- Search jobs
- Philadelphia, PA
- customer care representative
Customer care representative Jobs in Philadelphia, PA
- Promoted
Customer Care Representative
HutchinsonCherry Hill, NJ, US- Promoted
Customer Care Representative - Brand
ALMO CORPPhiladelphia, PA, US- Promoted
CUSTOMER SERVICE REPRESENTATIVE
CJ's Tire & AutomotivePA, United States- Promoted
Customer Support Representative
HolmanMaple Shade, NJ, United States- Promoted
- New!
Customer Service Representative
Child Guidance Resource CentersHavertown, PA, US- Promoted
CUSTOMER SERVICE REPRESENTATIVE
AmerCareRoyalPA, United States- Promoted
CUSTOMER SERVICE REPRESENTATIVE
Redner'sPA, United States- Promoted
Customer Service Representative
U-HaulSomerdale, NJ, US- Promoted
Customer Service Representative
ParetoHealthPhiladelphia, PA, US- Promoted
CUSTOMER SERVICE REPRESENTATIVE
HNL Lab MedicinePA, United States- Promoted
Customer Service Representative
Ada Business SolutionsCherry Hill, NJ, United States- Promoted
CUSTOMER SERVICE REPRESENTATIVE
Conicelli AutoplexConshohocken, PA, United States- Promoted
Customer Account Representative
Rent-A-CenterPhiladelphia, PA, US- Promoted
- New!
CUSTOMER SERVICE REPRESENTATIVE
FastSignsPA, United States- Promoted
Customer Service Representative
Latitude IncHavertown, PA, US- Promoted
Customer Service Representative
Hire TalentCherry Hill, NJ, United StatesCustomer Care Representative
HumanscalePhiladelphia, PA, USCustomer Care Representative : Part-Time
Patron TechnologyPA, US- Promoted
CUSTOMER SERVICE REPRESENTATIVE
Family DollarStratford, NJ, United States- Promoted
Customer Service Representative
The School District Of PhiladelphiaPhiladelphia, PA, United StatesCustomer Care Representative
HutchinsonCherry Hill, NJ, US- Full-time
Customer Care Representative
Hutchinson Plumbing, Heating and Cooling, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Care Representative to join our team at our Cherry Hill, NJ location.
Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.
POSITION SUMMARY
Provide administrative and customer support for the company's client contracts, including : selling, preparing, and renewing annual contracts; processing contract payments; client retention; tracking contract data; and keeping customers updated on new processes and promotions.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Obtain customers' names, addresses, and billing information, and enter this information on contract forms.
- Prepare invoices and contracts.
- Inform customers by mail, email, or telephone about contract information and promotions.
- Verify customer and contract information for correctness, checking it against previously obtained information as necessary.
- Review contracts for correctness and completion, and work with customers and other team members to make corrections as needed.
- Make outbound calls to sell and renew customer contracts.
- Contact customers who have indicated they wish to cancel their contracts to discuss concerns and attempt to retain.
- Collect, process, batch, and export payments for contracts.
- Maintain reports tracking the data on renewal rates and other key performance indicators related to customer contracts.
- Assisting with projects to improve the contract program.
- Assists Dispatch with inbound and outbound customer calls as needed.
- Additional duties as assigned.
POSITION QUALIFICATIONS
Competency Statement(s)
SKILLS & ABILITIES
Education : Associate's Degree (two year college or technical school) : Preferred
Experience : Experience in an office environment
Computer Skills : Microsoft Office
Certificates & Licenses : N / A
Other Requirements : N / A