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Customer experience manager Jobs in Pembroke Pines, FL

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Customer experience manager • pembroke pines fl

Last updated: 1 day ago

Customer Marketing Manager

UpToDate, Inc.FL, Plantation, USA
$107,500.00 yearly
Full-time

We are seeking a strategic and results-driven Customer Marketing Manager for our WK Health division to lead initiatives that drive customer engagement, retention, advocacy, and lifetime value.This ... Show more

MRO Customer Service Manager

OnticHollywood, FL, United States
$90,000.00 yearly
Full-time

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!.Ontic is a leading global aerospac... Show more

Manager, Sales and Customer Service

Macy'sPlantation, FL, United States
Full-time

Manager, Sales & Customer Service.Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditionsabout inspirin... Show more

Customer Success Manager

InspectedPlantation, FL, US
Full-time
Quick Apply

About Inspected Inspected is a high-growth construction technology company modernizing how construction jobs are completed at scale.We provide a private, technology-enabled inspection service that ... Show more

Customer Service - Self Storage Manager

Public StorageHollywood, Florida, United States
Full-time

Our Property Managers get to work independently at multiple locations; spending time both inside and outside.We assess customer storage needs and make suggestions, including selling packing and mov... Show more

Account payable manager- must have health care experience

Focus Health Network, LLCHollywood, FL
Full-time

Account Payable Manager - Must have Healthcare Experience.Join Focus Health Network, LLC in Hollywood, FL.At Focus Health Network, LLC, our teams across every community work each day to go above an... Show more

Retail Experience Manager Multi-Store Operations | Customer Experience | Sales Leadership

ELITEBRAINHollywood, FL, United States
$110,000.00 yearly
Full-time

Retail Experience Manager Multi-Store Operations | Customer Experience | Sales Leadership.Our client is a leading consumer retail organization recognized for delivering world-class customer experie... Show more

WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

GL1West Park, Florida
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

lululemon Assistant Manager, Guest Experience | Shops at Pembroke Gardens

lululemonPembroke Pines, Florida, United States of America
$25.03 hourly
Full-time

Description & Requirements.Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, an... Show more

Remote Work – No Experience

OCPACountry Club, Florida, US
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Freight Broker Agent - Experience Required

Logistic Dynamics Inc.Pembroke Pines, FL, US
Full-time

Freight Broker Agent (Experience Required).Logistic Dynamics (LDi) is a 3rd Party Logistics (3PL) company that focuses on building our independent contractors (1099) businesses with our Agent-based... Show more

 • Promoted

Group Product Line Manager (aviation experience required)

HEICOHollywood, FL, United States
Full-time

Jet Avion Corporation is located at HEICO's corporate headquarters in Hollywood, Florida and specializes in the supply of various platforms of aircraft and engine PMAs.Our products and capabilities... Show more

Accounts Payable (AP) Manager (MUST HAVE SNF EXPERIENCE)

Maplewood Nursing and Rehabilitation CenterHollywood, FL, United States
$70,000.00 yearly
Full-time

Location: Hollywood, FL (in office).Job Summary: We are seeking an experienced and detail-oriented Accounts Payable Manager to oversee the full AP function across multiple facilities.The ideal cand... Show more

Job Client Experience Manager

American Addiction CentersHollywood, FL, United States
Full-time

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on.Here at AAC, we have a progressive culture; we lis... Show more

Guest Experience Lead

McDonald'sMiami Gardens, FL, United States
$14.75 hourly
Full-time

Flexible scheduling with a side of always feeling valued.A job at McDonald's offers a job combo that fits YOU.Employee discounts and free meals.Paid sick leave and/or paid time off.Tuition reimburs... Show more

Delivery Driver - No Experience Needed

DoorDashOpa Locka, FL, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a var... Show more

 • Promoted

Experience Gutter Installer

Brothers That Just Do Gutters - West Broward, FLPembroke Pines, FL, US
$30.00 hourly
Full-time

Tired of Feeling Undervalued in Your Job?.Imagine having a clear path to pay raises and promotions from day one.At The Brothers That Just Do Gutters, that’s exactly what we offer! Our comprehensive... Show more

Manager of Team Member Experience

Cooper's HawkHollywood, FL, United States
$50.00 hourly
Full-time

Manager of Team Member Experience.As a Manager of Team Member Experience at Cooper's Hawk, you'll play a vital role in shaping the journey of our Team Membersfrom their first day to every milestone... Show more

Remote Work – No Experience

OCPAHollywood, Florida, US
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Remote Work – No Experience

OCPAOpa-locka, Florida, US
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted
People also ask
Customer Marketing Manager

Customer Marketing Manager

UpToDate, Inc.FL, Plantation, USA
30+ days ago
Salary
$107,500.00 yearly
Job type
  • Full-time
Job description

About the Role

We are seeking a strategic and results-driven Customer Marketing Manager for our WK Health division to lead initiatives that drive customer engagement, retention, advocacy, and lifetime value. This role sits at the intersection of marketing, customer success, and sales, ensuring customers have a seamless and impactful experience throughout their journey.


The ideal candidate is both analytical and creative—someone who understands customer behavior, builds meaningful relationships, and translates insights into programs that fuel growth.

Key Responsibilities

  • Develop and execute customer marketing strategies that increase retention, expansion, and customer lifetime value
  • Segments and targets customer personas (buying committee, non-clinical buyer) based on their lifecycle stage, product usage, industry, persona and other criteria.
  • Plans and executes customer marketing ABM campaigns and programs across multiple channels, such as email, webinars, social media, events, and advocacy platforms.
  • Analyze customer data and feedback to identify trends, risks, and opportunities for growth
  • Gathers insights and feedback from the market and shares to leadership and functional teams to help identify risks and opportunities.
  • Manage customer-focused events such as events, conferences, webinars, user groups, and community initiatives
  • Track, measure, and report on key performance metrics (retention, churn, NPS, expansion revenue)

Qualifications

Bachelor’s degree or equivalent required.

  • 10-15 years of experience in customer marketing, lifecycle marketing, or related roles
  • Proven track record of driving customer engagement, retention, and revenue growth
  • Proven ability to design and execute targeted, account-specific retention and renewal strategies and campaigns that align with Customer Success and Sales teams, driving contract renewals, expansion opportunities, and long-term customer value through personalized engagement, lifecycle insights, and data-driven campaign optimization.
  • Deep experience and strong planning acumen in managing events and conferences as strategic demand-generation channels, driving qualified leads, supporting pipeline growth, and enabling sales teams in customer acquisition and renewal conversations.
  • Customer facing experience with a solid understanding of challenges, needs and pain points across diverse markets.
  • Thorough understanding and experience of implementing marketing strategies, tactics, and measurement.
  • Strong understanding of customer journey mapping and lifecycle strategy
  • Experience working cross-functionally with Sales, Customer Success, and Product Marketing teams
  • Data-driven mindset with the ability to translate insights into actionable strategies
  • Strong collaboration and cross-functional skills, with the ability to work effectively with internal and external stakeholders at all levels.
  • Self-motivated, proactive, and results-oriented, with the ability to manage multiple projects and priorities in a fast-paced environment.
  • Excellent communication, storytelling, and project management skills
  • Experience in B2B (preferred) or SaaS environments (strongly preferred)
  • Travel requirements can be up to 20%.

Key Competencies

  • Strategic thinking with strong execution skills
  • Customer-centric mindset
  • Analytical and results-oriented
  • Strong collaboration and influence across teams
  • Creative problem-solving

Our Interview Practices

Compensation:

$107,500.00 - $188,400.00 USDThis role is eligible for Bonus.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.