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Customer experience manager Jobs in Alexandria, VA

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Customer experience manager • alexandria va

Last updated: 1 day ago
  • Promoted
Customer Experience Speci

Customer Experience Speci

CAVA - Support CenterWashington, DC, US
Full-time
At we make it deliciously simple to eat well and feel good every day.We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years.We prioritize...Show moreLast updated: 17 days ago
  • Promoted
Customer Experience Associate

Customer Experience Associate

NoeCee Global Inc.Washington, DC, US
Full-time
Are you personable, motivated, and excited to grow with a fast-expanding team? We’re looking for Customer Experience Associates to join us in Fairfax, VA as we continue to grow rapidly.This i...Show moreLast updated: 30+ days ago
  • Promoted
Customer Experience Specialist

Customer Experience Specialist

Best Buy Co., Inc.Washington, DC, United States
Full-time
As a Customer Experience Specialist, you will be the friendly face that welcomed visitors at Best Buy.We provide comprehensive training that equips you with the expertise to confidently assist cust...Show moreLast updated: 1 day ago
Customer Experience Associate

Customer Experience Associate

A&J Provisions, IncArlington, VA, US
Full-time
We are looking for personable, self-motivated individuals to join our team as Customer Experience Associates.We are rapidly expanding in the Northern Virginia, VA area and are in need of representa...Show moreLast updated: 30+ days ago
Sr. Manager, Customer Experience | Frontline Systems Enablement

Sr. Manager, Customer Experience | Frontline Systems Enablement

T-MobileAlexandria, VA, United States
Full-time +1
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation packa...Show moreLast updated: 30+ days ago
Customer Experience Insights

Customer Experience Insights

AppFolio, IncRemote - Washington DC, United States
Remote
Full-time
AppFolio is more than a company.We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation bui...Show moreLast updated: 1 day ago
Customer Experience Associate- SP Express

Customer Experience Associate- SP Express

Army & Air Force Exchange ServiceFort Belvoir, VA, United States
Full-time
As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want.You'll know whic...Show moreLast updated: 1 day ago
Customer Experience Manager

Customer Experience Manager

Five BelowArlington, VA
Full-time
At Five Below our growth is a result of the people who embrace our purpose : We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibi...Show moreLast updated: 28 days ago
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Customer Experience & Service Manager

Customer Experience & Service Manager

CHEMTRECFalls Church, VA, United States
Full-time
Interested in joining our team? We are currently hiring a Customer Experience & Service Manager.Customer Experience & Service Manager Position Type : Full Time Location : Falls Church, VA Position Su...Show moreLast updated: 29 days ago
Manager, Customer Experience & Service

Manager, Customer Experience & Service

American Chemistry CounFalls Church, VA, United States
Full-time
Position SummaryThe position is responsible for managing and overseeing the customer service team, ensuring high performance and customer satisfaction. The position reports to the Head of Innovation...Show moreLast updated: 30+ days ago
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Technical Experience Manager

Technical Experience Manager

GenetecWashington, DC, US
Full-time
Genetec is a global technology company that has been transforming the physical security industry for over 25 years.Today, the company develops solutions designed to improve security, intelligence, ...Show moreLast updated: 4 days ago
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Workplace Experience Manager

Workplace Experience Manager

Latham & WatkinsWashington, DC, US
Full-time
This range is provided by Latham & Watkins.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Direct message the job poster from Latham & W...Show moreLast updated: 10 days ago
Retail Manager - Customer Experience - Part Time - Nights

Retail Manager - Customer Experience - Part Time - Nights

MichaelsAlexandria, 3654 King St
Full-time +1
Store - DC-ALEXANDRIA / NORTH, VAQue ferez-vous?.Offrir une expérience de magasinage centrée sur la clientèle en gérant et en. Diriger les processus omnicanaux.Maintenir les normes de rangement du mag...Show moreLast updated: 18 days ago
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Customer Experience Associate

Customer Experience Associate

TuckernuckWashington, DC, United States
Full-time
Title : Customer Experience Associate.Salary : Competitive salary and benefits package based on qualifications; classified as full-time salaried. exempt and not eligible for overtime.Reports to : Mary...Show moreLast updated: 1 day ago
Technical Customer Experience Manager- SLED / Healthcare

Technical Customer Experience Manager- SLED / Healthcare

NutanixWashington, District Of Columbia
Full-time
Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for building lasting relationships with senior-level customers? If so, you wi...Show moreLast updated: 24 days ago
  • Promoted
Customer Experience Specialist - FT

Customer Experience Specialist - FT

Avis Budget GroupArlington, VA, United States
Full-time +1
Whether you come from a customer service background or have experience as a valet.You will act as the front-line.Collaborate with team members and management to coordinate.Strong verbal and written...Show moreLast updated: 4 days ago
Manager, Program - Customer Experience Career Pathway

Manager, Program - Customer Experience Career Pathway

Year UpWashington, DC
Full-time
Reporting to the Associate Director of Program, the Program Manager position is a core component of the Year Up United program. This position is responsible for leading and managing a Learning Commu...Show moreLast updated: 25 days ago
Customer Experience Associate-Military Clothing

Customer Experience Associate-Military Clothing

The EXCHANGEFort Belvoir, VA, United States
Full-time
Job Description As a Customer Experience Associate at Military Clothing, you'll be responsible for helping our service members get the uniforms they need. You'll need to have an attention to detail...Show moreLast updated: 30+ days ago
  • Promoted
Client Experience Manager

Client Experience Manager

Cherry Blossom PlumbingArlington, VA, US
Full-time
Are you courteous and professional? Do you want to have.This call center position earns a.We provide great benefits and perks, including. If this flexible job sounds like the right opportunity for y...Show moreLast updated: 30+ days ago
People also ask
Customer Experience Speci

Customer Experience Speci

CAVA - Support CenterWashington, DC, US
17 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Company Profile :

At we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something  big , together.

We foster a culture built on five core values :

  • Generosity First, : We lead with kindness. Our best work happens when we act in of others.
  • Constant Curiosity : We are eager to learn, grow, and explore beyond the obvious.
  • Act with Agility : We welcome change; it’s the only constant. We embrace, adjust, adapt.
  • Passion for Positivity : We greet each day with warmth and possibility.
  • Collective Ambition : We have high aspirations that are achieved when we work together with a shared purpose.

Customer Experience Specialist :

As a member of our dynamic Customer Experience (CX) team, you will play a pivotal role in crafting a world-class experience for every guest, embracing each interaction as an opportunity to ignite fanaticism and be a driving force behind our commitment to excellence. We are seeking a self-motivated leader who excels in critical thinking, responding promptly, and resolving issues effectively.

What You’ll Do :

  • As a key member of our growing CX team, you’ll be an individual contributor dedicated to delivering swift, accurate, and empathetic responses to all CAVA guest inquiries across various channels, including email and 3rd Party sites as necessary.
  • Take charge of problem-solving common complaints while identifying trends and immediate issues for collaboration with partners in operations, food and beverage, and other stakeholders.
  • Adhere to established protocols for escalated incidents and navigate inquiries to relevant personnel requiring special attention.
  • Provide real-time feedback to regional leadership teams, contributing to the development of immediate solutions.
  • Cultivate a deep passion for the CAVA experience and products, staying well-informed of changes in our seasonal menu and ingredients to enhance our guests' experience.
  • Utilize communication tools such as Outlook, Slack, and Zoom for seamless collaboration with internal teams.
  • Utilize our customer service platform and other internal systems to effectively manage customer contacts and accounts.
  • The Qualifications :

  • Exhibit a genuine passion for delivering extraordinary, world-class customer service.
  • 1+ year experience in a customer service / support role.
  • Quick Learner : Showcase adaptability and confidence as a quick learner, able to work both independently and collaboratively with the team.
  • Proactive : Demonstrate a proactive mindset, fearlessly identifying issues and presenting fresh approaches to the team.
  • Analytical : Leverage analytical skills to swiftly identify anomalies and trends in customer contacts, facilitating the prompt resolution of issues.
  • Possess impeccable spelling, grammar, and communication skills.
  • Previous experience with Zendesk, Slack, Outlook, and account management system experience is a plus
  • Physical Requirements :

  • Ability to maintain stationary position to be able to operate a computer and other office equipment
  • Must be able to identify, analyze and assess details
  • For certain positions, must be able to occasionally move or transport items up to 50 pounds
  • Ability to communicate with others and exchange information accurately and effectively
  • Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
  • Ability to work in a constant state of alertness and in a safe manner
  • What we offer :

  • Competitive salary, plus bonus and long-term incentives
  • Early Wage Access!
  • Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
  • Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
  • 401k enrollment with CAVA contribution
  • Company-paid STD, LTD, Life and AD&D coverage for salaried positions
  • Free CAVA food
  • Casual work environment
  • The opportunity to be on the ground floor of a rapidly growing brand
  • All exempt and non exempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.
  • Please note that visa sponsorship is not available.
  • The posting range is an all cash range.
  • Indicates qualifying eligible positions only
  • CAVA – Joining “A culture, not a concept”

    As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.  This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position and such duties and responsibilities may change without notice.