Customer experience manager Jobs in Clovis ca

ShareCal is a game-changing platform for executive assistants. Our software helps EAs save hours each day and is rapidly gaining adoption at top companies worldwide.

We’re hiring a Customer Experience & Operations Lead who is highly ambitious and motivated to help scale an exciting software company and empower EAs all over the world.

You do not need to have prior experience or any particular educational background to apply, only a strong work ethic and appetite to “get things done.” Bonus points if you’re a current or former administrative professional or have worked extensively with admins and you thrive in startup environments.

We are a lean and fast-moving team. You’ll work closely with the CEO and play a critical role in supporting the company’s growth. The job will be intense and you’ll be expected to wear many hats, offering plenty of excellent opportunities for learning and rapid career advancement.

Here are some examples of what you’ll be doing on a daily basis :

• Customer Onboarding : Own the onboarding process, including conducting one-on-one and group training sessions and providing personalized support to each user
• Customer Support : Develop and refine resources like FAQs, guides, and tutorials
• Operational Support : Tackle a variety of ad hoc operational tasks, such as supporting pilot projects and managing invoices to ensure smooth day-to-day operations
• Marketing and Brand Initiatives : Create marketing content and execute campaigns to drive brand awareness and customer engagement

Here’s what we’re looking for :

Location : We’re currently remote but plan to open an office in San Francisco soon. Option to be fully remote or hybrid

Compensation : $115,000 - $175,000 (depending on skills and experience) for hybrid option. Varies for remote option.

We believe in rewarding performance generously — If you join us and quickly demonstrate an ability to move beyond your initial level, we'll promptly promote you.

How to apply : If you’re excited about this opportunity, send your resume and a brief video explaining why you’d be a great fit to [email protected]. The video doesn’t need to be perfect (no need to dress up!) — Just hit record and be yourself!