Customer experience manager Jobs in Irvine, CA

Resident Experience Manager

Resident Experience Manager - Tower on 19th The | Costa Mesa, CA

Founded in 1975, CONAM Management operates in 10 states, across 26 key metropolitan markets, supporting over 60,000 apartment units of both affordable and conventional housing. Our growing team of over 1,700 associates is dedicated to maintaining and enhancing the quality of life for our residents. At CONAM, we foster a collaborative, team-oriented culture where our associates thrive and are valued for their expertise and commitment.

We are seeking an enthusiastic Resident Experience Manager to join our team at The Tower on 19th in Costa Mesa, CA. In this role, you will lead the full resident experience from inquiry to move-out, driving service excellence, retention, community presentation, marketing outreach, and engagement initiatives. Partner with management and maintenance to ensure operational efficiency, lease compliance, accurate administration, and a high-quality community environment.

This is a full-time position with full benefits. Pay range: $23.00 - $24.00 per hour

Key Responsibilities:

• Resident Experience & Customer Journey: Lead the full resident lifecycle from inquiry to move-out, ensuring exceptional service, proactive engagement, effective issue resolution, strong retention efforts, and consistent reputation management.
• Community Presentation & Environment: Maintain curb appeal, model readiness, signage quality, and professional standards to ensure a welcoming, high-quality community environment.
• Marketing, Outreach & Digital Engagement: Support digital marketing, lead generation, outreach initiatives, event promotion, inventory awareness, and resident communication strategies.
• Events, Engagement & Retention: Plan and execute budget-conscious community events, monitor lease expirations, and drive renewals, referrals, and long-term retention.
• Operational Collaboration & Support: Partner with management and maintenance to ensure service excellence, unit readiness, timely follow-ups, and accurate administrative support.
• Administrative & Compliance: Oversee applications, leases, inspections, rent processing, financial recordkeeping, policy enforcement, vendor coordination, and office organization.
• Other duties as assigned.

Who You Are: (Requirements of the Position)

• 2+ years of multifamily leasing, hospitality, or customer experience leadership.
• Proven ability to manage high-touch customer journeys and deliver exceptional service.
• Strong eye for detail, design, and environmental presentation.
• Experience with event planning, social media content, and local marketing campaigns.
• Analytical skills, problem-solving capability, and innovative thinking.
• You thrive in a fast-paced environment and can handle multiple responsibilities, including leasing apartments, conducting tours, managing paperwork, and addressing resident needs.
• You are proficient in Microsoft Office (Word, Excel, and Outlook), and comfortable learning or knowing property management software like Yardi, MRI, or other leasing and property management systems.
• You possess a friendly, energetic, and approachable personality that resonates with both prospective and current residents.
• You are available to work weekends, which is essential for meeting the needs of potential residents and conducting tours during high-traffic hours.
• You are physically able to lift and carry items weighing up to 25 pounds.

Why You'll Love Working Here: CONAM Management Corporation is more than just a job it's a career where you can grow and be recognized for your expertise in Property Management. We offer a competitive pay, comprehensive benefits package, that make working at CONAM even more rewarding.

Our benefits include:

• Medical, dental, vision insurance
• Pet insurance
• Life insurance and identity theft protection
• Paid sick and vacation time
• 401(k) plan with company match
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Additional perks: Service award days, floating holiday, early earned wage access and more

At CONAM, we pride ourselves on our culture of excellence and commitment to fostering an inclusive, diverse, and supportive work environment.

Additional Information:

• This position is contingent upon passing a background check, employment verification, and drug screening.
• CONAM will consider qualified applicants with criminal histories in a manner consistent with the requirement of the law.
• We are an Equal Opportunity Employer and encourage all qualified candidates to apply.