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Customer relations manager Jobs in Detroit, MI

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Customer relations manager • detroit mi

Last updated: 3 days ago

Customer Relations Specialist

SMS Group of CompaniesDetroit, MI, US
Full-time
Quick Apply

Customer Relations Specialist will provide quality and professional customer service for our utility partner’s customers.The Customer Relations Specialist will maintain a positive attitude al... Show more

Customer Operations Manager

HertzDetroit, MI, United States
Full-time

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team.The Manager directs processes and a... Show more

Consultant HR Client Relations

LanceSoftDetroit, MI, United States
Full-time

Consultant HR Client Relations.The Consultant HR Client Relations serves as a key liaison between the Human Resources department and assigned business units.This role collaborates closely with bu... Show more

HRBP - Labour Relations Specialist

Autoport LimitedDearborn, MI, United States
Full-time

Human Resources Business Partner Labour and Employee Relations.The Human Resources Business Partner Labour and Employee Relations is responsible for providing strategic and operational support to... Show more

Customer Success Manager

ReflowDetroit, MI, US
Full-time +1

We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work.Partners get excited after the first demo, now we... Show more

Consultant HR Client Relations

TALENT Software ServicesDetroit, MI, United States
Full-time

Consultant HR Client Relations.The Consultant HR Client Relations serves as a key liaison between the Human Resources department and assigned business units.This role collaborates closely with bu... Show more

Business Relationship Manager for Large Automotive Customer

ClifyXDetroit, MI, United States
Full-time

IoT And Digital Engineering Service Line Manager.This position is part of TCS's IoT and Digital Engineering Service Line, focusing on managing a large relationship, ensuring customer delight, and m... Show more

Senior Public Relations Manager

Rocket CompaniesDetroit, MI, United States
Full-time

Senior Public Relations Manager.As the Senior Public Relations Manager, you'll provide strategy to skillfully execute on external and internal communications.This team member is prepared to roll up... Show more

Manager, Employee Relations Investigations

Ford Motor CompanyDearborn, MI, United States
$115,500.00 yearly
Full-time

Our team is part of the incredible transformation underway at Ford Motor Company, and you'll have a chance to be a part of that movement.We are seeking an investigations manager with a passion for ... Show more

Customer Experience Manager

Five BelowDearborn, MI, United States
Full-time

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibi... Show more

Posting Job Sr Customer Development Manager DRT

Advantage Sales and MarketingDetroit, MI, United States
Full-time

Customer Development Manager-DRT.Customer Development Manager-DRT is responsible for making sales calls on a designated customer(s).Customer Development Manager-DRT works closely with store managem... Show more

HR Specialist - Labor Relations

DETROIT WAYNE Integrated HEALTH NetworkDetroit, Michigan, United States, 48202
Full-time
Quick Apply

HR SPECIALIST – LABOR RELATIONS.Under the direct supervision of Human Resource Administrator for the Detroit Wayne Integrated Health Network (DWIHN), the HR Specialist – Labor Relations is responsi... Show more

Customer Success Manager

Competitive Wedge LLCDetroit, MI, United States
Full-time

Provide leadership to technical and office staff throughout the project management process while working closely with CEO to stay on target with client deliverables.The day to day Project Manager f... Show more

Assistant Director - Employee Relations

Detroit Public Schools Community DistrictDetroit, MI, United States
$81,929.00 yearly
Full-time

Assistant Director - Employee Relations.Position Title: Assistant Director, Employee Relations.Location: Central Office, Office of Human Resources.Reports to: Executive Director, Employee Relations... Show more

Consultant HR Client Relations

LancesoftDetroit, MI, US
Full-time
Quick Apply

Title: Consultant –HR Client Relations.Duration: 2 years (Possible Extension).Salary Range: $77, 000 - $95, 000 per annum on W2.The Consultant –HR Client Relations serves as a key liais... Show more

Customer Account Manager, Grocery

INCPGDetroit, MI, USA
Full-time

Midwest Customer Account Manager responsible for National Account Customers (Meijer, SpartanNash, HyVee, UNFI, etc)  and Broker Account Managers for shelf stable product line.Manager is responsible... Show more

Manager | IT Testing, Change, & Environmental Relations | Full-Time

Henry Ford HospitalDetroit, MI, United States
Full-time

Manager - It Testing, Change, and Environment/Release.The Manager - IT Testing, Change, and Environment/Release is responsible for the day-to-day leadership, coordination, and operational execution... Show more

Sr. Partner Relations Manager

George P Johnson Experience MarketingDetroit, MI, United States
Full-time

Necessary cookies are absolutely essential for the website to function properly.These cookies ensure basic functionalities and security features of the website, anonymously.Cookie - Duration - Desc... Show more

Customer Success Manager

A2MAC1Detroit, MI, United States
Full-time

Presales & Solution Consulting.Support the sales process with manufacturing and solution expertise.Lead customer discovery sessions and needs analyses focused on product costing and carbon footprin... Show more

Development Officer - (Corporate Relations)

ACCESSDearborn, MI, United States
Full-time

Under general supervision, the Development Officer uses specialized knowledge in fundraising and development obtained through experience and/or formal training to provide support and manage activit... Show more

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Customer Relations Specialist

Customer Relations Specialist

SMS Group of CompaniesDetroit, MI, US
5 days ago
Job type
  • Full-time
  • Quick Apply
Job description
Customer Relations Specialist will provide quality and professional customer service for our utility partner’s customers. The Customer Relations Specialist will maintain a positive attitude along with providing clear communications as well as knowledge of the programs, which provides each customer with the ultimate customer service experience. Duties and Responsibilities
  • Inform customers of the Energy Efficiency program requirements and offerings
  • Verify customer eligibility
  • Manage inbound and outbound calls to schedule appointments via the Customer Relationship Management (CRM) application
  • Log all customer calls in the CRM application and update the application with modifications or changes (i.e., appointments, reschedules, cancellations, and customer incidents) and present the status of all current and prospective customers
  • Meet the established weekly and monthly Key Performance Indicators (KPI’s) for enrollments, scheduled appointments, and related program goals
  • Ensure that an excellent customer service experience is consistently delivered with every customer
  • Identify, research, and resolve customer issues, and escalate unresolved issues as needed
  • Effectively and confidentially communicate with customers, including written email correspondence
  • Accurately maintain, update, and secure all call center, customer contact, and data records
  • Monitor, record, and report key program outcomes on a regular basis
  • Recommend process improvements
  • Perform related work as required
Minimum Requirements
  • High school diploma or equivalent
  • 2-3 years related inbound and outbound call center/customer service experience
  • Effective communication skills (oral and written)
  • Highly organized and excellent time management skills
  • Ability to understand and retain basic customer information
  • Accurate typing and data entry skills
  • Proficiency in MS Office applications such as Outlook and Word
  • Intermediate to Advanced skills in MS Excel
  • Ability to handle challenging customer situations with poise and professionalism
  • Able to meet pre-employment requirements for background check and drug testing.
  • Knowledge of the energy efficiency industry