Customer relations manager Jobs in Torrance, CA
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Customer relations manager • torrance ca
Last updated: 4 days ago
Thank you for your interest in working for Long Beach Transit.We are hiring, and all LBT job applications must be submitted online through our career’s website.
Long Beach Transit (LBT) is dedicated...Show moreLast updated: 22 days ago
Manager, External Relations-00014159.California Resources Corporation (CRC) is an independent energy and carbon management company committed to energy transition.
CRC is committed to environmental s...Show moreLast updated: 30+ days ago
Public Relations Job Duties : Responds to requests for information from the media.Establishes ...Show moreLast updated: 30+ days ago
Manage the workflow and the day-to-day operations of the Talent & Culture Department.Main point of contact to assist all colleagues and leaders with all inquiries by providing feedback, guidanc...Show moreLast updated: 4 days ago
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not.
Today SpaceX is actively developing the technolo...Show moreLast updated: 30+ days ago
At NVIDIA, we’re helping to solve the world’s greatest challenges.Our technology is at the heart of everything from the most sophisticated AI to the visual effects powering the latest movie blockbu...Show moreLast updated: 30+ days ago
DocMagic is the leading provider of digital solutions for the eMortgage industry, including regulatory compliance, document generation, eSignature, and complete eClosings.DocMagic has been solving ...Show moreLast updated: 22 days ago
As a Customer Relations Representative - State Farm Agent Team Member with Rene Hawkins - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth ...Show moreLast updated: 30+ days ago
The Airline Relations Coordinator is responsible for managing and building relationships with our primary carrier airlines.
Within CNW’s operations, our airline relations team not only manages relat...Show moreLast updated: 7 days ago
Faraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world’s best talent to realize exciting new possibilities in mobility.
We’re producing user-centric...Show moreLast updated: 30+ days ago
Primary Skills : Analysis-Expert, Strategy-Advanced, Communication-Expert, Leadership-High, Technical-Intermediate.Seeking a detail-oriented Public Relations Manager to join our Devices & Servic...Show moreLast updated: 30+ days ago
Our office is dedicated to helping team members succeed and thrive in their careers.Located in Torrance, CA, we take pride in serving the Latino community with personalized insurance and financial ...Show moreLast updated: 30+ days ago
Seeking Bilingual Spanish Candidates •.As a Customer Relations Representative - State Farm Agent Team Member with Jose Olguin - State Farm Agent, you will generate the kind of exceptional customer e...Show moreLast updated: 30+ days ago
As a Customer Relations Coordinator, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to pr...Show moreLast updated: 30+ days ago
Provide guidance and leadership to the rooms division, ensuring consistent compliance with hotel policies and quality guest service while maximizing departmental profits.
Indirectly offer supervisio...Show moreLast updated: 16 days ago
Manager, Customer Relations
Long Beach TransitLong Beach, CA, United StatesFull-time
Manager, External Relations
California Resources CorporationLong Beach, California, United StatesFull-time
- Promoted
Public Relations
TradeJobsWorkForce90001 Florence-Graham, CA, USFull-time
People & Culture Manager
FAIRMONTLong Beach, California, United StatesFull-time
Sr. Manager, Investor Relations
SpaceXHawthorne, CAFull-time +1
Senior Industry Analyst Relations Manager
NVIDIARemote, CA, USRemote
Full-time
Customer Service Manager
DocMagicTorrance, CaliforniaFull-time
Customer Relations Representative - State Farm Agent Team Member
Rene Hawkins - State Farm AgentGardena, CA, USFull-time
Airline Relations Coordinator
Courier Network Inc.Inglewood, California, United States, 90301Full-time
Faraday Future is hiring : Communication Manager in Gardena
Faraday FutureGardena, CA, United StatesFull-time
Public Relations Manager : 25-06982
Akraya IncHawthorne, California, United StatesFull-time
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Jeff Lowe - State Farm AgentTorrance, CA, USFull-time
Customer Relations Representative - State Farm Agent Team Member
Jose Olguin - State Farm AgentLong Beach, CA, USFull-time
- Promoted
Customer Relations Coordinator
TradeJobsWorkforce90083 Los Angeles, CA, USFull-time
Guest Relations Manager | Lum Hotel | Inglewood, CA
PM Hotel GroupInglewood, CA, United StatesFull-time
- psychiatrist (from $ 170,788 to $ 331,725 year)
- radiologist (from $ 153,296 to $ 312,885 year)
- dentist (from $ 165,004 to $ 235,217 year)
- chief estimator (from $ 181,875 to $ 207,500 year)
- art director (from $ 66,394 to $ 200,000 year)
- architect (from $ 124,821 to $ 195,250 year)
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- clinical pharmacist (from $ 105,300 to $ 190,278 year)
- senior software engineer (from $ 126,000 to $ 180,253 year)
- Orlando, FL (from $ 57,500 to $ 250,000 year)
- South Bend, IN (from $ 32,240 to $ 250,000 year)
- Seattle, WA (from $ 44,410 to $ 240,900 year)
- Columbia, MO (from $ 69,032 to $ 210,600 year)
- Orange, CA (from $ 54,000 to $ 200,000 year)
- Washington, DC (from $ 55,658 to $ 195,750 year)
- Rancho Cucamonga, CA (from $ 45,000 to $ 164,600 year)
- Springfield, MA (from $ 33,563 to $ 161,813 year)
- Springfield, MO (from $ 33,563 to $ 161,813 year)
- Green Bay, WI (from $ 82,500 to $ 159,000 year)
The average salary range is between $ 44,252 and $ 102,210 year , with the average salary hovering around $ 60,000 year .
Manager, Customer Relations
Long Beach TransitLong Beach, CA, United States22 days ago
Job type
- Full-time
Job descriptionLeds LBT’s Customer Service program to enhance the customer experience and promote Compassion, Accountability, Respect and Empowerment (CARE). Manages LBT’s correspondence and strategic communications with customers and stakeholders. Conduct research to understand customer needs, preferences, and behavior. Monitor customer feedback, identifying areas for improvement and developing implementation plan to improve customer satisfaction. Implement production, productivity, quality, and customer-service standards. Manages the Customer Call Center, Downtown Retail Center and LBT’s lost and found program. Promotes a culture of customer CARE both internally and externally through presentations, training, coaching and mentoring. Works across LBT’s departments like marketing, communications, operation to ensure alignment and smooth customer experience. Keeps well informed on the agency’s service area, its demographics, diversity, development, challenges and community events. Develops processes and procedures for customer service. Coordinates production of all fare media including monthly passes, tickets and coupons Complies with all safety regulations as stated in LBT’s safety program, and reports safety related accidents, incidents and unsafe work conditions; attends safety training programs as required. Ensures that each level of supervision and all employees are made aware of the elements of the safety program, and that those elements are implemented. Assures that proper training is being provided, and that employees are working in a safe manner. Collaborate with technology and data teams to integrate customer service data and analytics for continuous improvement. Develop and oversee a customer feedback system to collect, analyze, and act upon customer insights. Coordinate with human resources to implement employee engagement programs aimed at enhancing customer service skills. Lead initiatives focused on digital transformation to improve customer service delivery through technology (e.g., real-time tracking, customer feedback platform, digital loyalty programs). Help to define, track and establish clear, measurable targets for relevant Key Performance Indicators (KPIs) to achieve top-tier customer satisfaction. Other duties as assigned. Customer-centric approach with a focus on delivering exceptional service Excellent interpersonal skills, including public speaking, writing and diplomacy. An empathetic listener that demonstrates accountability, courtesy, respect and professionalism, Actively seeks solutions to enhance the customer experience. Demonstrated experience managing customer service programs. Ability to develop strategic customer communications, including responding to feedback and communicating change. A self-starter with the ability to manage multiple projects and deadline and work independently, sometimes with minimal direction. Ability to effectively manage people and projects. A visionary leader with demonstrated abilities to enhance the customer experience. A track record of implementing successful customer care programs and initiatives. Flexible, adaptable and agile with the ability to shift work or focus based on situation Proficiency with computers, including Microsoft Office products (Outlook, Word, Excel, PowerPoint, etc.). Strong problem-solving skills and the ability to think critically. Knowledge of digital customer service tools and CRM systems. Experience with data analysis and using customer insights to drive improvements. Ability to lead and manage change within an organization. Understanding of public transportation systems and their unique customer service challenges. Demonstrated experience in supervising personnel, managing CRM programs and promoting customer care. Experience in and knowledge of building relationships with diverse populations. Project management experience and associated procedures is highly desired. Strong interpersonal and presentation skills. Customer service management experience is required, including retail, hospitality, call center or similar. Public speaking and presentation experience is highly desired. Certifications in customer service management or project management (e.g., PMP, Six Sigma) are preferred. Experience with digital transformation initiatives is a plus. A valid Class C California driver’s license.
Overview
Thank you for your interest in working for Long Beach Transit. We are hiring, and all LBT job applications must be submitted online through our career’s website.
Long Beach Transit (LBT) is dedicated to connecting communities and moving people making everyday life better. Our vision is to be a leading provider of transportation options delivering innovative and high-performing services within a multi-modal network that transforms the social, environmental and economic well-being of the diverse communities we serve.
As an organization we focus our employees on our vision to :
- Consider the customer first in decision making by being of service to others
- Operate with Integrity-especially when no one is watching
- Be open to new ideas and Continuous Improvement – seek ways to improve current processes
- Be Proactive - take personal ownership especially when things go wrong.
- Cultivate the Potential of each and every employee – we must strengthen LBT through development and training
Under the direction of the Executive Director / VP of Customers Relations and Communications, the Manager, Customer Relations (Manager) is responsible for the enhancing the customer experience and promoting a customer care culture both internally and externally, by planning and implementing customer service programs and initiatives. The Manager directly oversees one supervisor and the customer care team, including a call and retail centers.
The Manager, Customer Relations is a member of a critical cross-departmental team that includes communications and marketing.
Responsibilities
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, experience, and / or ability required or in those specifically designated, is preferred. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Attributes and Skillsets :
Education and / or Experience :
Bachelor’s degree in business, communication or a related field and five years of relevant experience is required. Additional education (such as a Master’s degree) can be substituted for experience.
Salary range : $112,934 - $155,919 per year (Depending on Experience)
Compensation packages are determined based on a variety of factors specific to each candidate, including geographic location, skillset, the mix of relevant education, certifications, experience level, and performance. At Long Beach Transit, compensation decisions are made considering the unique requirements and circumstances of each position.
Application
Apply online at www.ridelbt.com / careers Online applications must include past work history and be fully completed to be considered. Resumes will not be accepted in lieu of a complete online application.
Upon Request, a Driving Record printout is required with application (must be current within the 30 days of the printout).
Candidate must be eligible to work in the United States. Long Beach Transit does not sponsor H-1B or other related work visas.
Equal Opportunity Employer
Successful candidate must pass agency physical, drug and alcohol examinations.
Long Beach Transit, 1963 E. Anaheim St., Long Beach, CA 90813
This job description is not intended to be a complete listing of all the job duties required of this position, but to provide information on the general scope of the position.