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Customer experience manager Jobs in Sterling Heights, MI
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Customer experience manager • sterling heights mi
Customer Experience Analyst
Vets HiredTroy, Michigan, United States- Promoted
Customer Experience Banker - Rochester South
HuntingtonRochester, MI, US- Promoted
- New!
Customer Experience Banker - Troy West
Michigan StaffingTroy, MI, USTechnical Manager, Customer Experience
IpsosTroy, MI, United States- Promoted
Logistics Customer Operations Manager - Troy, MI
BlueGrace LogisticsTroy, MI, US- Promoted
Customer Service
LowesMadison Heights, MI, United StatesCustomer Experience Coordinator
MarshallsShelby Township, Michigan, 48315Retail Customer Experience Coordinator
TJ MaxxRochester Hills, Michigan, 48307Customer Experience Banker - Rochester South
Huntington National BankRochester Hills, MICustomer Experience Representative
The McAlear GroupTroy, MIAssistant Customer Service Manager
Nino Salvaggio International MarketplaceTroy, MI, US- Promoted
Customer Service Manager
Jars CannabisTroy, MI, United StatesWORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
GL1Warren, Michigan- Promoted
Retail Customer Experience Coordinator
TJXTroy, MI, US- Promoted
Customer Success and Operations Manager, Customer Care Strategy and Optimization
General MotorsWarren, MI, US- Promoted
Customer Service
TradeJobsWorkforce48307 Rochester Hills, MI, US- Promoted
Customer Advocate
StaffingRoyal Oak, MI, USAssistant Manager - Customer Experience
Five BelowRoseville, MICustomer Service Self Storage Manager
Public StorageSaint Clair Shores, Michigan, USAThe average salary range is between $ 55,000 and $ 65,000 year , with the average salary hovering around $ 55,000 year .
- chief medical officer (from $ 191,000 to $ 300,000 year)
- medical director (from $ 108,750 to $ 250,000 year)
- federal government (from $ 72,500 to $ 235,650 year)
- flooring installer (from $ 38,480 to $ 234,000 year)
- software architect (from $ 147,500 to $ 233,434 year)
- clinical research associate (from $ 73,750 to $ 232,500 year)
- computer engineer (from $ 110,409 to $ 218,700 year)
- architecture (from $ 146,250 to $ 211,750 year)
- software engineering manager (from $ 149,366 to $ 207,679 year)
- data engineer (from $ 102,500 to $ 200,000 year)
- Green Bay, WI (from $ 49,296 to $ 227,700 year)
- Palm Bay, FL (from $ 49,648 to $ 220,000 year)
- Phoenix, AZ (from $ 62,500 to $ 211,920 year)
- Richmond, CA (from $ 109,726 to $ 209,000 year)
- San Francisco, CA (from $ 72,150 to $ 191,995 year)
- Pittsburgh, PA (from $ 65,000 to $ 190,860 year)
- Chula Vista, CA (from $ 95,556 to $ 189,838 year)
- Nashville, TN (from $ 66,213 to $ 185,000 year)
- Sugar Land, TX (from $ 74,000 to $ 183,500 year)
- Indianapolis, IN (from $ 46,000 to $ 180,000 year)
The average salary range is between $ 55,012 and $ 148,500 year , with the average salary hovering around $ 85,717 year .
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Customer Experience Analyst
Vets HiredTroy, Michigan, United States- Full-time
- Quick Apply
Job Description
The Customer Experience Analyst is responsible for managing a specific group of customer accounts to achieve major business objectives. This role provides exposure to various aspects of the business, offering a well-rounded understanding of the order-to-cash process from start to finish. The position includes a combination of remote work with occasional onsite training, development, and collaboration, along with up to 25% travel.
Responsibilities
Manage orders through the Oracle EBS order entry system, ensuring accuracy of specifications, sizes, pricing, and shipment information against customer purchase orders.
Maintain customer forecasts with a focus on accuracy.
Communicate regularly with customers, production facilities, technical personnel, and marketing regarding order entry, production, pricing, and related issues.
Monitor production of orders to ensure on-time delivery.
Release material and arrange delivery based on customer requirements.
Manage inventories, including aged inventories, to meet supply needs.
Collaborate with Regional Sales Managers to maintain customer relationships and gather market information for forecasting.
Conduct root cause analysis for inventory variances and implement corrective actions.
Participate in projects focused on efficiency improvements.
Deliver outstanding service experiences for customers.
Requirements
Bachelors degree in business administration, communications, supply chain management, or related field (or equivalent combination of education and experience).
Minimum of 2 years of experience in customer experience or a closely related function.
Strong communication and interpersonal skills.
Excellent planning and organizational skills.
Attention to detail in fast-paced environments.
Proficiency in Microsoft Office, particularly Excel.
Ability to adapt to and master web-based support applications.
Demonstrated ability to work collaboratively in a matrix environment.
Experience in steel, metals, or related industries preferred.
Preferred Skills
Strong problem-solving skills to identify and enhance customer value drivers.
Effective project management skills with ability to handle multiple tasks.
Ability to identify and develop project opportunities across supply chain disciplines.