Customer experience manager Jobs in Cedar Rapids, IA

As the Area Customer Experience Supervisor for the Northern Plains Super District you will drive the standardization and optimization of processes that drive the Customer Experience with the Inside Sales team and will adhere to the metrics that have been developed to measure these outcomes in relation to our organizational this role you will oversee three critical workstreams : customer value & optimization customer experience representatives development training & optimization and CX operations improvement.

As the leader you will remove barriers escalate issues and provide the resources needed to build and empower an effective team. You will also ensure the team meets critical milestones divisional commitments and financial goals and timelines.

This is a hybrid position supporting the following branches in Iowa : Cedar Rapids. Iowa City and Davenport.

Primary Duties :

Execute Crescent Electrics strategy to optimizing the Customer Experience and Service framework in accordance with customer expectations and ensuring the realization of profitability

Lead the optimal team support structure and talent to support the design changes and deployment

Lead and manage Inside Sales team across multiple geographical locations

Collect and provide analysis to ensure service optimization

Drive the business forward through continued leadership and insights while developing and strengthening the service workforce

Drive the performance development and growth of the Customer Experience Team

Directly supervise a team of approximately 10 Customer Experience Representatives.

Responsible for employee development and training in collaboration with Area Customer Experience Manager and corporate Training department

Drive field level profitability through various methods in conjunction with the corporate Pricing Team and field level analysts

Be the point of contact for communicating any field feedback to the corporate Supply Chain and Pricing teams

Qualifications :

Bachelors degree from four-year college or university; and minimum of five years of experience and / or training; or equivalent combination of education and experience.

Valid drivers license.

Strong team player who operates with high levels of integrity trust and respect for the individual. Must take an authentic approach to collaboration leading to a collective success across the broader end-to-end organization

In-depth knowledge of all facets of a distributorship.

Experience in training and developing employees.

Strong analytical and problem solving skills.

Physical Demands :

Occasionally standing and walking. Most of the time sitting use of hands / fingers talking / hearing. Often reaching with hands / arms.

Ability to travel 5 - 10% of the time with overnight stays through assigned territory.

#LI-CEGO

Total Rewards and Benefits

Crescent Electrics compensation package includes an array of top-tier benefit options including :

• Eligibility for health and dental vision coverage 401(k) plan and flexible spending accounts subject to plan terms.
• Eligibility for company-paid benefits such as life insurance short-term disability long-term care and Employee Assistance Program subject to applicable waiting periods.
• Excused Absence time off and Paid Time Off (PTO).
• Company-paid holidays.
• Other benefits for which you may be eligible includes supplemental life insurance hospital indemnity and accident and critical illness benefits with cancer coverage.
• Eligibility : Employees are eligible for health dental vision and life insurance benefits on the first of the month following 30 days of employment. Employees who are 21 years of age or older will be automatically enrolled in the companys 401(k) plan once they achieve 90 days of employment.

Family Owned. Culture of Quality. Opportunities to Advance.

Crescent is transforming and we are on a mission to power the communities we serve through teamwork and relentless customer focus. We have a vision of uncompromising teamwork committed to becoming the industry leader for our employees suppliers and shareholders. At Crescent you will have the opportunity to develop professionally grow personally and have the flexibility to balance your lifes priorities. Lets serve together. Lets power our communities together. Lets become THE industry leaders... together.

Crescent Electric Supply Company is proudly an Equal Opportunity Employer. Crescent Electric does not discriminate on the basis of age color race national origin gender religion marital status disability veteran military status sexual identity or expression sexual orientation or any other basis prohibited by local state or federal law.

Veterans and military spouses are highly encouraged to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.

Candidates are subject to pre-employment assessments Motor Vehicle Record review criminal background checks references check and a post-offer drug screen. Crescent Electric is committed to the full inclusion of all qualified individuals. As part of this commitment Crescent Electric will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed please contact

Required Experience :

Manager

Key Skills

Computer Science,user experience,User Interface,SME,CSS,Interaction Design,Windows,Android,Usability Studies,Visual Design,HTML,User Research,JavaScript,Web Services,Wireframes

Employment Type : Full-Time

Experience : years

Vacancy : 1