Customer experience manager Jobs in Sunnyvale, CA

Product Manager (Shopping Experience)

Location: Onsite in Cupertino 3 days a week (Tuesday through Thursday). Online Store JD Summary: Seeking an experienced Product Manager to join the Retail Online Store team and focus on enhancements to key purchase flow shopping pages. This position requires strong cross-functional and project management skills, business sense and technical curiosity. You should have a passion for creating outstanding customer experiences through innovative solutions. You will partner on driving a large initiative already in progress, helping to influence design solutions, define requirements, oversee development progress, and establish a robust go-live strategy. We are looking for someone who is collaborative, highly adaptable, and open to developing deep technical knowledge. It is a great opportunity to work on an important initiative and learn the Client's culture and ways of working.

Key Responsibilities:

• Partner on leading and delivering a project in-progress
• Engage various cross-functional partners to address broad business needs
• Consider input and feedback from a variety of partners when making key project decisions and recommendations
• Facilitate regular meetings with partner teams to quickly problem-solve
• Understand the technical landscape related to the project to identify solutions
• Establish the required next steps to drive the project through development, testing, and launch
• Achieve all project milestones in a timely manner as established by the project

While executing on the project, you will:

• Collaborate with a Product Manager peer to ensure success of the project
• Prioritize team activities and drive resolution of issues across all areas of the project
• Communicate project status to various partners, up to senior leadership
• Advise and carry-out risk assessment and mitigation plans as needed
• Prioritize issues and tasks accounting for multiple tracks of intersecting work
• Maintain a keen eye for the details while ensuring the overall progress of the project

Project Requirements to be Successful:

• Experience organizing and planning large cross-functional projects
• Strong product management skills
• Ability to manage ambiguity and take initiative
• Experience developing innovative front-end customer experiences
• Account for multiple business stakeholders across variety of teams and technical systems, and synthesize features and capabilities
• Excellent communication and presentation skills, both at the project level and to senior leadership, in a variety of forums
• Ability to learn technical (product) concepts quickly
• Ability to engage operational teams to plan for launch and provide a detailed strategy for ongoing management of the final product
• Excellent analytical reasoning and attention to detail
• Self-motivated and ability to thrive in a fast-paced environment
• Comfortable working in a constantly evolving environment where ambiguity and short turnaround schedules are the norm
• Clear and thorough documentation of project details and operational plans
• Successfully deliver the full scope of the project

Education Experience:

• Bachelor's degree or equivalent education. Technical background is strongly preferred
• Experience in product/project management for a larger internet site a big plus
• Minimum 5 years product management experience, with expertise in leading purchase flow enhancements preferred

This is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.