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Customer experience manager Jobs in Ventura, CA

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Customer experience manager • ventura ca

Last updated: 7 hours ago
  • Promoted
Customer Success Manager??????

Customer Success Manager??????

ROUTE06Oxnard, CA, US
Full-time
ROUTE06 is a DX partner that supports the business model transformation of large enterprises.Through the provision of the enterprise business API platform Plain and agile business implementation su...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Manager

Customer Success Manager

WorkWaveOxnard, CA, US
Full-time
At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security service...Show moreLast updated: 29 days ago
  • Promoted
Senior Customer Success Manager

Senior Customer Success Manager

Vivian HealthOxnard, CA, US
Full-time
Senior Customer Success Manager.Join the Future of Healthcare Recruitment at Vivian Health.Vivian Health's mission is to transform healthcare hiring by empowering every healthcare professional to f...Show moreLast updated: 3 days ago
  • Promoted
Customer Experience Specialist

Customer Experience Specialist

CoterieOxnard, CA, US
Full-time
Customer Experience Specialist.Through a partnership-based approach, Coterie helps insurance professionals unlock untapped revenue in the small commercial space. With an innovative quoting platform ...Show moreLast updated: 30+ days ago
  • Promoted
Manager, Customer Care

Manager, Customer Care

GoFundMeOxnard, CA, US
Full-time
Want to help us help others? We're hiring!.GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, ...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Manager

Customer Service Manager

Hobby LobbyOxnard, CA, US
Full-time
Perform duties as front-end manager.Job Description - Requirements.Excellent Customer Service Skills.If you meet these requirements and are interested in being a vital part of our management team, ...Show moreLast updated: 23 days ago
  • Promoted
Lead Customer Experience Manager

Lead Customer Experience Manager

Appfire Technologies, LLC.Oxnard, CA, US
Full-time
Lead Customer Experience Manager.At Appfire, we believe that great work happens when people get to choose how they work.After 20 years of creating software that empowers teams to break silos and co...Show moreLast updated: 2 days ago
  • Promoted
Remote, Representative, Customer Experience - Bilingual Vietnamese candidates ONLY

Remote, Representative, Customer Experience - Bilingual Vietnamese candidates ONLY

Molina HealthcareOxnard, CA, US
Remote
Full-time
Focus on the core content of the job post, removing all extra metadata and navigation elements.Only print the job title and job description, ensuring a high signal to noise ratio for a beautiful an...Show moreLast updated: 28 days ago
  • Promoted
Customer Success Manager - North America

Customer Success Manager - North America

DoleadOxnard, CA, US
Permanent
We are a global leader in lead generation and we power the growth of 200 clients across 15 countries in Europe & North America. We are lucky to have a team of 90+ experts with 13 different nationali...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Program Manager

Customer Success Program Manager

Restaurant365Oxnard, CA, US
Full-time
Customer Success Program Manager.Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office ...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Manager

Customer Success Manager

AislelabsOxnard, CA, US
Full-time
Join the Aislelabs Customer Success (CS) team and support a group of critical mid-market and enterprise accounts for our marketing and analytics software platform. As an experienced Customer Success...Show moreLast updated: 30+ days ago
  • Promoted
Senior Manager, Customer Success

Senior Manager, Customer Success

TwilioOxnard, CA, US
Full-time
Senior Manager, Customer Success.At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and ...Show moreLast updated: 2 days ago
Product Manager - Customer Platform

Product Manager - Customer Platform

CurriSan Buenaventura (Ventura), California, United States
Full-time
Do you like building great products that help customers solve real-world problems? Do you enjoy collaborating with great people to turn it into a reality? Do you want responsibility and ownership b...Show moreLast updated: 30+ days ago
Guest Experience Manager

Guest Experience Manager

CAVA - CaliforniaVentura, California, United States
Full-time +1
At CAVA, we make it deliciously simple to eat well and feel good every day.We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years.We prioritize...Show moreLast updated: 25 days ago
  • Promoted
Customer Success Manager

Customer Success Manager

OsanoOxnard, CA, US
Full-time
Osano is hiring a Customer Success Manager who thrives at the intersection of customer relationships and commercial growth. In this hybrid role, you'll be responsible for not only ensuring our custo...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Manager

Customer Success Manager

KyribaOxnard, CA, US
Full-time
Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers, and IT leaders to connect, protect, forecast, and optimize their liquidity. As a secure and scalable SaaS solution,...Show moreLast updated: 30+ days ago
Customer Experience Associate

Customer Experience Associate

The TJX Companies, Inc.Oxnard, CA, United States
Full-time
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show moreLast updated: 17 days ago
  • Promoted
Customer Experience Agent

Customer Experience Agent

Paribus (Ramp)Oxnard, CA, US
Full-time
Ramp Customer Support Operator.Ramp is looking to hire phone customer support operators to help support our customers as we scale. We're looking for agents with an incredible customer focus and pass...Show moreLast updated: 29 days ago
  • Promoted
  • New!
Seasonal Support - Customer Experience Team

Seasonal Support - Customer Experience Team

WinShape FoundationOxnard, CA, US
Full-time
Customer Experience Team Support.To provide support for the Customer Experience Team to ensure a second-mile experience for our customers and prospective campers. WinShape Foundation is a Biblically...Show moreLast updated: 7 hours ago
People also ask
Customer Success Manager??????

Customer Success Manager??????

ROUTE06Oxnard, CA, US
30+ days ago
Job type
  • Full-time
Job description

Customer Success Manager

ROUTE06 is a DX partner that supports the business model transformation of large enterprises. Through the provision of the enterprise business API platform Plain and agile business implementation support, ROUTE06 realizes the platformization of large enterprises' commercial transactions and contributes to creating new corporate value. The products developed include mall-type EC, OMO store, marketplace, and more, with business phases ranging from startup to growth.

ROUTE06's Customer Success Manager contributes to the success of customers through the enterprise business API platform Plain. To ensure customer success, they provide onboarding support, conduct current status reporting and issue extraction, and lead improvements (including the introduction of new features) both internally and externally.

The job responsibilities include the following :

  • Onboarding support for the enterprise business API platform Plain

Activities to explain and promote the use of the product to customers

  • Listening to on-site users and extracting issues
  • Appropriately feeding back customer inquiries and requests to the company for improvement (including alternative solutions and feature development)
  • Creating and updating product manuals, guidelines, FAQs, and other documents
  • Coordinating with data analysts, designers, product managers, engineers, and others to improve customer engagement in all related activities
  • ROUTE06's Customer Success Manager focuses on supporting customer business growth rather than upselling or cross-selling. Depending on performance and trust from within and outside the company, there are opportunities to challenge team management and product management roles.

    Required Qualifications

  • Customer success experience with SaaS products (1 year or more)
  • Interest in SaaS products
  • Preferred Qualifications

  • Customer success experience with enterprise (large customers)
  • Account management experience with enterprise (large customers)
  • Experience in driving projects
  • Data analysis experience
  • Desired Personality

  • Someone who shares our vision and approach to the future
  • Someone who agrees with our guiding principle of "Be a Disruptor / Stay a Kind Transformer"
  • Someone with a strong curiosity and a positive attitude towards new challenges and learning
  • Someone who respects and values others' work and maintains respectful and considerate communication
  • Selection Process

    The selection will be conducted entirely online. The selection process typically takes about 1.5 months, but we will be flexible to accommodate candidates' schedules. If you have any concerns, please feel free to ask.

    Employment Terms

    Employment Type

  • Full-time employee (probationary period : 3 months)
  • Work Location

  • Remote work is generally preferred
  • Work Schedule

  • Flexible working hours / standard working hours of 8 hours per day (no core hours)
  • Weekends and holidays off, with 20 days of paid leave on the first day of employment, and other relaxation leave
  • Salary

  • Determined based on skills, experience, and ability (with potential for raises)
  • Stock option system available
  • Other Benefits

  • Childcare leave premium
  • Remote work allowance and learning support system