Customer experience manager Jobs in Washington, DC

Google Tv Experience Manager

Launch Your Sales Career with 2020 Companies and the Dynamic Google TV Product Ecosystem!

Elevate your career as a Google TV Experience Manager at 2020 Companies, where your expertise in the Google TV product ecosystem becomes the engine for explosive market growth. You will spearhead a high-impact sales strategy, converting your deep product knowledge into "best-in-class" customer experiences and building powerhouse retail partnerships through elite training and advocacy. We are looking for a motivated visionary ready to dominate the market, exceed ambitious sales targets, and close high-stakes deals within a thriving tech ecosystem. If you're driven to turn strategic field insights into a career-defining victory, join us and lead the charge in redefining the future of home entertainment

Pay: $20.00 Hourly; Pay based on experience (Location Specific Hourly) + weekly, monthly, quarterly contests and incentives

Schedule: Wednesday - Sunday

What's in it for you?

• Competitive, weekly pay + weekly, monthly, quarterly contests and spiffs
• Next-day pay on demand, with DailyPay
• Paid training is completed online or at home via a computer or mobile device
• Eligible for health, dental, and vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• Partial mobile data plan reimbursement
• Opportunities for continued program work and advancement
• Exciting work environment to showcase your customer service skills
• Share and learn with ongoing training and development
• A consistent schedule to enable a work/life balance or career

About 2020 Companies

At 2020 Companies, we work for you. As a long-standing partner to clients in the consumer electronics sector, we provide talent who personally connect with our consumers by inspiring participation, creating a memorable brand experience, and influencing future purchase decisions, helping form customers for life.

Job Description:

• Drive Sales Growth: Effectively promote Google TV products and related products within assigned retail locations to achieve and exceed sales targets
• Cultivate Retailer Relationships: Build and maintain strong relationships with key decision-makers at leading retailers such as Best Buy
• Deliver Exceptional Customer Experiences: Ensure the "Best Experience" for retail partners and end-consumers through expert product knowledge and outstanding service
• Maximize Product Placement: Optimize product displays and in-store presence to enhance brand visibility and drive customer engagement
• Provide Product Expertise: Serve as a trusted advisor, educating retailers and customers on the features and benefits of Google TV devices and the broader ecosystem
• Execute Sales Strategies: Implement and adapt sales strategies to capitalize on market opportunities and achieve sales objectives
• Report and Analyze Sales Data: Track sales performance, analyze trends, and provide regular reports to management, identifying areas for improvement
• Training and Advocacy: Provide comprehensive training to retail staff in Best Buy locations and other key retailers on the Google TV platform, ensuring they can effectively advocate for and pitch Google TV to consumers

Qualifications:

• Drives Results: Proven ability to consistently drive results and exceed sales targets in a fast-paced retail environment. This includes a track record of meeting or surpassing sales quotas, demonstrating a strong sense of urgency, and a commitment to achieving measurable outcomes
• Influences Retail Leadership: Demonstrated ability to influence retail partners and build strong, lasting relationships with key decision-makers, specifically within strategic retail store leadership. This involves effective communication and the ability to present compelling arguments that resonate with retailer needs and priorities
• Customer Focus: Strong customer focus with a passion for delivering exceptional customer experiences and ensuring high satisfaction levels. This includes actively listening to customers' needs, providing knowledgeable, helpful assistance, and resolving issues promptly and professionally
• Situational Adaptability: Highly adaptable with the ability to demonstrate situational adaptability and adjust sales strategies to meet evolving market conditions and retailer needs. This involves being flexible and responsive to change, and being able to quickly learn and adapt to new products, processes, and technologies
• Self-Starter: A proactive and driven self-starter who can work independently and manage time effectively. This includes taking initiative, setting priorities, and demonstrating a strong work ethic with minimal supervision
• Product Knowledge: The ability to acquire and sustain a high level of product knowledge regarding Google TV devices and the broader ecosystem and effectively communicate it to retailers and customers. This includes the capacity to grasp technical information quickly, comprehend product features and benefits, and express them clearly and concisely
• Must possess reliable transportation for daily travel to multiple stores and be available for occasional overnight assignments a Valid Driver's License Required. Physical Requirements: Lift and move displays weighing 25 lbs. or more

What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.