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Customer experience manager Jobs in Los Angeles, CA
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Customer experience manager • los angeles ca
- Promoted
Customer Experience Manager
VirtualVocationsVan Nuys, California, United States- Promoted
Customer Experience Representative
LendistryCA, United States- Promoted
Customer Experience Representative
Aston CarterCA, United States- Promoted
Senior Manager, Software Engineering (Customer Experience)
MetropolisLos Angeles, CA, United States- Promoted
Customer Experience Representative
RevivnCA, United States- Promoted
Customer Experience Representative
UCS Forest GroupCA, United StatesAssistant Customer Experience Design Manager
China Mobile International LimitedPRC- Promoted
Customer Experience
Kognitos IncCA, United States- Promoted
Senior Manager, Software Engineering (Customer Experience)
ZipRecruiterLos Angeles, CA, United States- Promoted
Director of Customer Experience
Accelerate HCLos Angeles, CA, United States- Promoted
Customer Experience Specialist
Swickard Auto GroupCA, United States- Promoted
Customer Experience Specialist
PosiGenLA, United States- Promoted
Customer Experience Specialist 1
AllegionPico Rivera, CA, United States- Promoted
Customer Experience Coordinator
SuitsupplyLos Angeles, CA, United StatesAssistant Manager : Customer Experience
World MarketBurbank, CA, US- Promoted
Customer Experience Representative
Trojan StorageCA, United States- Promoted
70230-Customer Experience Coor
TJXCA, United StatesCustomer Experience Manager PT
MichaelsDowney, 12100 Lakewood BlvdCustomer Experience Manager
VirtualVocationsVan Nuys, California, United States- Full-time
A company is looking for a Customer Experience Manager to ensure a best-in-class customer experience through effective management of customer care operations.Key ResponsibilitiesManage day-to-day operations of outsourced customer care vendor and oversee KPI complianceEstablish and update support policies and procedures while monitoring customer feedback and satisfaction metricsCollaborate with internal teams and product stakeholders to address customer concerns and optimize service deliveryRequired Qualifications3+ years of experience in customer service management, vendor relations, or call center managementExtensive experience with CRMs such as Zendesk or SalesforceDeep understanding of customer service management and performance driversAbility to effectively multitask and adapt focus based on business needsExperience in developing training curriculum and quality assurance processes