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Customer experience manager Jobs in Fremont, CA

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Customer experience manager • fremont ca

Last updated: 20 hours ago

Sr. Product Manager, Customer Identity

UrsusFremont, CA, United States
Full-time

Product Manager, Customer Identity.Our mission is to accelerate the world's transition to sustainable energy by bringing high-performance electric vehicles and sustainable energy products to market... Show more

Freight Broker Agent - Experience Required

Logistic Dynamics Inc.Fremont, CA, US
Full-time

Freight Broker Agent (Experience Required).Logistic Dynamics (LDi) is a 3rd Party Logistics (3PL) company that focuses on building our independent contractors (1099) businesses with our Agent-based... Show more

Customer Experience and Service Ops Manager

AMAXFremont, CA, United States
Full-time

The Client Success Manager is responsible for leading and overseeing the customer support function to ensure exceptional service delivery and customer satisfaction.This role manages support teams, ... Show more

Customer Success & Operations Leader

Third Wave AutomationUnion City, CA, United States
$166,000.00 yearly
Full-time

Customer Success & Operations Leader.Third Wave Automation is a rapidly growing startup that has demonstrated its core technology components, proven its market fit, and just closed its Series C fun... Show more

Customer Quality Manager

MolexFremont, CA, US
$150,000.00 yearly
Full-time

Your Job We are looking for a Customer Quality Manager that will have the primary responsibility to lead Customer Complaints and the audit process.This person will have one direct report.As ... Show more

Customer Service - Self Storage Manager

Public StorageNewark, California, United States
Full-time

Our Property Managers get to work independently at multiple locations; spending time both inside and outside.We assess customer storage needs and make suggestions, including selling packing and mov... Show more

Safety Manager (experience in Manufacturing Industry a plus!)

RelianceUnion City, CA, United States
$70,000.00 yearly
Full-time

This job is in the Safety and Operations job family, which covers positions supervising, leading, and/or performing work involving safety, health, and environmental issues anticipating, dealing wit... Show more

Customer Service Rep

Aviso, LLCFremont, CA, US
$27.85 hourly
Full-time

We are seeking a reliable, detail-oriented Customer Service Representative to join our team in Pleasanton, CA.In this dynamic role, you will serve as the primary point of contact for clients placin... Show more

Customer Technology Manager- Dextro

Lam ResearchFremont, CA, United States
$125,000.00 yearly
Full-time

Customer Technology Manager (CTM) Dextro.The Customer Technology Manager (CTM) Dextro serves as the primary customer-facing technical owner for Dextro robotic engagements.This role manages the fi... Show more

Staff Customer Experience Professional at Intuit in Alviso, California

Disabledperson, IncAlviso, CA, United States
Full-time

Staff Customer Experience Professional.As a Staff Customer Experience Professional, you'll be part of a Customer Success Strategy team that is focused on disrupting the mid-market segment, leading ... Show more

 • New!

QC Manager - Sheet Metal Experience Required

Millennium Metalcraft, IncFremont, CA, US
$28.00 hourly
Full-time

We are hiring a talented Quality Control Inspector professional to join our team.If you're excited to be part of a winning team, Millennium Metalcraft, Inc.Responsibilities for Quality Control Insp... Show more

Customer Service Rep

Domino's FranchiseUnion City, California, United States
Full-time

Customer Service Representative.Duties & Responsibilities:.We are looking for Customer Service Representatives with hustle, personality and people skills.Customer Service Representatives are re... Show more

Manual Machinist with Prototrak Experience

WORKERS.COMFremont, CA, US
$25.00 hourly
Full-time
Quick Apply

We are seeking a skilled Manual Machinist to join our team.The ideal candidate will have hands-on experience operating manual machining equipment, including Bridgeport mills and manual lathes, to p... Show more

Retail Customer Service Associate

FedExUnion City, California, US
Full-time

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.Th... Show more

Customer Success Manager

Kastle SystemsFremont, CA, United States
Full-time

Join the leader in providing smarter solutions for a safer world.The property technology space is growing rapidly, and Kastle Systems is leading the way.Kastle Systems is the leader in managed secu... Show more

Customer Account Manager (On-Site)

South Bay Solutions, Inc.Fremont, CA, United States
Full-time

South Bay Solutions is a high-precision machine shop, making parts for semiconductor, medical devices, and advanced tech hardware.Our tolerances are measured in microns, our equipment is top-of-the... Show more

Customer Service Engineer

V2SoftFremont, CA, United States
Full-time

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998.We have headquarters in Bloomfield Hills, MI and ... Show more

Customer Service Representative

Sticker Quicker DMV ExpressFremont, CA, US
$18.00 hourly
Full-time

Customer Service Representative.In this role,  new candidate will be responsible for processing registration and title transactions.Candidate will also verify that all documents are complete and ac... Show more

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Sr. Product Manager, Customer Identity

Sr. Product Manager, Customer Identity

UrsusFremont, CA, United States
9 days ago
Job type
  • Full-time
Job description

Sr. Product Manager, Customer Identity

Our mission is to accelerate the world's transition to sustainable energy by bringing high-performance electric vehicles and sustainable energy products to market. This mission requires fast paced innovation and execution. We celebrate experimentation and unconventional thinking to find solutions to problems previously thought unsolvable. The Digital Products team is transforming how people purchase automotive and energy products.

Our team is composed of product managers, business analysts, UX designers, and full stack software engineers, working together to create elegant solutions to complex problems. We run lean, move quickly, and pride ourselves on accelerating our from start-up to scaled enterprise without losing our scrappy spirit.

This Product Manager will focus on delivering highly scalable experiences that focuses on our customer identity and data integrity.

Responsibilities:

  • Understand and lead customer account processes across our platforms for both personal and business accounts.
  • Coordinate with security, legal and authentication teams to build scalable but impactful solutions to improve customer experience in the identity management capacity
  • Deliver product vision, strategy, and roadmap to achieve goals
  • Work with engineering, UX and business stakeholders to deliver impactful efficiency, while also improving customer experience
  • Manage incoming operational escalations, analyze issues, and implement long term solutions through self-serve tools
  • Define and enhance KPIs in conjunction with analytics and stakeholder teams that educate business decision making
  • Prioritize between new features, architectural improvements, and operational excellence

Qualifications:

  • Degree in Engineering or Business, or equivalent in experience
  • Experience in Identity management services; experience in Business Identity Management is a plus
  • Experience in PII Data Master Management is a plus
  • Experience in having shipped customer facing products that delivered business impact
  • Strong analytical skills with ability to query data from various systems to solve problems
  • Ability to successfully work with cross range of teams including engineering, UX, legal, finance, sales and operations
  • Excellent written and verbal communications across technical and non-technical stakeholders

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.