Customer experience manager Jobs in Orlando, FL
Last updated: 1 day ago
CUSTOMER EXPERIENCE MANAGER | DIRECT HIRE | COMPENSATION $90-$100K+10% BONUS | WINTER PARK, FL (ONSITE).In Person (Winter Park and Maitland, FL).
As a Senior Customer Experience Manager, you will le...Show moreLast updated: 30+ days ago
The ideal candidate loves talking to people and proactively solving issues.This role requires prompt and courteous responses to customer inquiries and requests, ensuring their needs are met with pr...Show moreLast updated: 3 days ago
Customer Experience Admin Support.The Customer Experience Admin Support representative works closely with the Authorization, Policy Management and Customer Solutions teams.This person's job duties ...Show moreLast updated: 4 days ago
Be Part of Something Bigger : .Senior Customer Experience Scheduler.Opportunity in Orlando, Florida!.Workplace Technology, we specialize in document workflow solutions and managed network servi...Show moreLast updated: 12 days ago
At CAVA, we love what we do, and we try and make every day as fulfilling as the last.Our restaurants need team members to make the magic happen every day.
Everyone matters and we’re here to ce...Show moreLast updated: 3 days ago
At CAVA, we love what we do, and we try and make every day as fulfilling as the last.Our restaurants need team members to make the magic happen every day.
Everyone matters and we’re here to ce...Show moreLast updated: 3 days ago
Style is never in short supply at our more than 1,000 TJ Maxx stores.They all have different products, but the same commitment to the thrill of the find.
From designers straight off the runway to st...Show moreLast updated: 21 days ago
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store recovery standards to deliver...Show moreLast updated: 4 days ago
Soligent is the largest pure play solar distributor in the Americas.At Soligent, we envision a world where solar isn't just the cleanest choice for power : it's the obvious choice.Our mission is to ...Show moreLast updated: 2 days ago
Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr.Handyman we’re growing our team so we can continue to be one of the most well-res...Show moreLast updated: 30+ days ago
At CAVA, we make it deliciously simple to eat well and feel good every day.We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years.We prio...Show moreLast updated: 3 days ago
Worth AI is on the lookout for a dedicated Customer Success Representative / Manager who is passionate about helping customers achieve their goals using our innovative AI solutions.As part of our dyn...Show moreLast updated: 1 day ago
At AD Solutions, we’re transforming how workplaces operate with innovative technology solutions.As an award-winning leader in Workplace Technology, we specialize in document workflow solutions and ...Show moreLast updated: 21 days ago
Our vision is to electrify all waterborne vessels, and we're starting with electric water sport boats.Gas boats dominate today's marine industry not because of great product offerings but because o...Show moreLast updated: 26 days ago
As the Manager, Customer Experience, you will have the opportunity to : .Management of nurture activities and experiences in support of the candidate, candidate-to-member, and member journeys to help...Show moreLast updated: 30+ days ago
We are looking for a Customer Experience Representative who enjoys finding creative solutions to customer's inquiries while providing an exceptional experience.
The Customer Experience Representativ...Show moreLast updated: 18 days ago
At Balfour Beatty Communities, we are dedicated to a singular mission : delivering the quality communities people are proud to call home.
We believe exceptional living experiences can only be created...Show moreLast updated: 5 days ago
Store - ORL-WATERFORD LAKES, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain stor...Show moreLast updated: 30+ days ago
Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr.Handyman we're growing our team so we can continue to be one of the most well-res...Show moreLast updated: 5 days ago
Sr. Customer Experience Manager
PeopleCaddieWinter Park, FL$45.00–$50.00 hourly
- Promoted
Customer Experience Specialist
MSHOrlando, FL, United StatesFull-time
- Promoted
CUSTOMER EXPERIENCE ADMIN SUPPORT
PharmaLink, IncFL, United StatesFull-time
- Promoted
Senior Customer Experience Scheduler
AD SolutionsOrlando, FL, USFull-time
- Promoted
Guest Experience Manager
CAVA - Winter ParkWinter Park, FL, USFull-time +1
- Promoted
Guest Experience Manager
CAVA - SoDoOrlando, FL, USFull-time +1
Retail Customer Experience Coordinator
TJX Companies, Inc.Orlando, FL, US$14.00–$14.50 hourly
- Promoted
CUSTOMER EXPERIENCE MANAGER
Michaels Stores, Inc.FL, United StatesFull-time
- Promoted
CUSTOMER EXPERIENCE PARTNER - TAMPA
SoligentFL, United StatesFull-time
Customer Experience Specialist
Mr. HandymanORLANDO, FL, US$15.00–$20.00 hourly
- Promoted
Guest Experience Manager
CAVA - MilleniaOrlando, FL, USFull-time +1
- Promoted
Customer Success Manager
Worth AIOrlando, FL, United StatesFull-time
- Promoted
Customer Experience Representative
A.D. SolutionsOrlando, FL, United StatesFull-time
- Promoted
Customer Experience Specialist-Orlando
Arc Boat CompanyOrlando, FL, United States$75,000.00–$105,000.00 yearly
Full-time
Manager, Customer Experience
CFA InstituteRemote, FLRemote
Full-time
- Promoted
Customer Experience Representative
B-StockOrlando, FL, United States$19.23–$20.23 hourly
Full-time
Customer Experience Specialist
Balfour Beatty Campus SolutionsKey West, FLFull-time
Customer experience manager
MichaelsOrlando, 400 N Alafaya TrlFull-time
- Promoted
Customer Experience Specialist
Mr HandymanOrlando, FL, United States$15.00–$20.00 hourly
Full-time
Sr. Customer Experience Manager
PeopleCaddieWinter Park, FL30+ days ago
Salary
$45.00–$50.00 hourly
Job descriptionMinimum of 6 years of experience in a customer service or customer experience role. Experience managing customer service across multiple channels, with e-commerce experience being essential. Proven ability to deliver outstanding customer service. At least 3 years of experience leading a customer experience team. Familiarity with Zendesk and SAP Business One. Ability to thrive in a dynamic, fast-paced environment.
Job Description :
SR. CUSTOMER EXPERIENCE MANAGER | DIRECT HIRE | COMPENSATION $90-$100K+10% BONUS | WINTER PARK, FL (ONSITE)
Title : Sr. Customer Experience Manager
Compensation : $90-$100K+Bonus
Direct Reports : 2 Supervisors
Location : In Person (Winter Park and Maitland, FL)
Position Overview
As a Senior Customer Experience Manager, you will lead and coordinate daily operations within the department, working closely with a skilled team to ensure top-tier service. Your responsibilities include optimizing operational workflows, analyzing customer feedback for improvement opportunities, and ensuring the highest standard of service for online, retail, and wholesale customers. This position is ideal for someone with strong leadership skills, a collaborative and solutions-oriented mindset, and a drive to exceed customer service expectations. Reporting directly to the Senior Director of Customer Experience and Retail, this role is based in our Winter Park location.
Responsibilities
- Supervise the day-to-day operations of the Customer Experience team, managing task assignments, tracking performance metrics, and ensuring timely, high-quality service resolutions.
- Enhance and streamline systems to capture and share customer feedback, ensuring cross-functional teams can access pertinent data.
- Lead and manage team performance, providing coaching, support, and feedback to maintain high service standards.
- Interact with customers across social media channels using Sprout Social.
- Collaborate with third-party vendors to resolve customer order issues.
- Proactively identify service gaps and propose solutions to prevent negative customer experiences from recurring.
- Embody the brand’s values and become an advocate for its products.
- Work closely with the Fulfillment team to continuously improve customer service as it relates to product delivery.
- Communicate customer feedback trends to internal teams and suggest improvements based on real-time insights.
- Identify and implement strategies for process improvement to elevate the customer experience.
- Participate in weekly team meetings to discuss sales, customer experiences, and product-related concerns, and develop new processes as needed.
- Regularly use tools such as Zendesk, SAP Business One, ShipStation, and Shopify to address customer orders, process refunds, and handle various service requests.
Skills & Requirements
PCO #Retail #Wholesale