Customer experience manager Jobs in Rochester, NY

Customer Experience Coordinator

The Customer Experience Coordinator provides outstanding customer service to both our internal partners and our customers through various activities using their knowledge of Alarm Systems, Portable Fire Extinguishers, Suppression Systems or Sprinkler Systems. Duties include answering customer calls, assisting with customer needs, scheduling service for customers, assisting in account reconciliation, preparing reports and invoices, securing permits, and ordering for occasional miscellaneous projects.

Key Responsibilities Include:

• Serve as a liaison regarding fire systems (alarm, portable extinguisher, suppression, or sprinkler) in order to support customers with relevant and accurate information.
• Carry out procedural tasks to support interdepartmental relationships and provide problem solving solutions to internal teams.
• Manage workload of assigned field technicians based on available work, the knowledge and skill set of technicians, and route optimization.
• Accurately assist all partners with concerns related to fire suppression systems, fire marshal issues, and more.
• Expected to be the main point of contact within the scheduling department for issues of this nature.
• Responsible for clearly and concisely gathering information from Service Managers and technicians to better understand or de-escalate situations.
• Responsible for successfully resolving problems with customers or fire marshals using technical knowledge and professional communication.
• Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.
• Use the external communications system to access required information for specified purposes.
• Provide operational support by utilizing fire suppression system knowledge to customers, vendors, and internal partners.
• Schedule and dispatch technicians to customer sites according to customers scheduled inspection frequency, customer requests, and emergency service calls.
• Support project managers by performing simple tasks and following established procedures related to resolution of fire suppression issues.

Skills/Qualifications Required:

• High School Diploma/GED
• Excellent phone demeanor and experience with customer service; experience must include answering phones and transferring calls
• Preferred: Proficiency with the Microsoft Office Suite
• Minimum 2 years of Fire Suppression Systems experience
• Experience with reading, understanding, and creating quotes.
• Fire Certifications

Benefits Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Compensation A reasonable estimate of base salary for this role ranges between $19.25 - $24.25/Hour. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs.

Company Information Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.