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Customer experience manager Jobs in Palmdale, CA

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Customer experience manager • palmdale ca

Last updated: 1 day ago
Customer Experience Supervisor I - Antelope Valley Mall

Customer Experience Supervisor I - Antelope Valley Mall

JCPenneyLittlerock, CA, US
Full-time
Customer Experience Supervisor.As the Customer Experience Supervisor, you are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer ser...Show moreLast updated: 13 days ago
Customer Experience Lead-Antelope Valley PINK

Customer Experience Lead-Antelope Valley PINK

Victoria's SecretPalmdale, CA, US
Full-time
A Victoria’s Secret & Co Customer Experience Lead.Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. The Customer Experience Lead is primarily r...Show moreLast updated: 30+ days ago
Customer Service

Customer Service

LowesLancaster, CA, United States
Full-time
Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...Show moreLast updated: 30+ days ago
  • Promoted
Customer Accounts Advisor

Customer Accounts Advisor

AaronsLancaster, CA, US
Full-time
The salary range for this role is.This position is also eligible for incentive pay based on performance.Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collectio...Show moreLast updated: 1 day ago
Senior Product Marketing Manager, Customer

Senior Product Marketing Manager, Customer

AirtableLancaster, CA, US
Full-time
Senior Product Marketing Manager, Customer / h2pAirtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.More than 500,000 or...Show moreLast updated: 13 days ago
Customer Success Manager, SLG

Customer Success Manager, SLG

ChainalysisCalifornia
Full-time
Blockchain technology is powering a growing wave of innovation.Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and in...Show moreLast updated: 30+ days ago
Remote Online Exams & Customer Experience Assistant - Spanish Speaking

Remote Online Exams & Customer Experience Assistant - Spanish Speaking

PeopleCertLancaster, CA, US
Remote
Full-time
Online Exams & Customer Experience Assistant.Ready to drive seamless operations and deliver outstanding service to our customers? We're seeking an Online Exams & Customer Experience Assistant to pr...Show moreLast updated: 13 days ago
Customer Service Representative

Customer Service Representative

Bliss Car WashPalmdale, CA, US
Full-time +1
Customer Service Representative.Hourly plus commission and incentives.Medical, Dental, Vision, Critical Illness & Accident Insurance Plans. We offer the opportunity for growth within the Bliss f...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

Contact Government ServicesLancaster, CA, US
Full-time
Customer Service Representative.CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.CGS brings motivat...Show moreLast updated: 13 days ago
Customer Service Representative

Customer Service Representative

Path ArcLancaster, CA, United States
Full-time
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly sol...Show moreLast updated: 30+ days ago
Customer Success Manager

Customer Success Manager

CrewBloomLancaster, CA, US
Full-time
Customer Success Manager / h2pWe are seeking a proactive and customer-focused Customer Success Manager.As a CSM, you will be the primary point of contact for our clients, ensuring they achieve their ...Show moreLast updated: 13 days ago
Customer Service / Sales

Customer Service / Sales

Home Depot (Retail)Palmdale, CA, US
Full-time
Customer Service / Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools...Show moreLast updated: 13 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Family DollarLancaster, CA, USA
Full-time
Join the team at Family Dollar and help us provide affordable products and great service to our customers.As a Customer Service Representative, you will be responsible for assisting customers, hand...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Manager

Customer Success Manager

Compliancy GroupLancaster, CA, US
Full-time
Imagine being a healthcare provider whose sole mission is to focus on delivering high-quality patient outcomes, but with the knowledge that you need to constantly document your compliance with key ...Show moreLast updated: 30+ days ago
Remote Customer Success Manager – Tadaweb

Remote Customer Success Manager – Tadaweb

JobspaddyCalifornia
Remote
Full-time
Tadaweb is a scale-up technology company providing an open-source information platform that magnifies the impact of investigative, analytical and operations teams. Over the past 11 years, Tadaweb ha...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Zeiders EnterpriseLancaster, CA, US
Full-time
Customer Service Representative.This position is fully remote, but candidate must reside within 50 miles of a Veterans Affairs Medical Center (VAMC). Zeiders is an industry leader in military and fa...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Associate

Customer Service Associate

WalmartPalmdale, CA, USA
Full-time
Join the Walmart team and provide exceptional customer service while working in a dynamic, team-oriented environment.As a Customer Service Associate, you will help customers find the products they ...Show moreLast updated: 30+ days ago
  • Promoted
Enterprise Customer Success Manager, Nursing Health Education (Remote)

Enterprise Customer Success Manager, Nursing Health Education (Remote)

RELXLancaster, CA, US
Remote
Full-time
Enterprise Customer Success Manager.Are you a skilled relationship builder with a passion for customer success? Are you a customer focused account strategist?. The eCSM will collaborate with the sal...Show moreLast updated: 30+ days ago
WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

GL1Lancaster, California
Remote
Part-time +1
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago
People also ask
Customer Experience Supervisor I - Antelope Valley Mall

Customer Experience Supervisor I - Antelope Valley Mall

JCPenneyLittlerock, CA, US
13 days ago
Job type
  • Full-time
Job description

Customer Experience Supervisor

As the Customer Experience Supervisor, you are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering company checkout experience strategies.

Primary Responsibilities :

  • Customer Service & Sales - Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store. Models and holds team accountable for outstanding customer service. Greets and assists customers in finding products and partners with other team members when additional help is needed. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately, and by managing FIND more, credit, rewards and gift card programs.
  • Cashier Performance - Trains, mentors and coaches all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited. Regularly observes and ensures associates consistently follow and implement checkout experience processes. Monitors associate efficiency by utilizing Point of Sale productivity metrics.
  • Line Management and Checkout Standards - Proactively shifts resources to checkouts based on observed fluctuations in store traffic. Reduces wait times during peak traffic periods by utilizing Mobile Point of Sale, Satellite Registers and Expeditor stations. Partners appropriately to stock all Impulse futures and to identify checkout supply needs.
  • Human Resources / People Management - Creates and monitors the store's open requisitions and routes qualified applicants to the appropriate hiring manager. Coordinates the interview Talent Tryout process. Schedules and coordinates new hire orientations and training and administers ongoing associate training. Partners with the Sales Floor Supervisor and General Manager on training compliance. Reviews schedules and makes productive edits to further optimize resources.
  • Performance Standards - Supportive of company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP (Credit) program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies :

  • Embraces a Growth Mindset : Proposes and initiates actions on new ideas that improve our product, stores or practices. Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others and their self to stretch beyond current capabilities. Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow.
  • Thinks Critically : Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
  • Demonstrates Leadership : Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach.
  • Takes Accountability : Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organization.
  • Implements with Excellence : Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implements project / plans that are well-organized and efficient, seeks feedback and takes needed action. Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.
  • Drives Results : Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it's hard. Strives to achieve excellent results by creating a culture of continuous improvement.
  • What you get : If eligible, we offer a competitive benefits package including medical / dental / vision, term life insurance, paid vacation / holidays

  • , and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.
  • For paid vacation days, as well as eligibility requirements for other benefits, please visit http : / / www.yourjcpbenefits.com
  • About JCPenney : JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

    Pay Range USD $23.50 / Hr -USD $29.38 / Hr.