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Customer experience manager Jobs in Paterson, NJ

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Customer experience manager • paterson nj

Last updated: 6 days ago

Customer Success Manager

GENLED BrandsEast Rutherford, NJ, United States
$75,000.00 yearly
Full-time

Want to join an expanding company in one of the world's fastest-growing industries? GENLED Brands is a global LED manufacturer with factories on three continents, producing architectural and signag... Show more

Customer Success Manager

FullpathTeaneck, NJ, US
$80,000.00 yearly
Remote
Full-time

Fullpath by Cox Automotive is a fast growing tech company in the automotive space with hubs across the US and Israel.We are disrupting the multi-trillion dollar transportation industry with our adv... Show more

Remote Entry-Level Customer Support – No Experience Required

Turbotax USANorth Arlington, New Jersey
$24.00 hourly
Remote
Full-time

Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ... Show more

Assistant Manager: Customer Experience & Operations

World MarketWoodland Park, NJ, US
$20.92 hourly
Full-time +1

As an Assistant Manager, you will play a key leadership role in driving sales and profitability, fostering a customer-first selling culture and executing daily business priorities.In partnership wi... Show more

Customer Success Manager

Supreme TalentClifton, NJ, United States
$230,000.00 yearly
Full-time

Our client, a manufacturing company is seeking a highly organized and customer-focused Customer Success Manager to lead their customer service team and serve as the central point of communication b... Show more

Customer Service - Self Storage Manager

Public StorageParamus, New Jersey, United States
Full-time

Our Property Managers get to work independently at multiple locations; spending time both inside and outside.We assess customer storage needs and make suggestions, including selling packing and mov... Show more

Customer Service Manager - State Farm Agent Team Member

Manny Coby - State Farm AgentSaddle Brook, NJ, United States
$50,000.00 yearly
Full-time

Manny has been proudly serving New Jersey and New York for over 25 years and leads two multi-lingual offices known for their professionalism and dedication.His pride in his accomplishments as an ag... Show more

Senior Customer Success Manager

SitetrackerMontclair, NJ, United States
$150,000.00 yearly
Full-time

Play a key role by joining an exceptionally high-functioning Customer Success team at Sitetracker, where you'll directly impact customer retention and growth by demonstrating tangible value and ROI... Show more

Learning Experience Designer

Barnabas Health CorpWest Orange, NJ, US
$90,621.00 yearly
Full-time

Job Title: Learning Experience Designer.Department Name: Talent Management.The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.The compensation o... Show more

Customer Experience Representative - ICS

J.B. Hunt Transport, Inc.West Orange, NJ
$46,000.00 yearly
Full-time

Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth.Monitor and support on-time delivery, da... Show more

Pro Experience Manager

Home DepotHackensack, NJ, United States
$51,000.00 yearly
Full-time

With a career at The Home Depot, you can be yourself and also be part of something bigger.Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the ex... Show more

Customer Success & Solutions Manager

SGSFairfield, New Jersey, United States
$95,000.00 yearly
Remote
Full-time

You're someone who enjoys working directly with customers and helping them get the most value from digital products.You can move comfortably between product demonstrations, onboarding sessions, int... Show more

Customer Service Manager - State Farm Agent Team Member

Liliana Reyes - State Farm AgentHaledon, NJ, United States
$25.00 hourly
Full-time

As a customer service manager with Liliana Reyes Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.Your attention to de... Show more

Customer Administrator

TeleSearch Staffing SolutionsOakland, New Jersey, United States
$24.00 hourly
Full-time
Quick Apply

Daily, Weekly and Monthly reporting as required for Customer Service and for organization.Data gathering, analysis and ability to present information.Maintain and update documentation.Must have exc... Show more

Customer Service

KFCSaddlebrook, NJ, US
Full-time

Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide thorough training, learning o... Show more

Retail Customer Experience Associate, Paramus Park - Full Time

Macy'sParamus, NJ, United States
$12.00 hourly
Full-time +1

Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditionsabout inspiring stores and irresistible products... Show more

Program Manager with Power BI & Data Analytics experience - 100% Remote

The Dignify Solutions, LLCAllendale, NJ, United States
Full-time

Power Bi Remediation Project Manager.Strong communication and stakeholder management required for Power BI remediation project.Experience with data and analytics projects preferred.High in emotiona... Show more

Customer Service Manager

Hobby Lobby StoresParamus, NJ, US
$20.15 hourly
Full-time

New opportunity available for a Customer Service Manager.The Customer Service Manager position is one of hourly store management.Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are... Show more

WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

GL1Fair Lawn, New Jersey
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

Customer Service

eTeam IncFairfield, New Jersey, United States
$18.00–$19.37 hourly
Full-time
Quick Apply

Job Title: Customer Service Representative.Location: Fairfield NJ 07004 (3 Days Office and 2 Days Remote after training).The Customer Service team processes customer orders in accordance with comme... Show more

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Customer Success Manager

Customer Success Manager

GENLED BrandsEast Rutherford, NJ, United States
30+ days ago
Salary
$75,000.00 yearly
Job type
  • Full-time
Job description

Customer Success Manager

Want to join an expanding company in one of the world's fastest-growing industries? GENLED Brands is a global LED manufacturer with factories on three continents, producing architectural and signage lighting solutions sold in 66 countries. And we need a meticulous, proactive and resourceful full-time Customer Success Manager to join our team in East Rutherford, NJ. GENLED Brands is comprised of AgiLight, established in 2003, and Acolyte, which opened in 2009. GENLED Brands has invested heavily in new equipment and facilities. Now it's time for us to make a similar investment in people. Join a highly motivated, dedicated and friendly team with lots of advancement opportunities around the globe as we strive to provide our customers with a best-in-class experience.

Responsibilities

  • Join a dynamic team as a Customer Success Manager, fostering client relationships and ensuring satisfaction in the LED lighting industry.
  • Develop and present comprehensive reports and findings for executive-level meetings and quarterly business reviews.
  • Oversee daily customer service operations, ensuring seamless interactions across email, phone and online platforms.
  • Handle escalated customer concerns and resolve issues with professionalism and efficiency.
  • Work closely with the sales team to assist customers and help drive conversations.
  • Train and supervise customer service representatives, fostering a supportive and high-performing team.
  • Collaborate with logistics and warehouse teams to ensure smooth order fulfillment and delivery processes.
  • Utilize customer service software such as Great Plains and Asana.
  • Manage a portfolio of clients, addressing inquiries and providing tailored solutions to enhance their experience and retention.
  • Collaborate with internal teams to streamline processes and deliver exceptional service to clients.
  • Contribute to a fast-paced, innovative environment, driving customer satisfaction and organizational growth.
  • Address complex client challenges and provide strategic solutions.

Requirements

  • Associate's degree in business or relevant discipline with a minimum of 2 years of Customer Service Management and Sales Operations experience.
  • Proven track record (knowledge of LED signage or LED architectural lighting industry is a plus).
  • Working knowledge of Microsoft Dynamics.
  • Self-motivated, able to independently manage various activities with minimal supervision.
  • Customer-oriented mindset.
  • Excellent communication, listening and collaboration skills with a problem-solving mindset.
  • This position is subject to background checks.

Benefits

  • Competitive compensation (based on experience).
  • Comprehensive medical, dental and vision insurance.
  • Employer-paid life insurance.
  • 401(k) employer contribution.
  • Paid time off and holidays.
  • Dynamic work environment.
  • Opportunity for advancement.
  • Salary: 75k - 90k.