Customer experience manager Jobs in Toledo, OH

SUMMARY: Under general supervision, the Corporate Account Experience Manager is responsible for coordinating contractual obligations between Motion Industries and customers. This role ensures that we are compliant with all of the specific requirement found in each of our Corporate Account customer contracts.

JOB DUTIES

• Manages contract performance to facilitate customer relationships.

• Reviews customer contracts and transactional data to assess company compliance with terms of agreement.

• Manages the implementation of a contract by communicating with all levels of employees.

• Conducts inventory assessments to align product offering through crib crawl, store room surveys, etc.

• Supports cost savings initiatives.

• Participates in original equipment manufacturer conversions and interchange opportunities.

• Travels to a limited number of customer sites to conduct and participate in customer meetings and or presentations.

• May have customer assignments.

• Performs other duties as assigned.

EDUCATION & EXPERIENCE Typically requires a bachelor's degree and one (1) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Expert at all Microsoft Office applications, particularly Excel.

• Strong project management skills.

• Strong quantitative and analytical skills.

• Results oriented.

• Excellent written and verbal communication and presentation skills.