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Customer experience manager Jobs in Sandy Springs, GA

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Customer experience manager • sandy springs ga

Last updated: 1 day ago

Customer Experience Coordinator

OkWhenDunwoody, GA, US
Full-time
Quick Apply

We are looking for a proactive, people focused Customer Experience Coordinator to join our team.You will be a key touchpoint for our users by providing live technical support, moderating virtual ev... Show more

Customer Marketing Manager - Wholesale

Integra Staffing and SearchRoswell, GA, United States
Full-time

Develops marketing and communication strategies, plans and executes marketing campaigns/product launches, leads the design and production of marketing materials, and drives the ongoing marketing an... Show more

Bilingual Office Manager | Customer Service & Operations

Molly MaidSandy Springs, GA, US
$39,000.00 yearly
Full-time

Looking for more than just another office job?.Would you like a career where you can develop new skills, take on increasing responsibility, and play an important role in a growing business?.Molly M... Show more

Customer Service Manager Trainee

Tidewater ConsultingRoswell, GA, United States
Full-time

Tidewater's Management Training Program.As a member of Tidewater's Management Training Program, you will work closely with our experienced sales and marketing teams in our Atlanta headquarters.We p... Show more

Remote Work – No Experience

OCPAChamblee, Georgia, US
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Remote Work – No Experience

OCPABrookhaven, Georgia, US
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Customer Care Manager

Zurn Elkay Water Solutions CorporationNorcross, GA, United States
Full-time

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things.We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation ... Show more

Customer Experience Manager

Five BelowBrookhaven, GA
Full-time

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibi... Show more

Part Time Customer Experience Manager

MichaelsRoswell, GA, United States
Part-time

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.Lead the omnichannel processes.Maintain store recovery standards to deliver... Show more

Retail Customer Experience Coordinator

TJ MaxxDunwoody, Georgia, 30338
Part-time

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your... Show more

Manager, da Vinci Customer Learning & Development

IntuitivePeachtree Corners, GA, United States
Full-time

Manager, da Vinci Customer Learning & Development.It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels e... Show more

Customer Care Team Manager

PGA TOUR SuperstoreRoswell, GA, United States
Full-time

At PGA TOUR Superstore, we're always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business.As one of the fastest growing special... Show more

Manager, da Vinci Customer Learning & Development

Intuitive SurgicalSmyrna, Georgia, United States
$155,400.00 yearly
Full-time

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at.We’re a team of engineers, clin... Show more

Sr. Customer Success Manager, B2B2C eCommerce

RDL McKesson Medical-Surgical Minnesota Supply Inc.Remote, GA, USA
Remote
Full-time

McKesson Medical-Surgical is seeking a Senior Customer Success Manager to manage and grow a portfolio of strategic eCommerce accounts within our B2B2C Consumer Markets business.This role is respons... Show more

Remote Work – No Experience

OCPADunwoody, Georgia, US
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Customer Care Team Manager

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR SuperstoreRoswell, GA
Full-time

At PGA TOUR Superstore, we’re always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business.As one of the fastest growing special... Show more

Customer Service - Self Storage Manager

Public StorageChamblee, Georgia, United States
Full-time

Our Property Managers get to work independently at multiple locations; spending time both inside and outside.We assess customer storage needs and make suggestions, including selling packing and mov... Show more

Senior Customer Success Manager North America

SyncronSandy Springs, Georgia, .US
Full-time
Quick Apply

SaaS company with over 20 years of experience, specializing in aftermarket solutions.Our Service Lifecycle Management Platform offers domain-fit solutions for:.US, UK, Germany, France, Italy, Japan... Show more

Remote Work – No Experience

OCPAVinings, Georgia, US
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Remote Entry-Level Customer Support – No Experience Required

Turbotax USABrookhaven, Georgia
$24.00 hourly
Remote
Full-time

Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ... Show more

People also ask
Customer Experience Coordinator

Customer Experience Coordinator

OkWhenDunwoody, GA, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

We are looking for a proactive, people focused Customer Experience Coordinator to join our team. You will be a key touchpoint for our users by providing live technical support, moderating virtual events, and helping customers succeed on our platform through clear communication, education, and reliable follow through.


Key Responsibilities


Live Technical Support

  • Deliver real time technical assistance via chat, email, and video during business hours and live events.
  • Troubleshoot platform issues and escalate to technical or product teams when needed.
  • Maintain an in depth knowledge of our platform’s features and common workflows.

Customer Communication

  • Respond promptly to customer inquiries across all channels (email, chat, social, etc.).
  • Own issues from first contact through resolution, ensuring a positive experience.
  • Document recurring questions and share insights to improve products and processes.

Live Event Moderation & Support

  • Serve as a live technical moderator for virtual events.
  • Perform “tech checks” with presenters prior to their sessions to ensure they are set up for success.
  • Monitor chat, Q&A, and technical stability during events and coordinate quick resolutions.
  • Support occasional early morning, evening, or weekend events when required.

Customer Education

  • Guide users on how to best use our platform by sharing helpful resources and clear explanations.
  • Help create and maintain FAQs, help center articles, and training materials.
  • Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them.

Requirements

What We Are Looking For

  • 2+ years in a customer support, customer success, or community facing role.
  • Strong technical troubleshooting skills and comfort learning new tools.
  • Excellent written and verbal communication skills.
  • Comfortable speaking in front of groups and moderating online sessions.
  • Highly organized, adaptable, and able to multitask in a fast paced environment.
  • Experience with support tools (for example: Zendesk, Intercom, Slack, Zoom).

Nice To Have

  • Experience supporting live or virtual events.
  • Experience creating customer facing documentation, tutorials, or training content.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Training & Development
  • Work From Home