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Customer experience manager Jobs in Austin, TX

Last updated: 1 day ago
  • Promoted
Customer Experience Manager with Hospitality Background

Customer Experience Manager with Hospitality Background

3 Men MoversAustin, TX, US
$60,000.00–$65,000.00 yearly
Full-time
Step into a dynamic workday at 3 Men Movers, a company seeking individuals with customer service and business consulting skills to enhance customer experience and loyalty.Join to create mutually be...Show moreLast updated: 8 days ago
  • Promoted
Customer Operations Specialist-AR Experience

Customer Operations Specialist-AR Experience

Mobile Communications AmericaAustin, TX, United States
Full-time
MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced.Customer Operations Specialist. MCA seeks team members who share our values : service, growth, tea...Show moreLast updated: 5 days ago
  • Promoted
Head of Customer Experience - PACS

Head of Customer Experience - PACS

HID Global CorporationAustin, TX, United States
Part-time
An Amazing Career Opportunity foraHead of Customer Experience!!.Are you passionate about creating exceptional customer experiences and driving meaningful change? HID PACS is seeking a dynamic and s...Show moreLast updated: 1 day ago
  • Promoted
Guest Experience Manager

Guest Experience Manager

CAVA - 6th & CongressAustin, TX, US
Full-time +1
At CAVA, we make it deliciously simple to eat well and feel good every day.We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years.We prio...Show moreLast updated: 3 days ago
  • Promoted
Partner Experience Manager

Partner Experience Manager

DialpadAustin, TX, US
Full-time
Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their custo...Show moreLast updated: 8 days ago
  • Promoted
Sr. Technical Product Manager (Customer Experience)

Sr. Technical Product Manager (Customer Experience)

Care.comAustin, TX, US
$140,000.00–$170,000.00 yearly
Full-time
We're on a mission to solve a human challenge we all face : finding great care for the ones we love.We're moms and dads and pet parents. We have parents and grandparents so we understand that...Show moreLast updated: 30+ days ago
Customer Experience Project Manager

Customer Experience Project Manager

NateraAustin, TX
$65,000.00–$85,000.00 yearly
Emerging business product lines.Leads project development and execution for projects pertaining to assigned teams.Typically receives defined assignments from manager or follows standard processes f...Show moreLast updated: 30+ days ago
  • Promoted
Customer Experience Lead

Customer Experience Lead

Alen CorporationAustin, TX, US
Full-time
For more than 15 years, Alen® Corporation has empowered and inspired people worldwide to Live Better.Headquartered in Austin, Texas, Alen takes its mission to help people live healthier and bet...Show moreLast updated: 12 days ago
  • Promoted
Staff Customer Experience Analyst

Staff Customer Experience Analyst

Go To ServicesAustin, TX, United States
$95,000.00–$158,000.00 yearly
Full-time
Customer Care and Success at GoTo.At GoTo, we're passionate about making IT easy for everyone.We deliver solutions that enable secure connections, collaboration, and flexibility, empowering people ...Show moreLast updated: 7 days ago
  • Promoted
Customer Experience Specialist-Austin

Customer Experience Specialist-Austin

Arc Boat CompanyAustin, TX, United States
$75,000.00–$105,000.00 yearly
Our vision is to electrify all waterborne vessels, and we're starting with electric water sport boats.Gas boats dominate today's marine industry not because of great product offerings but because o...Show moreLast updated: 26 days ago
Customer Experience Leader

Customer Experience Leader

BankuishAustin, TX
Remote
We want you to be on our team!.Bankuish is a Startup that helps millions of entrepreneurs and freelancers in Latin America access financial services. Our application connects these workers with pre-...Show moreLast updated: 30+ days ago
Customer Experience Coor

Customer Experience Coor

TJX Companies, Inc.Austin, TX, US
$16.00–$16.50 hourly
Full-time
Times New Roman",serif"> All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes.Our assortment of brands is always changing, but our mission to provide the ...Show moreLast updated: 6 days ago
  • Promoted
Customer Experience Coordinator - Austin, TX

Customer Experience Coordinator - Austin, TX

Veterinary Emergency Group (VEG)Austin, TX, US
Full-time
Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most.We are r...Show moreLast updated: 30+ days ago
  • Promoted
Guest Experience Manager

Guest Experience Manager

CAVA - Sunset ValleyAustin, TX, US
Full-time +1
At CAVA, we love what we do, and we try and make every day as fulfilling as the last.Our restaurants need team members to make the magic happen every day. Everyone matters and we’re here to ce...Show moreLast updated: 3 days ago
  • Promoted
Guest Experience Manager

Guest Experience Manager

CAVA - The DragAustin, TX, US
Full-time +1
At CAVA, we make it deliciously simple to eat well and feel good every day.We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years.We prio...Show moreLast updated: 3 days ago
Retail Customer Experience Manager

Retail Customer Experience Manager

MichaelsAustin, 14028 N Hwy 183, Bldg C
Part-time
Store - AUS-LAKELINE, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recov...Show moreLast updated: 30+ days ago
  • Promoted
AT&T Customer Experience Associate

AT&T Customer Experience Associate

West Lake SolutionsAustin, TX, United States
Full-time
We are proud to be working with some of the nation’s leading telecommunications providers like AT&T.We specialize in direct-to-consumer marketing, sales, and customer service.Through our partnershi...Show moreLast updated: 2 days ago
Assistant Manager : Customer Experience / Operations

Assistant Manager : Customer Experience / Operations

World MarketNorth Austin, TX, US
Full-time
In partnership with the Store Manager, model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors. Assess and analyze business trend...Show moreLast updated: 30+ days ago
  • Promoted
Guest Experience Manager

Guest Experience Manager

CAVA - DomainAustin, TX, US
Full-time +1
At CAVA, we love what we do, and we try and make every day as fulfilling as the last.Our restaurants need team members to make the magic happen every day. Everyone matters and we’re here to ce...Show moreLast updated: 3 days ago
Customer Experience Manager with Hospitality Background

Customer Experience Manager with Hospitality Background

3 Men MoversAustin, TX, US
8 days ago
Salary
$60,000.00–$65,000.00 yearly
Job type
  • Full-time
Job description

Job Description

Job Description

Step into a dynamic workday at 3 Men Movers, a company seeking individuals with customer service and business consulting skills to enhance customer experience and loyalty. Join to create mutually beneficial environments for all parties involved.

The Austin Customer Experience Manager, guided by the Director of Customer Experience, will partner with a team of Independent Contractors. This role focuses on achieving logistics and operational goals while simultaneously growing market sales. Key responsibilities include promoting safety, enhancing customer experience, managing performance, and growing Contractor engagement.

Principal Responsibilities

Safety & Compliance

  • Provide leadership for safety goals.
  • Identify and rectify unsafe conditions quickly.
  • Collaborate with contractors to ensure equipment safety.
  • Supervise safety programs to minimize accidents and injuries.
  • Encourage contractor participation for a safety culture.
  • Conduct monthly inspections to identify and remedy hazards.

Performance Management

  • Oversee performance management of employees and contractors per policies.
  • Monitor behaviors affecting the Net Promoter Score and resolve issues.
  • Conduct site visits to ensure compliance with company processes.
  • Perform truck inspections for DOT and company regulation adherence.
  • Manage onboarding, evaluations, and offboarding of contractors and backup drivers.
  • Order and maintain records for hardware issued to drivers (tablets, phones, GPS).
  • Address operational issues and interdepartmental concerns.

    • Customer Experience

  • Deliver service that meets or exceeds customer expectations.
  • Resolve service requests, schedule changes, and logistical challenges with timely communication.
  • Interact with customers to address and resolve issues, improving the customer experience.
  • Promote customer satisfaction and loyalty by representing the company positively.
  • Ensure compliance of independent contractors with company standards.
  • Conduct field and truck inspections, retraining employees as needed.
  • Maintain proper procedures and accountability in the dispatch process.

    • Efficiency

  • Monitor productivity goals and ensure adherence to operational standards.
  • Supervise execution of operational plans to meet division budget goals.
  • Support and execute service delivery while ensuring compliance with company standards and regulations.

    • Independent Contractor Engagement

  • Promote a collaborative and communicative team environment for employees and contractors.
  • Develop talent by understanding career aspirations and providing coaching.
  • Perform additional assigned job-related duties.

    • Qualifications

  • Process-oriented and results-driven, focused on organizational success.
  • Strong problem-solving, analytical, and decision-making skills.
  • Collaborative and effective in team environments.
  • Creative thinker, challenges conventional solutions.
  • Upholds ethical behavior.
  • Strong leadership and talent evaluation skills for high-performance teams.
  • Customer Driven in every interaction.
  • Comfortable going out and driving sales back to the Market.
  • Skilled in multitasking and managing competing priorities.

    • Schedule

    This is a full-time, salaried position requiring attendance one Saturday each month. Daily huddle meetings are mandatory at 7 : 45 a.m., unless they coincide with your scheduled day off or shift start time. Please note that this role is not available for remote work.

    Compensation

    The salary ranges from $60,000 to $65,000, with the opportunity for a Christmas bonus and annual profit sharing.

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