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Customer experience manager Jobs in Sterling Heights, MI

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Customer experience manager • sterling heights mi

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Customer Experience Analyst

Customer Experience Analyst

Vets HiredTroy, Michigan, United States
Full-time
Quick Apply
This role provides exposure to various aspects of the business, offering a well-rounded understanding of the order-to-cash process from start to finish. The position includes a combination of remote...Show moreLast updated: 30+ days ago
  • Promoted
Customer Experience Banker - Rochester South

Customer Experience Banker - Rochester South

HuntingtonRochester, MI, US
Full-time
Customer Experience Banker Non NMLS.Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.O...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Customer Experience Banker - Troy West

Customer Experience Banker - Troy West

Michigan StaffingTroy, MI, US
Full-time
Customer Experience Banker Non NMLS.Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.O...Show moreLast updated: 1 hour ago
Technical Manager, Customer Experience

Technical Manager, Customer Experience

IpsosTroy, MI, United States
Full-time
What makes this role important at Ipsos?.Our Customer Experience service line specializes in all matters relating to measuring, managing and improving customer relationships and the overall custome...Show moreLast updated: 17 days ago
  • Promoted
Logistics Customer Operations Manager - Troy, MI

Logistics Customer Operations Manager - Troy, MI

BlueGrace LogisticsTroy, MI, US
Full-time
We are seeking an in office Operations Manager with strong LTL experience.This role is a data driven, detailed oriented, project focused position established to serve the customer.Success is predic...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service

Customer Service

LowesMadison Heights, MI, United States
Full-time
Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...Show moreLast updated: 3 days ago
Customer Experience Coordinator

Customer Experience Coordinator

MarshallsShelby Township, Michigan, 48315
Part-time
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show moreLast updated: 30+ days ago
Retail Customer Experience Coordinator

Retail Customer Experience Coordinator

TJ MaxxRochester Hills, Michigan, 48307
Part-time
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show moreLast updated: 30+ days ago
Customer Experience Banker - Rochester South

Customer Experience Banker - Rochester South

Huntington National BankRochester Hills, MI
Full-time
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportu...Show moreLast updated: 30+ days ago
Customer Experience Representative

Customer Experience Representative

The McAlear GroupTroy, MI
Full-time
The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO.The position optim...Show moreLast updated: 30+ days ago
Assistant Customer Service Manager

Assistant Customer Service Manager

Nino Salvaggio International MarketplaceTroy, MI, US
Full-time
Nino Salvaggio is currently looking for an Assistant Customer Service Manager for our Troy location.Assist customer service manager with effectively directing and supervising all functions and acti...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Manager

Customer Service Manager

Jars CannabisTroy, MI, United States
Full-time
Ready to elevate your career path to a new all-time high?.JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite ...Show moreLast updated: 9 days ago
WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

GL1Warren, Michigan
Remote
Part-time +1
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago
  • Promoted
Retail Customer Experience Coordinator

Retail Customer Experience Coordinator

TJXTroy, MI, US
Full-time
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success and Operations Manager, Customer Care Strategy and Optimization

Customer Success and Operations Manager, Customer Care Strategy and Optimization

General MotorsWarren, MI, US
Full-time
Hybrid : This role is categorized as hybrid.This means the successful candidate is expected to report to the Warren, MI office three times per week, at minimum [or other frequency dictated by the bu...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service

Customer Service

TradeJobsWorkforce48307 Rochester Hills, MI, US
Full-time
Required Skill : Must have 3+ years Customer Service experience, preferably within a food manufacturing environment.Fast paced hospitality and / or Retail experience may be considered.Must posses e...Show moreLast updated: 30+ days ago
  • Promoted
Customer Advocate

Customer Advocate

StaffingRoyal Oak, MI, US
Temporary
Duration : 6 month contract with a possibility of extension.Job Description : Skills : Required Qualifications High School diploma or equivalent A combination of education & work that equals at least ...Show moreLast updated: 30+ days ago
Assistant Manager - Customer Experience

Assistant Manager - Customer Experience

Five BelowRoseville, MI
Full-time
At Five Below our growth is a result of the people who embrace our purpose : We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibi...Show moreLast updated: 25 days ago
Customer Service Self Storage Manager

Customer Service Self Storage Manager

Public StorageSaint Clair Shores, Michigan, USA
Full-time
Our Property Managers get to work independently at multiple locations; spending time both inside and outside.We assess customer storage needs and make suggestions including selling packing and movi...Show moreLast updated: 1 day ago
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Customer Experience Analyst

Customer Experience Analyst

Vets HiredTroy, Michigan, United States
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Description

The Customer Experience Analyst is responsible for managing a specific group of customer accounts to achieve major business objectives. This role provides exposure to various aspects of the business, offering a well-rounded understanding of the order-to-cash process from start to finish. The position includes a combination of remote work with occasional onsite training, development, and collaboration, along with up to 25% travel.

Responsibilities

Manage orders through the Oracle EBS order entry system, ensuring accuracy of specifications, sizes, pricing, and shipment information against customer purchase orders.

Maintain customer forecasts with a focus on accuracy.

Communicate regularly with customers, production facilities, technical personnel, and marketing regarding order entry, production, pricing, and related issues.

Monitor production of orders to ensure on-time delivery.

Release material and arrange delivery based on customer requirements.

Manage inventories, including aged inventories, to meet supply needs.

Collaborate with Regional Sales Managers to maintain customer relationships and gather market information for forecasting.

Conduct root cause analysis for inventory variances and implement corrective actions.

Participate in projects focused on efficiency improvements.

Deliver outstanding service experiences for customers.

Requirements

Bachelors degree in business administration, communications, supply chain management, or related field (or equivalent combination of education and experience).

Minimum of 2 years of experience in customer experience or a closely related function.

Strong communication and interpersonal skills.

Excellent planning and organizational skills.

Attention to detail in fast-paced environments.

Proficiency in Microsoft Office, particularly Excel.

Ability to adapt to and master web-based support applications.

Demonstrated ability to work collaboratively in a matrix environment.

Experience in steel, metals, or related industries preferred.

Preferred Skills

Strong problem-solving skills to identify and enhance customer value drivers.

Effective project management skills with ability to handle multiple tasks.

Ability to identify and develop project opportunities across supply chain disciplines.