Customer experience manager Jobs in Henderson nv

A company is looking for an Enterprise Customer Experience Manager.Key Responsibilities : Serve as the primary contact for enterprise customers, ensuring fulfillment of support agreementsRegularly assess customer health and take proactive steps to enhance satisfaction and retentionCollaborate with internal teams to resolve customer issues and provide timely updatesRequired Qualifications : Proven experience in customer success, account management, or technical support roles in an enterprise environmentExperience managing enterprise-level support contracts and meeting service level agreementsStrong understanding of technical products and ability to communicate concepts to various stakeholdersExceptional customer service skills with a focus on proactive issue resolutionExperience with customer health metrics and reporting tools