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Customer experience manager Jobs in Allen, TX

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Customer experience manager • allen tx

Last updated: 4 days ago

Customer Success Manager

EnseoPlano, TX, United States
Full-time

At Enseo, we're redefining what hospitality technology can be.We provide the technology for modern hospitality helping hotels across the U.Canada, and Mexico deliver personalized digital guest exp... Show more

Remote Entry-Level Customer Support – No Experience Required

Turbotax USAPlano, Texas
$24.00 hourly
Remote
Full-time

Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ... Show more

ACA Customer Success Manager

Selerix Systems, IncPlano, TX, United States
Full-time

An ACA Customer Success Manager manages the various stages of the Selerix ACA process, ensuring compliance with IRS filing and employer reporting requirements.This position is the primary liaison b... Show more

Customer Service Manager

Hobby LobbyAllen, TX, United States
Full-time

Perform duties as front-end manager.Job Description - Requirements.Excellent Customer Service Skills.If you meet these requirements and are interested in being a vital part of our management team, ... Show more

AI Experience Manager

First United BankPlano, TX, United States
Full-time

We are seeking an AI Experience Manager to serve as the primary bridge between business leaders, stakeholders, and technical AI delivery teams.The ideal candidate is a strong collaborator, systems ... Show more

Customer Insights Manager

SBH Health SystemPlano, TX, United States
Full-time

Hybrid position working from the Legacy Support Center located in Plano Texas.About Sally Beauty Holdings, Inc.At SBH, our purpose is to inspire a more colorful, confident, and welcoming world.We a... Show more

Online Customer Experience Specialist

TradeJobsWorkforce75094 Murphy, TX, US
Full-time

As a Online Customer Experience Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone... Show more

 • Promoted

Customer Success Manager

TipaltiPlano, TX, United States
Full-time

As a Customer Success Manager, you will be crucial in ensuring our customers achieve their desired outcomes with our products/services.You will be our customers' primary point of contact, responsib... Show more

Customer Success Manager

Armor DefensePlano, TX, United States
Full-time

The Customer Success Manager (CSM) is the strategic owner of customer relationships across Armor's managed services offerings.This role is accountable for ensuring customers achieve desired busines... Show more

Program Manager, KFC Brand Experience

KFCPlano, TX, United States
$137,900.00 yearly
Full-time

Program Manager, Brand Experience.The Program Manager, Brand Experience supports the Head of Brand Experience by owning the structure, alignment, and delivery of complex, cross-functional initiativ... Show more

Sales Associate – Customer Experience

Velvet BoxPlano, TX, USA
$14.50 hourly
Full-time
Quick Apply

Retail Sales & Customer Experience.Velvet Box is an upscale, woman-owned boutique specializing in intimacy and wellness.We are known for our refined stores, product expertise, and education-fir... Show more

Program Manager, KFC Brand Experience

Yum BrandsPlano, TX, United States
$137,900.00 yearly
Full-time

The Program Manager, Brand Experience supports the Head of Brand Experience by owning the structure, alignment, and delivery of complex, cross-functional initiatives.This role has two primary areas... Show more

Customer Insights Manager

CosmoProf BeautyPlano, TX, United States
Full-time

Hybrid position working from the Legacy Support Center located in Plano Texas.About Sally Beauty Holdings, Inc.At SBH, our purpose is to inspire a more colorful, confident, and welcoming world.We a... Show more

Customer Experience Coordinator

MarshallsPlano, Texas, United States of America
Full-time

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your... Show more

 • Promoted

Customer Success Manager

LeadsOnlinePlano, TX, United States
Full-time

Join the Force Behind Law Enforcement Success.At LeadsOnline, we bridge the gap between technology and justice, empowering law enforcement agencies with cutting-edge solutions to close cases and se... Show more

Sr. Customer Quality Manager

ON SemiconductorAllen, TX, United States
Full-time

Senior Customer Quality Manager.The Senior Customer Quality Manager is an important customer-facing, hands-on role within the Global Customer Quality Engineering (CQE) team responsible for customer... Show more

Retail Lead Associate (Reduced-Time), Customer Experience Operations

Amazon.com Services LLC - A57McKinney, Texas, USA
$18.05 hourly
Part-time

Reduced Time Hours: Average work between 30-39 hrs per week.This role requires open availability Tuesday - Saturday between 2:45pm and 9:15pm.As a Retail Lead Associate, you will be the face of Ama... Show more

Retail Customer Experience Manager

MichaelsPlano, TX, United States
Full-time +1

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.Lead the omnichannel processes.Maintain store recovery standards to deliver... Show more

Senior Customer Success Manager

TapcheckPlano, TX, United States
Full-time

Senior Customer Success Manager.The Senior Customer Success Manager is the strategic anchor of the customer relationship responsible for driving adoption, value realization, and proactive retentio... Show more

IT Manager / Senior IT Manager (based on experience)

ARKRAYPlano, TX, United States
Full-time

IT Manager / Senior IT Manager.Level Management Position Type Full Time Education Level 4 Year Degree Travel Percentage Up to 25% Category Information Technology.Oversees measures to protect ARKRAY... Show more

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Customer Success Manager

Customer Success Manager

EnseoPlano, TX, United States
30+ days ago
Job type
  • Full-time
Job description

Customer Success Manager

At Enseo, we're redefining what hospitality technology can be. We provide the technology for modern hospitality helping hotels across the U.S., Canada, and Mexico deliver personalized digital guest experiences while simplifying operations behind the scenes. Our solutions enable hotel teams to improve guest satisfaction, operate more efficiently, and unlock new revenue opportunities. From in-room entertainment and reliable connectivity to guest engagement and property-wide insights, Enseo's platform supports some of the most recognized hotel brands in the industry. Our technology powers more than 84 million guest experiences each year across over 330,000 rooms.

We're looking for a Customer Success Manager to build strong relationships with our customers and help them get the most value from our solutions. In this role, you'll serve as the primary point of contact after the saleguiding customers through onboarding, supporting their ongoing needs, and identifying opportunities to grow the partnership. This is a cross-functional role where you'll collaborate with teams across the organization to deliver a seamless customer experience and drive long-term success.

What You'll Do

  • Manage a portfolio of customer accounts and serve as their primary point of contact
  • Lead onboarding and ensure a smooth transition from sales to implementation
  • Build strong relationships by understanding customer goals and aligning solutions to their needs
  • Proactively monitor customer health and address risks to satisfaction and retention
  • Partner with internal teams to resolve issues and improve the overall customer experience
  • Identify and support upsell and renewal opportunities
  • Analyze customer feedback and data to drive improvements and inform decisions
  • Maintain accurate records of customer interactions and account activity

What We're Looking For

  • 35 years of experience in customer success, account management, sales, or a related role
  • Strong communication and relationship-building skills
  • Ability to manage multiple accounts and priorities in a fast-paced environment
  • Problem-solving mindset with strong attention to detail
  • Experience working cross-functionally to support customer outcomes
  • Proficiency with Microsoft Office and general business tools

Nice to Have

  • Experience in the hospitality industry (e.g., hotel brands like Marriott or Hilton)
  • Familiarity with SaaS or technology solutions
  • Experience with CRM or customer success platforms

Work Environment

This is a hybrid/remote work. Specific schedules may vary based on team and business needs. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.