Customer experience manager Jobs in Ann arbor mi
- Promoted
Customer Experience Specialist
WR Specialists, LLCAnn Arbor, MI, United States
Assistant Customer Service Manager
Kroger.com - MilanAnn Arbor, Michigan, United States- Promoted
CAREGIVER - BEHAVIORAL EXPERIENCE
ambercareMI, United States
Manager of Product Experience
Cardinal HealthMichigan, MI
- Promoted
WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
GL1Ann Arbor, Michigan- Promoted
Senior Manager, Customer Experience
VirtualVocationsAnn Arbor, Michigan, United States
Customer Experience Banker - Ypsilanti - Whittaker & Huron
Huntington National BankYpsilanti, MI- Promoted
CUSTOMER CARE REPRESENTATIVE, CUSTOMER SERVICE
IlitchMI, United States- Promoted
Customer Experience Specialist
British Swim SchoolAnn Arbor, MI, United States
Intern / Co-Op - Customer Experience
Consumers EnergyMI, US
Customer Experience Manager - Victoria's Secret - Briarwood - Ann Arbor, MI
Victoria's SecretAnn Arbor, MI, US- Promoted
CAREGIVER - BEHAVIORAL EXPERIENCE
Arcadia Home Care and StaffingMI, United States
Manager User Experience Design
Highmark HealthMI, Working at Home, Michigan- Promoted
CAREGIVER - BEHAVIORAL EXPERIENCE
Arcadia Home Care and Staffing an Addus family companyMI, United States- Promoted
Senior Customer Success Manager
Clarivate PLCAnn Arbor, MI, United States
Part Time Customer Experience Manager
JoannYpsilanti, MI
Customer Success Manager
Campfire InteractiveAnn Arbor, Michigan, United StatesCustomer Experience Specialist
WR Specialists, LLCAnn Arbor, MI, United States- Full-time
Who We Are
WRS is a medical device company headquartered in Ann Arbor, MI. We offer world class multi-modal post-op pain management for orthopedic excellence. We focus on systems that improve patient recovery and practice management. We do all of this while combating the Opioid Epidemic. We are located in the heart of downtown Ann Arbor, MI and we looking for a full-time Customer Engagement Specialist. Hybrid work is available, prefer candidates in Michigan.
We offer a best-in-class benefits package including medical / dental / vision, unlimited PTO, 401k, company-paid life insurance and long-term disability benefits. We also have frequent company-sponsored events and lunches and snacks in the office.
Our culture is one of caring and collaboration, and we enjoy a flexible and team-oriented environment.
What You'll Do
- Conduct phone calls with patients, and sales force throughout the day
- Utilize several databases to ensure accurate prescription documentation and patient records
- Provide excellent customer (patient) care
- Establish and foster strong relationships with patients as well as internal and external sales force
- Distribute and document information obtained by phone and via email
- Ensure that scheduling, fittings, and pickups from patients are conducted and completed in a timely manner
- Collaborate with team to improve processes and efficiencies
- Ensure compliance with state and federal regulations
- Attention to detail when learning the ins and outs of our CCT / SAM units.
- Responsible for reporting team metrics on a weekly basis.
- Weekend on call availability for incoming patient calls
- Demonstrate performance aligned with WRS guiding principles, including caring, collaboration, trustparency, and innovation
What You'll Bring
Flexible work from home options available.
Learn More