Customer relations manager Jobs in Chicago, IL

Join The PANTHERx Team

PANTHERx is the nation's largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don't need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

• Are inspired and compassionate problem solvers;
• Produce high quality work;
• Thrive in the excitement of the ever-challenging environment of modern medicine; and
• Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Prescriber Relations Manager

The Prescriber Relations Manager (PRM) is dedicated to delivering exceptional prescriber experience for designated prescribers through field-based, relationship-driven engagement. This role serves as a primary point of contact for assigned prescriber offices and builds long-term, trusted partnerships grounded in education, responsiveness, and service. The Prescriber Relations Manager develops strong knowledge of internal processes and program requirements and communicates them in an easily understood way to prescribers and office staff. The focus of this role is to ensure prescribers are informed on our suite of patient services for the therapies they prescribe, improve referral information quality, and strengthen prescriber confidence in PANTHERx as a reliable partner in patient care.

Responsibilities

• Initiates and maintains meaningful relationships with assigned prescriber offices through in-person visits, virtual meetings, and consistent communication touchpoints.
• Empowers prescribers with seamless, high?touch support that improves patient outcomes.
• Educates prescribers and office staff on program-specific referral pathways, eligibility considerations, and operational requirements that support timely patient access.
• Provides training and practical resources that help offices submit complete accurate referral information, reducing patient friction, and supporting a predictable start process.
• Maintains detailed call notes in CRM tools, ensuring continuity, follow?through, and issue resolution.
• Acts as a primary point of contact for prescriber concerns or escalations and drives timely resolution in collaboration with internal stakeholders (e.g., patient support, clinical services).
• Identifies prescriber needs and barriers that impact patient access, experience, adherence, or outcomes, and escalates insights to the Director, Prescriber Relations.
• Applies tailored engagement approaches based on office role types and preferences to support effective communication and long-term partnership.
• Executes PRM activities in full compliance with applicable industry regulations, company policies, and privacy standards to maintain operational integrity and compliant engagement practices.
• Drives prescriber education to reduce incomplete referrals and rework, delivers training that improves predictability of patient starts, and builds strong relationships that increase prescriber confidence and minimize escalations.
• Travels to prescriber sites within the assigned territory and attends industry conferences and meetings as needed.

Required Qualifications

• Bachelor's degree in healthcare administration, pharmacy, life sciences, or a related field.
• Minimum of five (5) years of experience in prescriber relations, patient engagement, care coordination, healthcare operations, or a related healthcare role.
• Demonstrated experience working with prescribers or care teams in a non?sales capacity.
• Strong understanding of patient?centric care models and healthcare delivery environments.
• Ability to translate field insights into actionable recommendations.
• Strong communication, relationship?building, and problem?solving skills.
• Ability to travel frequently to assigned territory as required.

Preferred Qualifications

• Experience in value?based care, population health, or patient support programs.
• Familiarity with patient engagement platforms, CRM tools (Veeva), or care coordination systems.
• Experience working cross?functionally in a regulated healthcare environment.
• Background in quality improvement, patient experience, or outcomes measurement.

Work Environment

This position operates in a home or professional office environment, with frequent travel to prescriber sites. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to site, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data, at times for extended periods on computer screens. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Compensation

The expected salary range for this Chicago-based position is $90,000-$135,000/year. Actual compensation is based on factors such as skills, education, experience, job-specific expertise, and location. Differences in pay by location reflect local market conditions and variations in the cost of labor.

Benefits

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.