Customer relations manager Jobs in Austin, TX

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has been proudly serving the community since 2016, built on a foundation of teamwork, trust, and genuine care for both our customers and our team members. Before opening the agency, I worked as an entrepreneur, and my inspiration to join State Farm came from my uncle, who was also an agent.

I’m a proud Texas native and graduate of Texas State University, where I earned my bachelor’s degree in finance. My wife, who has been an integral part of our agency for eight years, works alongside me, making this truly a family-run business. Outside the office, I love spending time outdoors—whether that’s fishing, kayaking, or tending to our small farm filled with chickens, goats, and cows.

We take pride in maintaining a positive, flexible, and family-oriented work environment. Our agency offers health benefits, a 401k, and flexibility with time off. We also like to celebrate our successes — when the team meets goals, we enjoy “Party Fridays,” closing at noon to reward everyone’s hard work.

Our culture is centered around growth, encouragement, and support. We’re a tight-knit team that looks out for one another both personally and professionally. I’m passionate about helping my team members grow in every aspect of their lives — not just in their careers, but in the pursuit of their goals and happiness. If you’re someone who values teamwork, accountability, and making a difference, you’ll fit right in here.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Dan Walker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.