Customer experience manager Jobs in Irving, TX
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Customer experience manager • irving tx
Last updated: 13 hours ago
The Customer Experience Manager is a pivotal leadership role overseeing project execution and customer service operations for a manufacturer of PET-based acoustical products in the commercial built...Show moreLast updated: 7 days ago
Customer Experience & Service Manager.The Customer Experience & Service Manager is responsible for leading Astura Medical’s customer service operations and ensuring world-class experi...Show moreLast updated: 30+ days ago
Hot burgers, cold shakes, and little moments of magic right in the neighborhood.At SONIC, we do things a little differently.
We find the fun, the moment of chill in the every-day.Working at SONIC, y...Show moreLast updated: 18 days ago
As a Customer Experience Associate, you will be the first friendly face that customers see when they enter the store.Your warm demeanor will create a welcoming environment that enhances the shoppin...Show moreLast updated: 1 day ago
Customer Experience Senior Manager The Senior Manager, Customer Experience is a hands-on leader responsible for setting the vision, strategy, and operating rhyth...Show moreLast updated: 30+ days ago
As a Customer Experience Representative, you will deliver exceptional service to guests in the dining area and assist them with our advanced kiosk ordering system.
Welcome every guest with a warm sm...Show moreLast updated: 17 hours ago
Customer Experience & Service Manager.The Customer Experience & Service Manager is responsible for leading customer service operations and ensuring world-class experience for our surgeon pa...Show moreLast updated: 5 days ago
A company is looking for a Customer Experience Manager to enhance external partner relationships and oversee daily operations.
Key Responsibilities Manage external communications and ensure timely...Show moreLast updated: 30+ days ago
At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric.Cotality is the trusted source for property intelligence, with unmatched precis...Show moreLast updated: 30+ days ago
Customer Experience Representative.Customer Experience Supervisors.Symbiotic Services is recruiting on behalf of a well-established furniture manufacturer in Dallas, TX, for the role of Customer Ex...Show moreLast updated: 2 days ago
Under the direction of the President, the Customer Experience Manager serves to lead and elevate our customer-centric strategies and initiatives.
The ideal candidate will have a passion for deliveri...Show moreLast updated: 12 days ago
Customer Experience Senior Manager.The Senior Manager, Customer Experience is a hands-on leader responsible for setting the vision, strategy, and operating rhythm for Kalkomey's Customer Experience...Show moreLast updated: 25 days ago
As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey.
Consider yourself the store's lead ambassador of the brand and point of re...Show moreLast updated: 12 days ago
Join our dynamic team in Dallas, where you will play a crucial role in supporting our mission to enhance customer experience and satisfaction.
As a key member of our administrative team, you will ha...Show moreLast updated: 2 days ago
Homecare Homebase is searching for a Customer Experience Representative to troubleshoot software issues for our clients and ensure the best possible experience with Homecare Homebase.At Homecare Ho...Show moreLast updated: 13 hours ago
Project Manager Customer Experience Center (CEC).Highly motivated and detail-oriented Project Manager Customer Experience Center (CEC) to drive the activation of customer programs across the Flee...Show moreLast updated: 30+ days ago
Step Into Healthcare Leadership at Serenity.If you’ve ever wanted a career that.Serenity Healthcare is where your next chapter starts.
We’re transforming what mental wellness feels like, and we’re l...Show moreLast updated: 2 days ago
Employment Hero Customer Experience Specialist.At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.Since our inception in 20...Show moreLast updated: 13 days ago
Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone?.
ReSource Pro Compliance, is looking for an organized, te...Show moreLast updated: 2 days ago
- Promoted
Customer Experience Manager
FraschGrand Prairie, TX, USFull-time
- Promoted
Customer Experience & Service Manager
Astura MedicalIrving, TX, USFull-time
Shift Manager – Customer Experience
Sonic Drive-InDallas, TX, United StatesFull-time
- Promoted
Customer Experience Associate
WalmartIrving, TX, United StatesFull-time
Customer Experience Senior Manager
Kalkomey Enterprises, LLCDallas, TX, USFull-time
Quick Apply
- Promoted
- New!
Customer Experience Representative
Corner BakeryIrving, TX, United StatesFull-time
- Promoted
Customer Experience & Service Manager
Employee MagnetsIrving, TX, USFull-time
- Promoted
Customer Experience Manager
VirtualVocationsDallas, Texas, United StatesFull-time
Manager, Customer Experience
CotalityDallas, Texas, USAFull-time
- Promoted
Customer Experience Representative
Symbiotic Corp.Dallas, TX, United StatesFull-time
Customer Experience Manager
Symbiotic ServicesDallas, TX, USFull-time
- Promoted
Customer Experience Senior Manager
Dallas StaffingDallas, TX, USFull-time
- Promoted
Customer Experience Coordinator
SuitsupplyDallas, TX, United StatesFull-time
- Promoted
Customer Experience Associate
ThreePDS Inc.Dallas, TX, United StatesFull-time
- Promoted
- New!
Customer Experience Representative
Hearst HealthDallas, TX, United StatesPermanent
- Promoted
Project Manager, Customer Experience Center (CEC)
Fleet PrideDallas, TX, USFull-time
- Promoted
Customer Experience Supervisor
Serenity Mental Health CentersFarmers Branch, TX, United StatesFull-time
- Promoted
Customer Experience Specialist
Employment HeroArlington, TX, USFull-time
- Promoted
Customer Experience Associate
ReSource ProDallas, TX, United StatesFull-time
The average salary range is between $ 93,875 and $ 153,800 year , with the average salary hovering around $ 118,750 year .
- hr manager (from $ 72,800 to $ 235,000 year)
- engineering director (from $ 153,800 to $ 235,000 year)
- telecommunications manager (from $ 145,600 to $ 230,405 year)
- medical director (from $ 133,650 to $ 225,000 year)
- database manager (from $ 73,900 to $ 222,200 year)
- product management (from $ 126,420 to $ 222,200 year)
- product owner (from $ 111,613 to $ 222,200 year)
- research engineer (from $ 111,205 to $ 222,200 year)
- federal government (from $ 160,500 to $ 222,000 year)
- director partnerships (from $ 127,300 to $ 221,083 year)
- Green Bay, WI (from $ 49,296 to $ 227,700 year)
- Palm Bay, FL (from $ 49,648 to $ 220,000 year)
- Phoenix, AZ (from $ 62,500 to $ 211,920 year)
- Richmond, CA (from $ 109,726 to $ 209,000 year)
- San Francisco, CA (from $ 72,150 to $ 191,995 year)
- Pittsburgh, PA (from $ 65,000 to $ 190,860 year)
- Chula Vista, CA (from $ 95,556 to $ 189,838 year)
- Nashville, TN (from $ 66,213 to $ 185,000 year)
- Sugar Land, TX (from $ 74,000 to $ 183,500 year)
- Indianapolis, IN (from $ 46,000 to $ 180,000 year)
The average salary range is between $ 55,012 and $ 148,500 year , with the average salary hovering around $ 85,717 year .
Customer Experience Manager
FraschGrand Prairie, TX, US7 days ago
Job type
- Full-time
Job descriptionLead end-to-end project execution from quote validation to final delivery, translating architectural specifications into actionable production plans. Coordinate with engineering, CAD / CAM, purchasing, and manufacturing teams to ensure timely and accurate execution. Manage project timelines, budgets, and resource allocation using ERP CSI. Develop and maintain SOPs and Work Instructions for repeatable project workflows. Monitor KPIs such as quote turnaround, order accuracy, and delivery timelines. Own the end-to-end customer experience from initial inquiry through quoting, order entry, fulfillment, and post-sale follow-up. Monitor and measure customer satisfaction, proactively identifying opportunities for improvement. Resolve escalated issues and complaints with urgency and professionalism, ensuring customer confidence is restored and maintained. Streamline workflows for quoting, order entry, and project milestone tracking to maximize efficiency and accuracy. Develop and implement standard operating procedures for inside sales functions. Leverage technology and reporting tools to reduce errors, optimize lead times, and improve communication throughout the sales cycle. Engage regularly with outside sales representatives nationwide, ensuring consistent, timely information flow and support. Serve as the primary internal point of contact for stakeholders and specifiers in the architectural, design, and built environment ecosystem. Coordinate with external partners to understand project requirements, timelines, and deliverables, ensuring solutions are specified and integrated successfully. Track KPIs related to customer experience, order accuracy, quote turnaround, and project completion timelines. Analyze trends and customer feedback to make data-driven recommendations for process and service enhancements. Prepare and present regular reports to senior leadership on team performance and customer experience metrics. Identify areas for improvement in the customer journey, working cross-functionally to implement solutions that enhance satisfaction and loyalty. Stay current on industry best practices, emerging technologies, and competitor offerings to maintain a market-leading customer experience. Bachelor’s degree in Business Administration, Architecture, Design, Engineering, or related field (or equivalent experience). 5+ years of experience in customer experience management, inside sales leadership, or project management in a B2B or building products environment. Proven track record of managing and developing high-performing teams. Proficiency in ERP CSI (Infor CloudSuite Industrial) is required . Strong understanding of architectural drawings and acoustical product workflows. Exceptional communication and interpersonal skills, with an ability to build rapport across a diverse range of stakeholders. Strong organizational and multitasking abilities, with a keen attention to detail and deadlines. Proficient with CRM platforms, MS Office Suite, and project management tools. Familiarity with the architectural, design, and construction industries is highly desirable. Analytical mindset with a passion for problem-solving and delivering process improvements. Inside Sales Team : Daily collaboration to ensure alignment on priorities, process adherence, and customer needs. Outside Sales Representatives : Frequent communication to coordinate efforts, share updates, and resolve issues. Customers : Direct involvement throughout the sales and project lifecycle, ensuring expectations are met or exceeded. Architects, Specifiers, and Designers : Engage to clarify project specifications, provide product knowledge, and support their decision-making process. Operations and Production : Work cross-functionally to ensure orders are executed accurately, on time, and according to customer requirements. Reports to Division President and Management peers include : Production Manager, Accounting Manager, Engineering Manager, and National Sales Manager. Consistent achievement of high customer satisfaction scores and positive feedback from clients and partners. Efficient, error-free processes for quoting, order entry, and project management. Timely delivery of projects in accordance with agreed deadlines. Development of a motivated, skilled, and collaborative inside sales team. Strong, productive relationships with outside sales reps and architectural partners nationwide. Effective identification and mitigation of obstacles or bottlenecks impacting the customer journey.
Job Description
Job Description
FLSA Classification : Exempt
Location : Grand Prairie, TX
The Customer Experience Manager is a pivotal leadership role overseeing project execution and customer service operations for a manufacturer of PET-based acoustical products in the commercial built environment. This individual leads the inside sales team, including Estimators, Customer Service, and Project Management professionals—and orchestrates seamless operations across quoting, order management, and project delivery. The role is both strategic and hands-on, ensuring every client interaction reflects the company’s commitment to quality and reliability for the architectural and design (A&D) community.
Key Responsibilities
Team Leadership
- Supervise, mentor, and inspire the inside sales team (Estimators, Customer Service Representatives, Project Managers).
- Foster a culture of accountability, collaboration, and continuous improvement.
- Conduct regular team meetings, performance reviews, and training sessions to develop skills and ensure alignment with company goals.
Project Management
Customer Satisfaction & Experience
Process Optimization
Reporting & Analytics
Continuous Improvement
Qualifications
Key Interactions
Success Criteria
Equal Employment Opportunity Statement : The Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.