Customer experience manager Jobs in Jacksonville, FL
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Customer experience manager • jacksonville fl
Last updated: 1 day ago
A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts.
At Ulta Beauty, we’re transforming the world one shade, one lash...Show moreLast updated: 30+ days ago
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show moreLast updated: 30+ days ago
Paysafe is looking for a Customer Success Manager, ISV Partnerships, to join our team to drive customer experience within our partners vertical.
This role is based in Jacksonville, Florida and offer...Show moreLast updated: 30+ days ago
Customer Support Representative.Provides customer support and stellar service to meet the needs of Molina members and providers.
Resolves issues and addresses needs fairly and effectively, while dem...Show moreLast updated: 30+ days ago
The Jacksonville Public Library Department is actively seeking two (2) Customer Experience Librarian - Youth.This is professional work at the lead-worker level providing research and reference serv...Show moreLast updated: 1 day ago
Customer Experience Specialist / Concierge.Do you have a passion for working with seniors? Are you ready to be the smiling face that greets our guests? If you said yes, then you may be the perfect fi...Show moreLast updated: 30+ days ago
Location : JACKSONVILLE, Florida, 32216.Employment Duration : Full-time.The incumbent(s) in this position should exhibit the following Acosta values : .
Must show dignity and respect to all people.Must ...Show moreLast updated: 30+ days ago
Suncoast Property Management, located in Jacksonville, FL, manages more than 2,000 investor-owned rental units and homes across Florida and in the Atlanta, GA metro area.
Our tenant- and investor-fo...Show moreLast updated: 30+ days ago
Maternity, Paternity & Adoption Leave.Medical, Dental and Vision Benefits.Every call is an opportunity—and you’re the first responder.
Customer Experience Administrator.Paul Davis Restoration | ...Show moreLast updated: 23 days ago
Missouri Based Absence Customer Experience Contact Center Specialist.As an Missouri based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our custome...Show moreLast updated: 10 days ago
Customer Service Representative.Provides customer support and stellar service to meet the needs of our Molina members and providers.
Resolves issues and addresses needs fairly and effectively, while...Show moreLast updated: 17 days ago
The Genesis Customer Experience Specialist – Sales serves as the primary point of contact for Genesis clients throughout the sales journey—from initial inquiry to post-purchase follow-up.This role ...Show moreLast updated: 30+ days ago
Role : Customer Experience Manager.Compensation for this role is $1,200 / Week.EF is the world’s leading educational travel provider with over 55 years of experience.
With our Language Travel Schools...Show moreLast updated: 11 days ago
Are you a dynamic professional with a passion for driving sales and market share growth? Join our team as a Customer Manager and take charge of managing our principals' business within designated c...Show moreLast updated: 30+ days ago
Level-up your career by having opportunities at Gather AI sent directly to your inbox.Show moreLast updated: 10 days ago
Customer Success Manager - Enterprise.Reports to : Head of Customer Success.AppFollow empowers mobile app developers, product managers, marketing, and customer support teams worldwide with tools for...Show moreLast updated: 10 days ago
Immunefi exists to protect the future of money.Immunefi is Web3's last line of defense and leading bug bounty platform, preventing catastrophic hacks before user funds are stolen.Our team is highly...Show moreLast updated: 10 days ago
Experience a place of energy, passion, and excitement.A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty enthusiasts.At Ulta Bea...Show moreLast updated: 13 days ago
VisibleThread is a growing technology business that is expanding at a rapid rate.Our RFP Intelligence Platform changes the way organizations do business by reducing risk, improving efficiencies and...Show moreLast updated: 10 days ago
Experience Manager
Ulta Beauty, Inc.Jacksonville, Florida, United StatesFull-time
Customer Experience coordinator
TJ MaxxJacksonville, Florida, 32223Part-time
- Promoted
Customer Success Manager
PaysafeJacksonville, FL, USFull-time
- Promoted
Representative, Customer Experience
Veterans StaffingJacksonville, FL, USFull-time
Customer Experience Librarian Youth
City of JacksonvilleJacksonville, Florida, USAFull-time
- Promoted
Customer Experience Specialist / Concierge
Camellia at DeerwoodJacksonville, FL, USFull-time
- Promoted
Customer Manager
Premium Retail ServicesJacksonville, FL, USFull-time
•Customer Experience Coordinator
Brightland HomesJacksonville, FLFull-time
Customer Experience Administrator
Paul Davis Restoration of North FloridaJacksonville, FL, USFull-time
- Promoted
Absence Customer Experience Specialist - Missouri
ComPsych CorporationJacksonville, FL, USFull-time
- Promoted
Representative, Customer Experience
Florida StaffingJacksonville, FL, USFull-time
Genesis Customer Experience Specialist – Sales
Jenkins Genesis of JacksonvilleJacksonville, FL, USFull-time
Customer Experience Manager-Summer
EF Education FirstJacksonville, Florida, United StatesFull-time
- Promoted
Customer Manager
AcostaJacksonville, FL, USFull-time
- Promoted
Customer Success Manager
Gather AIJacksonville, FL, USFull-time
- Promoted
Customer Success Manager
AppFollowJacksonville, FL, USFull-time
- Promoted
Customer Success Manager
ImmunefiJacksonville, FL, USFull-time
- Promoted
Experience Manager
Ulta BeautyJacksonville, FL, USFull-time
- Promoted
Customer Success Manager
VisibleThreadJacksonville, FL, USFull-time
The average salary range is between $ 108,425 and $ 170,875 year , with the average salary hovering around $ 123,050 year .
- clinical operations manager (from $ 120,780 to $ 344,906 year)
- informatics nurse (from $ 102,648 to $ 315,680 year)
- psychiatrist (from $ 160,160 to $ 250,000 year)
- interior designer (from $ 45,000 to $ 248,480 year)
- interior design (from $ 46,875 to $ 239,300 year)
- vp engineering (from $ 192,500 to $ 230,000 year)
- dentist (from $ 150,000 to $ 225,000 year)
- general dentist (from $ 150,000 to $ 225,000 year)
- product director (from $ 145,275 to $ 225,000 year)
- associate dentist (from $ 165,750 to $ 220,000 year)
- Green Bay, WI (from $ 49,296 to $ 227,700 year)
- Palm Bay, FL (from $ 49,648 to $ 220,000 year)
- Phoenix, AZ (from $ 62,500 to $ 211,920 year)
- Richmond, CA (from $ 109,726 to $ 209,000 year)
- San Francisco, CA (from $ 72,150 to $ 191,995 year)
- Pittsburgh, PA (from $ 65,000 to $ 190,860 year)
- Chula Vista, CA (from $ 95,556 to $ 189,838 year)
- Nashville, TN (from $ 66,213 to $ 185,000 year)
- Sugar Land, TX (from $ 74,000 to $ 183,500 year)
- Indianapolis, IN (from $ 46,000 to $ 180,000 year)
The average salary range is between $ 55,012 and $ 148,500 year , with the average salary hovering around $ 85,717 year .
Experience Manager
Ulta Beauty, Inc.Jacksonville, Florida, United States30+ days ago
Job type
- Full-time
Job descriptionPromote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. Drive company profitability through operational excellence, top-line sales growth and expense control. Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget. Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. Support direct reports in developing and maintaining their clientele. Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy. Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store. Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty. Create an inclusive environment that inspires and encourages the growth and engagement of associates. Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance. Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals. Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices. Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store. Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store, including the Infection Control Policy. Adhere to and enforce Ulta Beauty’s dress code. Use the company’s scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives. Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment. Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention. Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary. Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks. Utilize company programs, tools, and resources to drive store improvements. Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store. Bachelor’s degree is preferred Cosmetology license and / or a cosmetology management license where required by state law 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience Financial management : success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense Cosmetology management : Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements Retail management : proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives Leadership management : experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices) Excellent written and verbal communication Strong collaboration and interpersonal skills Strong organizational skills to manage multiple tasks Ability to react under pressure, use good judgment in ambiguous situations, and be flexible / adaptable Work a flexible, full-time schedule to include days, evenings, weekends, and holidays Attend corporate business meetings and conferences Continuous mobility throughout the store during shift Frequent standing, bending, reaching, and twisting during shift Frequent lifting and / or moving up to 25 lbs. during shift Continuous coordination and manipulation of objects during shift Frequent use of a computer, telephonic devices, and related office supplies
OVERVIEW
Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.
If you seek greater purpose —a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.
GENERAL SUMMARY & SCOPE
The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team.
PRINCIPAL DUTIES & RESPONSIBILITIES (
- Essential Job Functions)
The EM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects / duties as assigned) :
Performance
People
Process
JOB QUALIFICATIONS
Education
Experience
Skills
SPECIAL POSITION REQUIREMENTS
WORKING CONDITIONS
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.
ABOUT
At Ulta Beauty (NASDAQ : ULTA), the possibilities are beautiful . Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.