Customer experience manager • jersey city nj
Payroll & back-office software (FinTech).Competitive base, commensurate with experience.Our partner is a fast-growing FinTech building a payroll and back-office software suite for startups.The ... Show more
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Our partner is a fast-growing FinTech building a payroll and back-office software suite for startups.The customer experience organization spans support, account management, activations, and tax, an... Show more
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The average salary range is between $ 67,419 and $ 162,500 year , with the average salary hovering around $ 110,124 year .
The average salary range is between $ 55,012 and $ 148,500 year , with the average salary hovering around $ 85,717 year .
Location: New York, NY
Work Model: In-office
Industry: Payroll & back-office software (FinTech)
Compensation: Competitive base, commensurate with experience
Our partner is a fast-growing FinTech building a payroll and back-office software suite for startups. The customer experience organization spans support, account management, activations, and tax, and it is scaling quickly alongside the rest of the business. This is a chance to step into a high-growth, high-priority team and own a function as it expands.
As a Customer Experience Manager, you will lead and manage the customer support specialists within the customer experience team. The focus is on team performance, response rates, and overall service quality rather than day-to-day client interaction, though you may step in on escalations. You will own the systems, metrics, and coaching that keep a growing support function running smoothly.
This is a leadership seat with real ownership at a fast-moving payroll company, ideal for someone who wants to build and elevate a team rather than simply maintain one.
