Customer experience manager Jobs in New York, NY
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Customer experience manager • new york ny
Last updated: 1 hour ago
Location: Jersey City, NJ (hybrid).Reports To: Senior Manager, Digital.The Customer Experience Manager plays a crucial role in leading our client’s customer experience team while driving oper...Show moreLast updated: 30+ days ago
About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare.Everyone needs a place to live and access to quality healthcare, yet both are often harder to secur...Show moreLast updated: 10 hours ago
Do you enjoy helping people, organizing details, and bringing plans together smoothly?.We're looking for reliable, detail-oriented individuals who enjoy supporting others and creating great experie...Show moreLast updated: 9 days ago
Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we’re looking for a Customer Exper...Show moreLast updated: 30+ days ago
Shape the customer journey with sustainable impact—lead CX, Salesforce Service Cloud, and AI automation at Fair Harbor.Jersey City, NJ (Hybrid) | Full-Time | Customer Experience (CX).CX team, launc...Show moreLast updated: 30+ days ago
Who We Are At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation.We offer a supportive environment where personal growth is just ...Show moreLast updated: 23 days ago
Customer Experience Specialist.Hourly wage plus an attractive incentive program for delivering exceptional customer service (up to $5 additional per hour!).If you thrive in a fast-paced environment...Show moreLast updated: 30+ days ago
MAKE YOUR IMPACT Impact Kitchen is here to impact the lifestyle of New York City! Impact Kitchen is a nutrition focused all day restaurant & cafe serving breakfast, brunch, lunch & dinner.We are 10...Show moreLast updated: 19 days ago
Shopbop is looking for a customer obsessed Site Engagement Analyst to own analysis and reporting for the CRM team.This role will be pivotal in shaping how we understand, engage with, and grow our c...Show moreLast updated: 30+ days ago Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we’re looking for a Manager, Custo...Show moreLast updated: 30+ days ago 
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibi...Show moreLast updated: 13 days ago
This fully remote role combines client service, operations coordination, and process management.Its ideal for a self-motivated professional who enjoys managing moving parts, supporting clients, and...Show moreLast updated: 10 days ago
Customer Experience (CX) Intern Description We are seeking a mission-driven Customer Experience (CX) Intern.As an early member of the team, you will support all account management (B2B) activities ...Show moreLast updated: 30+ days ago
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show moreLast updated: 1 hour ago
The New York Post delivers the best in News, Sports, Entertainment and Pop Culture with wit, irreverence and authority.The Post has evolved into a multi-platform media company spanning print, digit...Show moreLast updated: 30+ days ago
LifeWorks Restaurant Group, an independently operated division of Aramark, designs custom solutions for clients looking to take amenities to the next level.Our team of forward-thinkers look at each...Show moreLast updated: 3 days ago
The Digital Revenue & Customer Experience Manager – Americas is a hands-on, managerial role responsible for defining, scaling, and governing Sika’s emerging digital revenue channel across the Ameri...Show moreLast updated: 5 days ago
SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU).Our core mission revolves around innovating the i...Show moreLast updated: 30+ days ago
As a Online Customer Experience Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone...Show moreLast updated: 30+ days ago
Customer Experience Manager
Emerging Blue, Inc.Jersey City, NJ, USPermanent
Quick Apply
- Promoted
- New!
Customer Experience Enablement Manager | Housing
EliseAINew York, NY, United StatesFull-time
Remote Customer Experience Specialist
Journey with HayleeNew York, New York, United StatesRemote
Full-time
Quick Apply
Senior Customer Experience Associate
Integral Ad ScienceNY, US - New YorkFull-time
Customer Experience Manager
Fair HarborJersey City, New Jersey, United StatesFull-time
Account Manager, Customer Experience (Contract)
AmsiveNew York, NY, USTemporary
Quick Apply
Customer Experience Specialist - FT
Avis Budget GroupNew York, New York, United StatesFull-time +1
Quick Apply
Culinary Experience Manager
Impact KitchenNew York, NY, USFull-time
Quick Apply
Site Engagement Analyst, Customer Experience
Bop LLCNew York, New York, USAFull-time
Manager, Customer Experience
Integral Ad ScienceNY, US - New YorkFull-time
Customer Experience Manager
Five BelowEdgewater, NJFull-time
Client Experience Manager
Traveling with MchailaNew York City, New York, United StatesRemote
Part-time
Quick Apply
Customer Experience Intern
OneRangeNew York, NY, USFull-time
Quick Apply
- New!
Retail Customer Experience Coordinator
TJ MaxxBrooklyn, New York, 11239Part-time
Head of Customer Experience
New York PostNew York, NYFull-time
Customer Experience Manager
AramarkNew York, NY, USFull-time
Digital Revenue & Customer Experience Manager – Americas
SikaLyndhurst, New Jersey, United StatesFull-time
Financial Customer Experience Associate - Licensed
moomooNew York, NY, USFull-time
Quick Apply
- Promoted
Online Customer Experience Specialist
TradeJobsWorkforce10165 New York, NY, USFull-time
The average salary range is between $ 72,820 and $ 162,240 year , with the average salary hovering around $ 105,810 year .
- commercial real estate broker (from $ 58,500 to $ 330,204 year)
- dermatologist (from $ 25,000 to $ 300,000 year)
- emergency medicine physician (from $ 93,600 to $ 266,334 year)
- urologist (from $ 25,000 to $ 250,984 year)
- anesthesiologist (from $ 25,000 to $ 250,739 year)
- neurosurgeon (from $ 20,000 to $ 250,479 year)
- ophthalmologist (from $ 62,542 to $ 250,000 year)
- physiatrist (from $ 191,000 to $ 250,000 year)
- chief learning officer (from $ 215,000 to $ 250,000 year)
- chief medical officer (from $ 142,024 to $ 250,000 year)
- Green Bay, WI (from $ 49,296 to $ 227,700 year)
- Palm Bay, FL (from $ 49,648 to $ 220,000 year)
- Phoenix, AZ (from $ 62,500 to $ 211,920 year)
- Richmond, CA (from $ 109,726 to $ 209,000 year)
- San Francisco, CA (from $ 72,150 to $ 191,995 year)
- Pittsburgh, PA (from $ 65,000 to $ 190,860 year)
- Chula Vista, CA (from $ 95,556 to $ 189,838 year)
- Nashville, TN (from $ 66,213 to $ 185,000 year)
- Sugar Land, TX (from $ 74,000 to $ 183,500 year)
- Indianapolis, IN (from $ 46,000 to $ 180,000 year)
The average salary range is between $ 55,012 and $ 148,500 year , with the average salary hovering around $ 85,717 year .
Customer Experience Manager
Emerging Blue, Inc.Jersey City, NJ, US30+ days ago
Job type
- Permanent
- Quick Apply
Job description
Customer Experience Manager
Location: Jersey City, NJ (hybrid)
Reports To: Senior Manager, Digital
Position Summary
The Customer Experience Manager plays a crucial role in leading our client’s customer experience team while driving operational excellence across order management, technology integration, and special projects. This role blends people management, technical systems build-out, and process oversight to ensure that customers—B2C and B2B—receive best-in-class service.
A critical focus of this role will be the further customization and optimization of Salesforce Service Cloud within the Customer Service organization. The ideal candidate has hands-on experience in Salesforce or similar CRM platforms, building workflows, leading new integrations, training frontline teams, and ensuring the system drives measurable efficiency and improved customer engagement.
This leader must also bring a deep understanding of AI development and implementation, with the ability to design, test, and optimize AI-powered workflows (such as guided responses, self-service portals, and chatbots) to enhance the customer experience. This includes end-to-end testing of AI guidances to ensure accuracy, compliance with policy, and seamless escalation to human agents.
Responsibilities
- Customer Operations & Oversight
- Manage daily order flows (Shopify, NetSuite, Salesforce, Loop Returns), ensuring accurate fulfillment, timely communication, and smooth returns/exchanges
- Monitor service KPIs (response time, CSAT, first-contact resolution) and implement improvements
- Oversee escalations for complex issues (warranty, lost/stolen packages, high-value B2B orders)
- Ensure compliance with our client’s policies on returns, warranties, shipping, and discounts
- Technology, Salesforce, AI & Workflow Optimization
- Lead the ongoing development of Salesforce Service Cloud, including case routing, dashboards, reporting, and customer data integrations
- Partner with Operations and Tech teams to connect Salesforce with Shopify, NetSuite, and Loop for a unified CX view
- Design and deliver agent training programs to ensure adoption, data accuracy, and best practices in Salesforce usage
- Act as the internal Salesforce subject matter expert—driving optimization, troubleshooting, and iterative improvements
- Optimize customer service workflows in Shopify and Loop Returns, including ticket routing, macros, tagging standards, escalation flows, and self-service tools
- Lead AI-powered CX initiatives, including chatbot development, AI-guided workflows, and automation rules
- Conduct end-to-end testing of AI guidance systems to ensure accuracy, compliance, and effective escalation
- Continuously evaluate AI performance, making adjustments to improve efficiency, accuracy, and customer satisfaction
- Special Projects (B2B & B2C)
- Manage customer service operations for embroidery, monogramming, and bulk/corporate orders
- Act as liaison between B2B sales, production, and fulfillment to ensure timely delivery and quality control
- Develop SOPs and escalation flows for handling customization issues, delays, or replacements
- Support VIP gifting programs and white-glove orders with elevated service standards
- Clienteling & VIP Channel Development
- Build and oversee a clienteling program within Customer Service, leveraging Salesforce and AI insights to track, segment, and personalize outreach
- Develop VIP sales playbooks for high-value customers, corporate partners, and repeat buyers
- Train agents on relationship-based service: proactive outreach, product recommendations, and post-purchase follow-up
- Establish measurable goals for VIP retention, upsell/cross-sell opportunities, and lifetime value growth
- Team Leadership
- Train, coach, and manage a team of CX agents and shift leads
- Develop SOPs, update FAQs, and ensure adherence to service standards
- Conduct regular quality reviews and feedback sessions to improve tone, empathy, and problem-solving
- Champion a culture of customer-first thinking while balancing operational efficiency
What Success Looks Like
- AI Guidance Performance:
- 80% accuracy rate on AI-guided responses within 6 months; 25% reduction in handle time; ≥65% of Tier 1 tickets resolved without escalation
- Workflow Optimization:
- 95% compliance with tagging protocols; 20% reduction in ticket resolution time within the first year
- Customer Experience:
- Maintain CSAT ≥ 4.7/5; ≥90% first-response within SLA (2 hours chat/email; 24 hours max)
- VIP/Clienteling Channel:
- ≥20% increase in repeat purchase rate among VIPs; measurable growth in lifetime value from top-tier customers
Qualifications
- 5+ years of experience in customer service, with at least 2 years in a management role
- Proven experience rolling out and optimizing service platforms—from configuration and customization to training and adoption (Salesforce required)
- Experience working internally within the fashion, home, lifestyle or beauty industry
- Deep expertise in order, service, returns, and operations workflows (ticket routing, macros, tagging, escalation, automation, and self-service flows); Shopify and Loop experience preferred
- Background or interest in AI development and implementation, with hands-on experience testing, optimizing, and deploying AI-guided workflows and chatbots
- Familiarity with B2B service models, especially custom orders and fulfillment
- Strong project management skills and ability to balance systems work with daily operations
- Analytical mindset with the ability to translate service data into action
- Excellent written and verbal communication skills, with strong coaching capabilities
What Our Client Offers
- Hybrid office schedule (3 days in-office)
- Competitive compensation
- Health and dental benefits
- 401(k) with employer match
- Commuter benefits
- Advancement opportunities
- 20 days of PTO annually
- 9 company holidays plus 2 floating holidays
Compensation
The anticipated base salary range for this position is: $80K-$85K annually.
This range represents the good-faith estimate of the pay the employer reasonably expects to offer upon hire, based on the role’s responsibilities, required experience, location, and internal equity.
The anticipated base salary range for this position is: $80K-$85K annually.
This range represents the good-faith estimate of the pay the employer reasonably expects to offer upon hire, based on the role’s responsibilities, required experience, location, and internal equity.