Customer relations manager Jobs in Fremont, CA

The Employee Relations, Senior Manager will proactively :

Investigate highly sensitive HR and employee relations issues, including conducting interviews; analyzing data from various internal systems; case adjudication; consult and collaborate with HRBPs, Legal and 3rd Party vendors; prepare reports and own investigation outcomes and closeout; advise on and oversee disciplinary and remediation actions.

Independently manage assigned casework, bringing investigations to closure rapidly and definitively

Design, collect, and analyze multiple levels of employee and stakeholder feedback to identify risks and gaps to create, audit and sustain positive workplace relations programs

Analyze employee relations case data to identify trends and opportunities for proactive issue mitigation

Partner with the broader HR team, Legal and the business to reach resolutions and engage in continuous improvement initiatives

Partner in the review of people programs, policies, and practices to ensure a great place to work for all Employees

Partner closely with HRBPs and people managers on ER-related matters, including advising on employee discipline, underperformance, terminations, reasonable accommodations, complex leave scenarios, and other related matters

Guide and train managers in overall performance management concepts in alignment with company philosophy, practices and processes

Work reactively on crisis ordinated situations, traveling as necessary (somethings under significant time constraints)

Leads the development and coordination of the People policies to ensure they are fit for purpose, aligned to our values, competitively sound and are scalable and sustainable.

Requirements

Bachelor's Degree or advanced degree or other specialized training in labor / employee relations

Human Resource Business Partner experience

Provide subject matter expertise in regulatory areas (i.e Title VII, FEHA, EEOC, ADA, FMLA, FLSA, etc.)

Substantial experience in conducting investigative fieldwork, including interviews, investigative data analysis, and production of investigative documentation (including summaries and timelines)

Ability to balance legal, business and individual employee needs

Experience supporting both salaried and hourly workforce

Experience managing employee relations cases within a retail store, fulfillment center, distribution center, or manufacturing environment with significant headcounts

Excellent interpersonal, communication and organizational skills

Strong attention to detail

Ability to work cross functionally across HR, Operations, Legal, and Safety teams

Problem solving, coaching, influencing and facilitation skills

Benefits

Comprehensive health insurance package, including medical, dental, and vision. PPO / HMO packages

401k, 4% company match

Equity and Bonus

Vacation, sick and holiday time off

Monthly mobile stipend