Customer experience manager Jobs in Salt Lake City, UT

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food tailored for each dogs nutritional needs and deliver directly to our customers doors. Through Ollies carefully crafted meals and health services for members dogs can truly live their healthiest happiest lives.

As a member of our growing team youll take part in a company culture that cares deeply about its work and its team members.

Come join the Ollie Canine Care team!

Our customers want the best for their dogs and we share that passion. Were looking for a Customer Experience Shift Manager to join our Canine Care Customer Experience team- a small dedicated group that ensures every dog (and their parent) has the best possible experience. We make sure that from box to bowl all our dogs (and their parents) have the best experience possible.

The Customer Experience Shift Manager will lead a team of customer experience Associates and will report to the Director of Customer Experience.

This is a remote position but we are only seeking candidates in the Nashville TN or Salt Lake City UT areas.

Responsibilities

• Managing a team of Canine Care Advocates on duty during the allocated shift (9 : 30-6 PM MST)
• Handling escalated customer situations and resolving these in accordance with established business guardrails
• Partnering with the team to develop and implement new and updated training materials for the team
• Partnering with the team to interview recruit and onboard new team members
• Working with other leaders to implement best practices SOPs metrics and KPIs
• Delivering acceptable levels of team performance over time and working towards implementing new brand guidelines in talk tracks scripts emails etc.
• Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience.
• Help to develop / coach our Canine Care Advocates not only in their KPIs and roles but their career development.

Preferred Experience

Bonus Points

Benefits

If youd like to stand out tell us in your cover letter why youre interested in joining Ollie and how your skills match the responsibilities detailed in this posting.

Ollie embraces diversity and equal opportunity. Were committed to building a team that represents a variety of backgrounds perspectives and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please include that in your application.

Required Experience :

Manager

Key Skills

Restaurant Experience,Labor Cost Analysis,Customer Service,Communication skills,Basic Math,Food Safety Experience,Management Experience,Shift Management,Employment & Labor Law,Leadership Experience,P&L Management,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1