Customer experience manager Jobs in Houston, TX
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Customer experience manager • houston tx
Last updated: 3 days ago
Customer Experience Operations Manager.At Practice Better, we believe practitioners and their clients deserve better.We're changing how health and wellness practitioners work by building a modern E...Show moreLast updated: 14 days ago
Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment.We work together to enhance peoples' lives through our products and presence in th...Show moreLast updated: 3 days ago
Store - Houston, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store recovery...Show moreLast updated: 30+ days ago
The Customer Experience Admin will oversee all customer activity within the organization and assist Home Techs to maintain the highest standards of service.
As an organization we want to be the firs...Show moreLast updated: 25 days ago
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store recovery standards to deliver...Show moreLast updated: 30+ days ago
A company is looking for a Senior Customer Experience Program Manager.Key Responsibilities Drive the strategy for enabling AI-powered development on Windows Collaborate with industry leaders to ...Show moreLast updated: 30+ days ago
Customer Service Representative.Provides customer support and stellar service to meet the needs of our Molina members and providers.
Resolves issues and addresses needs fairly and effectively, while...Show moreLast updated: 29 days ago
About the job Customer Experience Associate.Do you love listening to and helping others with immediate solutions and enjoyable customer experiences? Are you a tenacious problem-solver committed to ...Show moreLast updated: 30+ days ago
As a Online Customer Experience Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone...Show moreLast updated: 30+ days ago
Do you enjoy the flexibility of working from home? LuckyGunner.Americans buy ammo online, and we need help further disrupting the industry.
We are seeking a passionate, service-oriented individual f...Show moreLast updated: 25 days ago
TX Houston Concord - Houston, TX.Summary / Purpose of the Position : .Hisco, a division of TestEquity, is hiring for a Customer Experience Specialist who will be responsible for interacting with the co...Show moreLast updated: 30+ days ago
Customer Experience Representative is responsible for assisting customers with general order questions, product information, website troubleshooting and order troubleshooting.This position is also ...Show moreLast updated: 30+ days ago
We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries.
Our committed and well-trained workforce professionals de...Show moreLast updated: 30+ days ago
At Five Below our growth is a result of the people who embrace our purpose : We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibi...Show moreLast updated: 30+ days ago
MacGregor is a global company that operates in 30 countries with 2000 employees.We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the ma...Show moreLast updated: 5 days ago
The Customer Experience Colleague plays a vital role in creating a welcoming and efficient shopping experience for customers.
This position is responsible for greeting customers, providing assistanc...Show moreLast updated: 30+ days ago
Senior Manager Customer Experience.The Senior Manager Customer Experience is responsible for implementing and optimizing customer experience strategies across platforms, products, and departments.T...Show moreLast updated: 30+ days ago
At Clover Health, we are committed to providing high-quality, affordable, and easy-to-understand healthcare plans for America's seniors.
We prioritize preventive care while leveraging data and techn...Show moreLast updated: 30+ days ago
Customer Experience Operations Team Leader.Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment.
We work together to enhance peoples' li...Show moreLast updated: 30+ days ago
- Promoted
Customer Experience Operations Manager
Practice BetterHouston, TX, USFull-time
Customer Experience Supervisor
Westlake ChemicalHouston, TX, United StatesFull-time
Part Time Customer Experience Manager
Michaels StoresHouston, TX, United StatesFull-time +1
Customer Experience Admin
TruBlue of West HoustonHouston, TX, United StatesFull-time
- Promoted
Part Time Customer Experience Manager
MichaelsHouston, TX, USFull-time +1
Senior Customer Experience Manager
VirtualVocationsHouston, Texas, United StatesFull-time
- Promoted
Representative, Customer Experience
Houston StaffingHouston, TX, USFull-time
Customer Experience Associate
Insolation Technology LtdHouston, TX, United StatesFull-time
- Promoted
Online Customer Experience Specialist
TradeJobsWorkforce77268 Houston, TX, USFull-time
Customer Experience Team Member
Lucky GunnerHouston, TX, United StatesFull-time +1
Customer Experience Specialist
HiscoHouston, TX, United StatesFull-time
Customer Experience Representative
Visual ComfortHouston, TX, United StatesFull-time
Customer Experience Escalation Analyst
EquusHouston, TX, United StatesFull-time
- Promoted
Customer Experience Manager
Five BelowHouston, TX, USFull-time
Customer Experience Advocate
MacGregorHouston, TX, United StatesFull-time
- Promoted
Customer Experience Colleague
SyscoHouston, TX, USFull-time
- Promoted
Senior Manager Customer Experience
Service Corporation InternationalHouston, TX, USFull-time
Customer Experience Lead
Clover HealthHouston, TX, United StatesFull-time
- Promoted
Customer Experience Supervisor
WestlakeHouston, TX, USFull-time
The average salary range is between $ 51,250 and $ 120,950 year , with the average salary hovering around $ 73,493 year .
- private banker (from $ 79,000 to $ 437,500 year)
- emergency medicine physician (from $ 52,000 to $ 429,468 year)
- general surgeon (from $ 75,000 to $ 425,000 year)
- thoracic surgeon (from $ 50,000 to $ 417,243 year)
- medical recruiter (from $ 73,840 to $ 400,000 year)
- surgeon (from $ 44,850 to $ 400,000 year)
- diagnostic radiologist (from $ 200,000 to $ 397,500 year)
- chief medical officer (from $ 363,750 to $ 390,000 year)
- general surgery (from $ 83,655 to $ 355,000 year)
- orthopedic surgeon (from $ 81,000 to $ 342,998 year)
- Green Bay, WI (from $ 49,296 to $ 227,700 year)
- Palm Bay, FL (from $ 49,648 to $ 220,000 year)
- Phoenix, AZ (from $ 62,500 to $ 211,920 year)
- Richmond, CA (from $ 109,726 to $ 209,000 year)
- San Francisco, CA (from $ 72,150 to $ 191,995 year)
- Pittsburgh, PA (from $ 65,000 to $ 190,860 year)
- Chula Vista, CA (from $ 95,556 to $ 189,838 year)
- Nashville, TN (from $ 66,213 to $ 185,000 year)
- Sugar Land, TX (from $ 74,000 to $ 183,500 year)
- Indianapolis, IN (from $ 46,000 to $ 180,000 year)
The average salary range is between $ 55,012 and $ 148,500 year , with the average salary hovering around $ 85,717 year .
Customer Experience Operations Manager
Practice BetterHouston, TX, US14 days ago
Job type
- Full-time
Job descriptionLead cross-functional projects that span CX (Support & Success) and other teams (Product, Marketing, Engineering, RevOps, etc.) Define, optimize, and document CX specific processes and workflows (ticket flows, escalations, handoffs, onboarding, health score, playbooks, etc.) Drive continuous improvement : identify bottlenecks, propose process enhancements, lead change management Design automated workflows and triggers for proactive customer outreach based on usage patterns, milestone achievements, and risk indicators Establish standardized methodologies for measuring and improving key CX metrics : time-to-value, feature adoption rates, support ticket resolution, and customer satisfaction scores Create feedback loops between customer success activities and GTM strategy to inform product development and go-to-market positioning Own Customer Experience tool evaluation, implementation, integrations, optimizations (Zendesk, CRM, CSP, analytics, etc.) Build and maintain automated reporting capabilities that provide real-time visibility into customer health and team performance Evaluate and implement new technologies to enhance customer success team efficiency and customer experience quality 46+ years of experience in CX, RevOps, or business operations within B2B SaaS with demonstrated progression in analytical complexity and strategic impact You're a data-driven problem solver who's passionate about creating simple, scalable systems that make life better for both customers and teams. You combine analytical rigor with strategic thinking equally comfortable building dashboards, managing cross-functional projects, and translating insights into business impact. Experience working cross-functionally with Sales, Marketing, and Customer Experience teams, you have a deep understanding of the SaaS customer lifecycle and revenue mechanics. You're adept at using data to uncover opportunities, forecast performance, and improve customer outcomes. You're fluent in the tools that power modern CX CRM and CS platforms like HubSpot, Salesforce, and Gainsight and you're comfortable digging into SQL or BI tools to uncover insights that drive better decisions. Highly organized and decisive, you're as willing to dive into the details as you are to shape the bigger picture a strong communicator who turns complexity into clarity and action. Strong analytical mindset with ability to translate complex data into actionable business insights and strategic recommendations Experience building predictive models and cohort analyses to forecast customer behavior and revenue outcomes You're highly organized, curious, and collaborative someone who values clarity, teamwork, and progress over perfection You give and receive feedback well, set clear expectations, and keep stakeholders informed and aligned. Unlimited Vacation : We believe you can be highly productive and still have plenty of time for life outside of work. Generous health benefits plan : Coverage starts from Day 1 and includes vision & dental. RRSP / 401K matching program : For retirement savings. Choose your device : Are you Team Windows or Apple? You shouldn't have to compromise, especially if you work more efficiently on a specific operating system. When you join us, you get to pick! Home Office Allowance : $500 / year to ensure your home office is set up for optimal comfort and productivity. Health & Wellness Allowance : $750 / year to support your health & wellness-related goals and hobbies. Learning & Development Allowance : $1,000 / year to explore a new skill, attend a conference, read some new books, etc. Sprout Family : Receive personalized support for the family-building process, accessing top-quality care. Schedule a consultation with Sprout's Team for guidance, education, coaching, and assistance in finding a top provider, addressing medical, legal, or regulatory concerns throughout your journey. Currently for Canadian Employees Only Inkblot : Access to one of Canada's leading digital mental health companies, focusing on offering secure online video counseling through our corporate mental health programs and individual counseling services. Currently for Canadian Employees Only Fully Remote : Work from the comfort of your own home with the choice to access our downtown Toronto office for a change of scenery. Events & Free Lunches : We prioritize weekly team bonding and monthly company-wide social events with a lunch stipend. We pride ourselves on maintaining a culture where everyone feels engaged, inspired, and excited to come to work every day.
Customer Experience Operations Manager
At Practice Better, we believe practitioners and their clients deserve better. We're changing how health and wellness practitioners work by building a modern EHR designed to support their clients' health and their practice.
We're on a mission to help millions of practitioners build the independent practice of their dreams. Founded in 2016, we're built by practitioners, for practitioners. In 2023, we acquired That Clean Life, the #1 nutrition planning software for nutrition-based care. With tens of thousands of customers in 70+ countries worldwide, we're honored to be the EHR of choice for practitioners in private practice. And we're just getting started.
Job Title : Customer Experience Operations Manager
Location : The candidate must be located in Canada or USA. Our HQ office is located in Toronto, ON, Canada, but the role is remote / hybrid / flexible.
Reports To : VP of Customer Experience
About The Role
To achieve our ambitious goals, we are seeking a strategic, data-driven Customer Experience Operations Manager to optimize our post-sale customer journey and drive measurable improvements in customer retention, expansion, adoption, and customer lifetime value. This role will serve as the analytical and operational backbone of our Customer Experience organization while maintaining tight alignment with our Product, Marketing and RevOps functions to ensure seamless customer lifecycle management from prospect to retention.
What You'll Do
Customer Experience Analysis
- Own metrics and KPIs for Customer Support & Customer Success (e.g. First Response Time, Ticket Volume, Resolution Time, NPS, CSAT, GRR, NRR, Conversion, Usage, etc.)
- Build and maintain dashboards, pull regular reports, perform data analysis, and surface insights & trends
- Design and implement comprehensive analytics frameworks to measure customer health, adoption patterns, and expansion opportunities
- Ensure data quality, consistency, and that reporting systems are accurate
- Collaborate with leadership to set goals, monitor performance, and report to the Board and Executive Team
- Own and continuously improve forecasting and capacity planning in partnership with Support Leadership
- Support revenue forecasting accuracy by providing insights on GRR and NRR trends, expansion pipeline health, and retention risks
- Conduct deep-dive analyses on customer segments to identify optimization opportunities across onboarding, adoption, and retention workflows
- Create and maintain executive-level reporting and dashboards that connect customer success metrics to revenue outcomes and business growth
Operational Excellence & Process Design
Technology & Data Infrastructure
Who You Are
Our Perks and Benefits :
Practice Better is an equal-opportunity employer. When you apply for a role at Practice Better, your application will be considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We are committed to providing accommodations for applicants with disabilities during the application and interview process. If you require assistance or accommodations due to a disability, please let us know.
We know there is no perfect applicant for any role. So, whatever your path, we're glad it brought you here. We encourage you to apply if you think you're right for the role.