors, and a headset with a microphone Must be comfortable handling back-to-back calls Be dedicated to working the schedule provided. Absences are not tolerable. Must be acceptable to have calls monitored and / or recorded, and understanding that agent activity is closely monitored using call center technology to ensure call quality exceeds the client's needs. Must be capable of reading from scripts Pre-Hire Assessments include, but are not limited to, passing a typing, spelling, grammar, listening, and comprehension test. A Windows PC is required, running Windows 10 (no MacBooks or Chromebooks) 8 GB of RAM, minimum Dual-core processor, minimum USB wired headset Wired internet connection with a minimum internet speed of 80 / 15 Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters, and / or pods Dual monitors 8 : 00 AM – 6 : 00 PM Eastern Prevailing Time, Monday through Friday; Saturdays 8 : 00 AM – 1 : 00 PM Eastern Prevailing Time 40 hours per week is required. Schedules are subject to change based on the client’s needs. Paid 15-minute breaks are provided for 4-hour shifts 30-minute unpaid lunches English as a primary language Bilingual speakers encouraged to apply At least 1 year of work experience in a call center / customer service environment is required Experience with utilities, energy efficiency, and decarbonization is preferred, but not required. High School Diploma or equivalent is required Applicants must type a minimum of twenty-five (25) words per minute Applicants must have a quiet place to work with no interruptions Applicants must successfully pass a pre-employment drug test and background / criminal check Applicants must agree to and sign a code of ethics and confidentiality and compliance documents
Job Description
Job Description
Job Type : Full Time
Hours : M-F 8-6 Sat 8-1
Salary : $17.00 Hourly
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.
About the Position :
AnswerNet is looking for Massachusetts-based, remote, quality, and customer experience-oriented, enthusiastic team members who will support electric and natural gas utility customers. In this role, you will utilize your expert product and company knowledge to deliver a “wow” factor! Representatives will assist our customers by owning the consumer’s journey, handling inquiries and concerns, and seeing them through to resolution via omnichannel support (phone, email, chat, SMS). In addition to record-keeping and database maintenance, Representatives will primarily assist residential and small business customers with energy efficiency and decarbonization initiatives.
Representatives will make and place calls to and from customers using a PC-based softphone with a headset. Our ideal candidates are empathetic, patient, professional, and passionate communicators, both orally and in writing. Our most effective Representatives can put themselves in the callers’ shoes and assist as necessary. An extensive paid training program will equip you with the knowledge necessary to effectively assist customers.
Responsibilities include, but are not limited to :
- Primary roles are to verbally assist callers or support customers via chat, email, and SMS with product warranty support, product inquiries, and troubleshooting
- Support customers via voice, chat, email, and SMS
- Become fully trained and maintain a complete understanding of the call handling processes, procedures, and call requirements
- Document all call activity accurately in the client systems with complete and thorough notes
- Identify the needs of the customer, clarify information, and provide accurate answers to the customer’s issues or concerns
- Attend client training sessions
- Requirement to diligently log into the UKG system, Contact Center tools, and websites as required
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