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Customer experience manager Jobs in Waterbury, CT

Last updated: 1 day ago
Assistant Manager : Customer Experience / Operations

Assistant Manager : Customer Experience / Operations

World MarketManchester, B Hale Rd, , USA, CT, US
Full-time
In partnership with the Store Manager, model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors. Assess and analyze business trend...Show moreLast updated: 30+ days ago
  • Promoted
CUSTOMER EXPERIENCE TEAM LEADER

CUSTOMER EXPERIENCE TEAM LEADER

Wegmans Food MarketsCT, United States
$22.25–$22.75 hourly
Full-time
Morning, Afternoon, Evening (Includes Weekends).At Wegmans, we’re on a mission to help people live healthier, better lives through exceptional food. So, when you bring your authentic self and your p...Show moreLast updated: 1 day ago
  • Promoted
Manager, Client Experience

Manager, Client Experience

AmTrust FinancialSouthington, CT, United States
We are seeking a skilled Manager, Client Experience to lead and optimize the operations workflow within our Client Experience organization. The Manager, Client Experience supports the Client Experie...Show moreLast updated: 30+ days ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

Foley Carrier Services LLCCT, United States
$21.00–$26.00 hourly
Full-time
Missions are accomplished with people, driving towards a greater purpose.Foley has been a trusted partner to motor carriers of all sizes. Our technologically advanced approach to DOT compliance auto...Show moreLast updated: 2 days ago
  • Promoted
MANAGER, CUSTOMER SERVICE

MANAGER, CUSTOMER SERVICE

LOVESAC COMPANYCT, United States
$85,000.00–$97,000.00 yearly
Full-time
We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptab...Show moreLast updated: 9 days ago
  • Promoted
MANAGER CUSTOMER SERVICE

MANAGER CUSTOMER SERVICE

GraybarCT, United States
$90,000.00 yearly
Full-time
As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals.As...Show moreLast updated: 4 days ago
Customer Experience Transformation Consultant

Customer Experience Transformation Consultant

TeleperformanceCT, US
Teleperformance is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaning...Show moreLast updated: 30+ days ago
  • Promoted
KCE Experience Center Manager

KCE Experience Center Manager

KC&E AdventuresLitchfield County, Connecticut, USA
$20.00–$22.00 hourly
Full-time
KC&E Experience Center Manager.Connecticut (Litchfield County).This role requires availability during peak business hours which includes a combination of weekdays weekends and holidays.PreSeaso...Show moreLast updated: 12 days ago
  • Promoted
SENIOR MANAGER, COMMERCIAL CUSTOMER ENABLEMENT

SENIOR MANAGER, COMMERCIAL CUSTOMER ENABLEMENT

CVS HealthCT, United States
$130,295.00–$260,590.00 yearly
Full-time
Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Show moreLast updated: 2 days ago
  • Promoted
Customer Advocate

Customer Advocate

SafeliteWaterbury, CT, United States
$20.50 hourly
Full-time
Safelites first impressions with our customers.From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and e...Show moreLast updated: 1 day ago
  • Promoted
Customer Experience Manager

Customer Experience Manager

HOME DEPOT U.S.A., INC.Waterbury, CT, United States
Full-time
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and...Show moreLast updated: 4 days ago
IT Customer Experience Manager

IT Customer Experience Manager

Kaman CorporationBloom, CT, US
Year after year, Kaman delivers technical breakthroughs and innovative solutions for our customers.We do this by acquiring new technologies, expanding facilities, developing R&D capabilities and in...Show moreLast updated: 30+ days ago
  • Promoted
WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

GL1Bristol, Connecticut
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago
Customer Experience Manager

Customer Experience Manager

Five BelowSouthington, CT
Full-time
At Five Below our growth is a result of the people who embrace our purpose : We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibi...Show moreLast updated: 16 days ago
  • Promoted
Customer Advocate

Customer Advocate

Jobs for HumanityWaterbury, CT, US
$20.50 hourly
Full-time
Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem.We support individuals coming from all walks of life. Does this position interest you?.You should...Show moreLast updated: 1 day ago
  • Promoted
Window Clerk / Customer Service - No Experience Required

Window Clerk / Customer Service - No Experience Required

Postal Hiring GuideNaugatuck, CT, United States
Full-time
USPS is accepting applications for PSE Sales & Services / Distribution Associate nationwide.In this role, you will provide a range of sales and customer support services, primarily assisting cust...Show moreLast updated: 6 days ago
  • Promoted
Experience Manager

Experience Manager

Ulta BeautyWaterbury, CT, United States
$30.00–$37.00 hourly
Full-time
A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty enthusiasts. At Ulta Beauty, were transforming the world one shade, one lash, ...Show moreLast updated: 15 days ago
Customer Engagement Manager

Customer Engagement Manager

PetSmartWaterbury, Connecticut, United States
ABOUT OUR STORE : What better place to share your love for pets than in our stores? With so many opportunities under one roof, you'll be sure to find a career path that inspires you.As part of the D...Show moreLast updated: 30+ days ago
  • Promoted
CUSTOMER SERVICE - TURBOTAX PRODUCT - NO TAX EXPERIENCE NECESSARY!

CUSTOMER SERVICE - TURBOTAX PRODUCT - NO TAX EXPERIENCE NECESSARY!

Teleperformance-Turbo TaxCT, United States
Full-time
GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences...Show moreLast updated: 2 days ago
Manager User Experience Design

Manager User Experience Design

Highmark HealthCT, Working at Home, Conneticut
$170,800.00 yearly
Full-time
This position is responsible for leading a team of creative resources to design, test, and deliver digital user experiences that support Highmark's strategic roadmap. This individual will lead a tea...Show moreLast updated: 30+ days ago
Assistant Manager : Customer Experience / Operations

Assistant Manager : Customer Experience / Operations

World MarketManchester, B Hale Rd, , USA, CT, US
30+ days ago
Job type
  • Full-time
Job description

What You’ll Do

  • In partnership with the Store Manager, model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors.
  • Assess and analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
  • Consistently exemplify, maintain, and foster the culture and values of World Market.
  • Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management.
  • Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.
  • Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
  • Additional duties and responsibilities as assigned by and in the absence of the Store Manager.

Essential Duties and Responsibilities of Customer Experience / Operations

  • Leverage all available resources to inform and educate the team on product knowledge, selling / engagement behaviors, and business priorities / goals.
  • Ensure all associates utilize company tools and technology to deliver an exceptional customer experience.
  • Validate successful deployment of all omnichannel initiatives, including AOS and BOPIS add-on selling behaviors.
  • Drive customer engagement behaviors to support all loyalty initiatives.
  • Assist the Store Manager with all timekeeping responsibilities, including effective scheduling, timekeeping functions, and attendance management.
  • Assist Store Manager with recruiting and hiring responsibilities; prioritize timely scheduling of interviews, onboarding / orientation, and training.
  • Support and maintain Loss Prevention routines to support profitability initiatives.
  • Complete Direct Store Orders and validate proper receiving.
  • Manage all supply / fixture ordering and any facilities and maintenance issues.
  • Responsible for validating, reconciling, and filing all monthly paperwork.
  • What You’ll Bring

  • Leadership skills including : Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving and sound decision-making skills that align with strategic initiatives, effective delegation and validation, and the ability to execute daily priorities efficiently.
  • Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
  • Ability to work a flexible schedule, including nights and weekends, depending upon the needs of the business.
  • Minimum Age 21 years.
  • Human Resources (March 2023) Page 2 of 2
  • Ability to lift up to 40 lbs.
  • Why We Love It

  • Flexible scheduling to support your work-life balance.
  • Associate discount to World Market!
  • A fun and supportive work environment where you feel welcome and safe.
  • A culture of inclusion that empowers you to be your best authentic self.
  • Eligible associates are offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance and more.
  • Part time associates are eligible to participate in the Company’s 401(k) retirement savings plan after working 250 hours within their first three (3) months of employment. Benefits for full-time employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits and Employee Assistance.