Customer experience manager Jobs in Taylorsville ut
Customer Experience Agent
Peak AlarmSalt Lake City, UT, USA
Customer Experience Representative
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Verint Systems, Inc.UT, United States- Promoted
CUSTOMER ENGAGEMENT MANAGER
PetSmart, Inc.UT, United States
Customer Success Manager
InsCipherUT, US
Customer Experience Representative
Enterprise HoldingsSalt Lake City, UT, US- Promoted
Head of Customer Experience, Cloud Security
Check Point Software TechnologiesSalt Lake City, Utah, US
Sr. Program Manager, Communications & Customer Experience - Procurement
Workday, Inc.Salt Lake City, UT, USA- Promoted
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CUSTOMER SUCCESS MANAGER
ZeniUT, United States
Customer Experience Partner
MaerskUtah, W Wiley Post Way ,Salt Lake City,USSLC- Promoted
Student Experience Manager, EMBA
University of UtahSalt Lake City, UT, US- Promoted
- New!
CUSTOMER SUCCESS MANAGER
DropletUT, United States
- Promoted
CUSTOMER SERVICE AGENT - RETURN AGENT
EnterpriseSalt Lake City, UT, United States- Promoted
CUSTOMER EXPERIENCE SPECIALIST (LEASING / CUSTOMER SERVICE)
Cottonwood ResidentialSalt Lake City, UT, United States
CUSTOMER EXPERIENCE SPECIALIST-PT
Mohawk Industries, Inc.Salt Lake City, Utah, United States- Promoted
- Promoted
Customer Experience Manager (GES West) 1429027
Cisco Systems, Inc.Salt Lake City, UT, United States
Customer Experience Associate
ExchangeFort Douglas, Utah, United States
Technical Account Manager
ProofpointUtahCustomer Experience Agent
Peak AlarmSalt Lake City, UT, USA- Full-time
- Quick Apply
Peak Alarm, a Pye-Barker Fire & Safety company, is hiring for a Customer Experience Agent in our Salt Lake City, UT location.
Position Summary : Our Customer Experience Department at Peak Alarm is a team of dedicated professionals focused on providing exceptional service. Our agents are trained to troubleshoot alarm systems, process payments, problem solve account or system issues, schedule service appointments and de-escalate delicate situations. We know that the experience our team provides is one of the top reasons why customers choose Peak Alarm!
Available shifts : 8 : 00 AM - 4 : 00 PM, 4 : 00 PM - Midnight, and Midnight - 8 : 00 AM.
Duties & Responsibilities :
- Professionally administers all inbound / outbound calls to provide the industry's best customer experience
- Address customer billing, questions regarding service visits, and general inquiries
- Provide basic troubleshooting to assist customers in silencing alarms, arming and disarming their system, battery changes and more
- Dispatch local police and or fire departments as needed
- Schedules service appointments and alarm inspections
- Assist technicians by adjusting appointments and rescheduling when necessary
- Perform basic data entry within monitoring and accounting software
- Provide feedback to management regarding customer service breakdowns or concern
- Performs other duties as assigned
Education & Required Skills :
About Us :
Acquired in October 2024, Peak Alarm is now a Pye-Barker company. Partnering has allowed us to continue to expand our business rapidly, while providing limitless opportunity for our teams across the nation. Since 1946, Pye-Barker Fire & Safety has been protecting communities like yours through fire suppression and best in class security alarm services. Pye-Barker Fire & Safety is a collective of the most prominent and reputable fire and life safety protection companies in the nation. We protect you just like we would our own family. Learn more at .
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