Customer relations manager Jobs in West Covina, CA

Job Details

Description

The Regional Employee Relations Manager serves as a strategic Human Resources partner to operational and HR leaders across a multi-site portfolio of Life Plan Communities. The role is responsible for leading complex employee relations matters, conducting workplace investigations, advising leaders on policy and employment risk, and supporting consistent, compliant, and effective HR practices across the region.

This position also contributes to broader regional HR priorities, including talent management, leadership support, organizational effectiveness, compliance, and workforce planning. The role operates with a high degree of judgment and discretion in a complex, multi-site senior living environment.

Key responsibilities:

• Leads prompt, thorough, and impartial investigations into team member complaints and workplace concerns, including allegations involving harassment, discrimination, retaliation, policy violations, and workplace conflict. Documents findings, assess credibility, and provide well-supported recommendations to leadership.
• Serves as a trusted advisor to Executive Directors, community HR leaders, and regional operational leadership by providing guidance on employee relations issues, policy application, corrective action, and employment risk.
• Promotes consistent and fair application of HR policies, practices, and corrective actions across supported communities, while helping leaders balance business needs, employee experience, and compliance obligations.
• Supports community HR leaders in day-to-day HR operations and employee relations matters, helping ensure consistent execution of HR practices across the region.
• Interprets and applies company policies and employment laws, including wage and hour requirements and other federal, state, and local employment obligations relevant to the supported communities.
• Partners with HR and operational leadership on broader regional initiatives involving talent management, performance management, succession planning, workforce planning, organizational design, and leadership effectiveness.
• Monitors and identifies trends in employee relations, turnover, engagement, and other workforce indicators, and recommends proactive actions to reduce risk and improve organizational effectiveness.
• Designs and delivers coaching and training for leaders and HR partners on topics such as performance management, conflict resolution, workplace investigations, policy application, and HR best practices.
• Maintains accurate, timely, and well-organized documentation related to investigations, employee relations matters, and other sensitive HR issues.
• Partners with senior HR leadership and Legal on escalated, high-risk, or litigation-related matters, including matters involving significant legal, reputational, or operational exposure.

To be successful in this role, you should have:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 5-8 years of progressive Human Resources experience, including substantial employee relations responsibility.
• Demonstrated experience conducting workplace investigations.
• Strong knowledge of employment laws and regulations; multi-state experience preferred. Experience with CA is required.
• Ability to manage multiple priorities across geographically dispersed locations.
• Strong judgment in handling sensitive and confidential matters.
• Strong communication, coaching, conflict resolution, and influencing skills.
• Analytical and problem-solving skills sufficient to assess risk, interpret facts, and recommend practical solutions.
• Ability to travel to support communities as needed (about 25%)

What’s in it for you?

At HumanGood, your work makes a meaningful impact every day. As part of our Community Support Center (corporate team), you’ll collaborate across departments to support our communities and help reimagine what it means to age well. Your ideas, expertise, and impact truly matters here.

Build your future where you’re supported — you’ll have the total rewards you need to build a confident, secure life for you and your family. Count on a compensation package that maximizes your health, wealth and well-being. And adds up to 40% in value to your base compensation.

We offer a comprehensive range of benefits and perks to support you, including:

• Health, Dental and Vision Plans- start the 1st of the month following your start date
• 20 days of paid time off (increases with years of service), plus 7 company holidays
• 401(k) with up to 4% employer match and no waiting on funds to vest
• HSA option with employer contribution
• Tuition Reimbursement and continuing education programs
• $25/line unlimited cell phone plan (plus taxes and fees)
• Cell Phone Stipend
• 5-star employer-paid employee assistance program

Join a purpose-driven organization where you can grow your career, collaborate with great teams, and make a meaningful impact every day.

Learn more: www.HGcareers.org

Compensation: $115k-$130k DOE + performance-based incentive

Location: CA is strongly preferred, but candidates from other states in which HumanGood operates may be considered if they have experience supporting CA. This position is 75% remote / 25% travelling to communities as needed

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.