Customer experience manager Jobs in Lincoln, NE

Strategic Advisor Patient Experience

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.

Our associates...

Have Purpose we do work that matters for our partners, the community, and the healthcare industry.

Innovate with us to move healthcare forward.

Give back to the community with paid volunteer time off.

Think Boldly we have big ideas and are empowered to "think like an owner."

Fit your role and do what you love.

Grow and develop along a career path designed by you.

Feel Connected our favorite thing about our workday is each other.

Support one another no one says, "That's not my job."

Celebrate with each other at beer:30, virtual events, and company gatherings.

Be Understood we are each unique and want to live our best lives at work and home.

Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.

Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.

Who we want

• Do you want to bring Human Understanding to life among our customer community?
• Can you build great relationships with customers and inspire leaders?
• Do you have a passion for delivering amazing customer experiences?
• Do you have a gift for articulating value and finding solutions that meet customer's strategic needs?
• Do you possess exceptional communication skills?
• Are you a team player who both actively listens and respectfully contributes to the work at hand?
• Do you have a self-starter mentality with a strong sense of ownership?

What you will do

As Strategic Advisor Patient Experience, you are an active member of the thought leadership team with responsibility for helping our customers turn aspiration into action on the front line. Leveraging your expertise, you work collaboratively across the thought leadership team to deliver improvement resources that can be scaled for multiple clients. Through the creation of presentations, workshops, written materials, and other resources, you amplify NRC Health as a healthcare thought leader with deep experience improvement expertise. You will participate in client conversations, facilitate networking communities, play a visible role in NRC Health events, and will work closely with the Growth team to develop and deliver value-added service to ensure retention across our largest and most influential customers.

What you need

• Bachelor's Degree required
• Advanced degree (MBA and/or MHA), preferred
• 5+ years' experience in area of expertise
• Healthcare experience, preferably in a patient experience oriented role
• Dynamic presentation facilitation skills
• Excellent writing skills
• Ability to travel 30%-40% of the time
• Proficient knowledge of Microsoft Office

Compensation

In the spirit of pay transparency, we are excited to share the base salary range for this position is $115,000 - $155,250, exclusive of fringe benefits or potential bonuses. Some of our roles offer performance-based variable compensation. Eligibility and potential payouts vary depending on the role and are tied to performance metrics. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page.

NRC Health is not currently hiring in DE, HI, MD, NJ, RI, D.C.

In general, NRC Health's positions are closed within 30 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities.

Inclusion & Belonging

At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy.

Have Purpose. Think Boldly. Feel Connected. Be Understood.