Customer experience manager Jobs in Richmond, CA
Last updated: 13 hours ago
This is a remote position open to candidates based in the United States, Canada, or Mexico.We are a tech startup based in San Francisco, CA.
We raised $30m from some of the best VCs in the world (Fe...Show moreLast updated: 13 hours ago
Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day.
But moving at the new speed...Show moreLast updated: 1 day ago
At BuildOps, we're building a groundbreaking software solution, purpose-built to support today's commercial contractor.From helping our customers to manage their service all the way to project mana...Show moreLast updated: 2 days ago
Everlaw is seeking a Customer Success Manager that demonstrates our company values of respect for users, process-driven growth, and attention to detail! As a Customer Success Manager, you'll set yo...Show moreLast updated: 1 day ago
A company is looking for a Customer Experience Manager to ensure a best-in-class customer experience through effective management of customer care operations.
Key ResponsibilitiesManage day-to-day o...Show moreLast updated: 12 days ago
Associate, Customer Experience, Corte Madera, CA, United States.RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.
The RH brand attracts the best desi...Show moreLast updated: 10 days ago
Prezzee is a leading global digital gift card platform, offering innovative solutions for B2B customers.This is a newly created role, offering the chance to make a real impact as part of a fast-mov...Show moreLast updated: 13 hours ago
SnapMagic, the leading platform for electrical engineers, is revolutionizing electronics design with artificial intelligence.
With 10+ years of proven market traction (revenue driven growth), SnapMa...Show moreLast updated: 1 day ago
HockeyStack is the Command Center for B2B revenue teams.It integrates with your CRM, marketing automation tools, ad platforms and data warehouse to show the ideal customer journey.HockeyStack custo...Show moreLast updated: 1 day ago
At Hayden AI, we are on a mission to harness the power of artificial intelligence and machine learning to transform the way governments and businesses address real-world challenges.From optimizing ...Show moreLast updated: 1 day ago
SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States.
SCAN Group is the sole corporate member of SCAN Health Plan, one ...Show moreLast updated: 5 days ago
Do you love developing and nurturing great relationships?.As an N2S Customer Success Manager, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing...Show moreLast updated: 18 days ago
At Comulate, we're transforming the insurance back office with AI.Our platform, which reinvents expensive and time-consuming accounting processes, is the first step in our vision to unlock the hund...Show moreLast updated: 1 day ago
Customer Success Manager - Mid Market.We are looking for a Customer Success Manager to partner with our Mid-Market customers, to drive adoption and ensure customer satisfaction, growth, and retenti...Show moreLast updated: 1 day ago
At Kixie, we're on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform.Our solution seamlessly integrates with CRMs to streamline workflows, increase effi...Show moreLast updated: 2 days ago
We are modernizing how businesses pay each other.Suppliers selling to businesses primarily transact over trade credit, where they provide goods & services upfront and get paid 30-60 days later on a...Show moreLast updated: 22 days ago
At OnePlan, we specialize in creating AI-enabled solutions that make strategic portfolio, financial, resource, and work management seamless.
We help businesses bridge the gap between strategy and ex...Show moreLast updated: 13 hours ago
The Blue Shield of California Growth and Servicing analytics organization is part of the centralized Data and Analytics organization and oversees Channel Analytics including Digital, Marketing, Cla...Show moreLast updated: 30+ days ago
About the job Customer Success Manager.At Change our mission is clear : to power every dollar donated online.Change's platform enables businesses to donate to 1.
Trusted by fintech leaders like Brex ...Show moreLast updated: 1 day ago
At HeyGen, our mission is to make visual storytelling accessible to all.Over the last decade, visual content has become the preferred method of information creation, consumption, and retention.But ...Show moreLast updated: 1 day ago
- Promoted
- New!
CUSTOMER SUCCESS MANAGER
MadkuduCA, United StatesFull-time
- Promoted
CUSTOMER SUCCESS MANAGER
BenchlingCA, United States$140,000.00 yearly
Full-time
- Promoted
CUSTOMER SUCCESS MANAGER
BuildOpsCA, United States$70,000.00–$100,000.00 yearly
Full-time
- Promoted
Customer Success Manager
EverlawOakland, CA, United States$115,000.00–$145,000.00 yearly
Full-time
- Promoted
Customer Experience Manager
VirtualVocationsOakland, California, United StatesFull-time
- Promoted
Customer Experience Associate
RHSan Francisco Bay Area, United StatesFull-time
- Promoted
- New!
CUSTOMER SUCCESS MANAGER
PrezzeeCA, United States$90,000.00–$118,000.00 yearly
Full-time
- Promoted
CUSTOMER SUCCESS MANAGER
SnapMagicCA, United States$120,000.00–$170,000.00 yearly
Full-time
- Promoted
CUSTOMER SUCCESS MANAGER
HockeyStackCA, United StatesFull-time
- Promoted
CUSTOMER SUCCESS MANAGER
Hayden AICA, United StatesFull-time
- Promoted
DIRECTOR, CUSTOMER LIFECYCLE EXPERIENCE
HealthCHECCA, United States$147,900.00–$236,600.00 yearly
Full-time
- Promoted
Customer Success Manager
Net2Source Inc.San Francisco Bay Area, United StatesFull-time
- Promoted
CUSTOMER SUCCESS MANAGER
ComulateCA, United StatesFull-time
- Promoted
CUSTOMER SUCCESS MANAGER
BrightideaCA, United States$120,000.00–$140,000.00 yearly
Full-time
- Promoted
CUSTOMER SUCCESS MANAGER
KixieCA, United StatesFull-time
- Promoted
Customer Success Manager
NuvoSan Francisco Bay Area, United StatesFull-time
- Promoted
- New!
CUSTOMER SUCCESS MANAGER
OnePlan SolutionsCA, United StatesFull-time +1
Senior Manager, Survey Data Analytics- Customer Experience
Blue Shield of CaliforniaOakland, CA, United StatesFull-time
- Promoted
CUSTOMER SUCCESS MANAGER
GetChange CorpCA, United States$75,000.00–$90,000.00 yearly
Full-time
- Promoted
CUSTOMER SUCCESS MANAGER
HeyGenCA, United States$130,000.00–$140,000.00 yearly
Full-time
CUSTOMER SUCCESS MANAGER
MadkuduCA, United States13 hours ago
Job type
- Full-time
Job descriptionYou have a passion for understanding accounts businesses and where they need the most help. You don't want to sell just for the sake of selling but you are passionate about making sure that we can help our customers solve the challenges they have in their GTM motions. You have a proven track record of building and executing account maps, account plans to grow your customers' ACV. You have a proven track records of beating your renewal and expansion quotas. You enjoy building motions from scratch and like thinking out of the box. Having worked in a Series A start up and being the first to launch a land and expand motion will help. 4+ years of experience as an Customer Success Manager in a SaaS B2B company, managing expansions and renewals for strategic and Enterprise accounts High level domain expertise in Marketing and Sales Operations functional area and general background in the Marketing B2B industry. High level understanding of marketing, demand-generation and CRM technology. Experience working on companies with deeply technical product including but not limited to business intelligence, data science, AI / machine learning, predictive analytics, etc. Opportunity to grow with an AI company : leveraging AI to empower the sales team, helping every salesperson close more deals Work with tops customers (Figma, MongoDB, Unity, etc) Understanding the customer challenges (support, reporting, training) understand the pain and driving outcomes Highly cross-functional role, interacting daily with Engineering and Product Our unique values : Life Learner : Always learn & grow Authenticity : Be authentic to yourself and others Customer Centricity : Be obsessed with customer-value / serving people Interview with Recruiter Ruben Hernandez - 30 minutes Interview with Hiring Manager Charles Hawkins- 30 minutes Role Play with Charles Hawkins & Francis Brero - 45 minutes Values Interview - 45 minutes Reference Check Offer Type of contract : Full-time contractor, paid in USD Salary ranges are determined by experience and location
This is a remote position open to candidates based in the United States, Canada, or Mexico.
We are a tech startup based in San Francisco, CA. We raised $30m from some of the best VCs in the world (Felicis, BGV, Alven), have revenue, and amazing customers (Figma, MongoDB, Unity, etc.).
We're looking for a Customer Success Manager with a B2B marketing operations background. Your mission is to ensure that customers are equipped to experience the impact of their investment in MadKudu and adopt at speed.
We've been lucky to grow fast through inbound driven by word of mouth. We're solving a big pain point in the marketing operations space. We're passionate and have built a superior product. We have traction, fanatic customers and a strong culture. As we continue building our CS team by adding customer champions like yourselves to drive NRR by making our customers the Marketing super stars this is where we need your help!
Responsibilities
- Define the account strategy, account mappings and drive business reviews with our customers' advocates and executives sponsors to make sure MadKudu is top of mind for them to meet their needs.
- Establish and nurture relationship with customer executives
- Design and execute strategy to address disengagement, turnover, M&A, etc.
- Oversee delivery of cross-functional teams against overall account strategy, timelines, etc.
- Contract negotiations, paper process, close contracts.
What will help you crush it!
Skills that will help crush it in this positions
What should you apply
Honey Badger : Be madly resilient
Interview process
Benefits
For candidates in the USA :
Salary ranges are determined by experience and location
Link to benefits information
For candidates in Canada & Mexico :
If you feel like you don't have all the necessary skills yet but that this is where you want to be in your next position and you feel up to the challenge, please apply!