Customer representative • allen tx
NETS International, a leading provider of telecommunications and IT solutions, is seeking a dedicated and professional.Customer Service Representative.With over four decades of expertise, our organ... Show more
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ... Show more
There are tons to learn about liquor, beer & wine and have some fun along the way!.Always looking for smiling faces and those that are excited to learn and grow with our Team!.Are you enthusiastic,... Show more
If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening i... Show more
Recognizes and meets customer expectations of service and professionalism and creates a high level of customer satisfaction and trust.Continually display a courteous and helpful level of enthusiasm... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
We are seeking a motivated and customer-focused Insurance Retention Specialist to strengthen client relationships and improve policy retention.This role is responsible for proactively engaging with... Show more
This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ... Show more
Must have Texas General Lines Property & Casualty license.Our Customer Service professionals are responsible for delivering the highest standards of quality and care to our customers ensuring c... Show more
Our agency opened in March 2021 and has grown into a strong team of 8-10, focused on performance, growth, and delivering a great customer experience.I’ve been in the insurance industry since 2016, ... Show more
As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person.Finance to p... Show more
Bilingual (English/Spanish) Licensed Customer Service Representative.You will assist customers when the primary service representative is unavailable, while also driving revenue through.All leads a... Show more
Store 2742372: 826 Legacy Dr, Plano, Texas 75023.Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a... Show more
We are seeking customer-focused individuals to join our team as Customer Service Representatives supporting travel-related operations.In this role, you will assist clients with inquiries, schedulin... Show more
Since opening our first agency in Highland Village in 2015 and expanding to Plano in 2023, we’ve built a thriving team of 12 and are continuing to grow.We pride ourselves on creating a positive, dy... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Customer Service Representative.Join our team and be the welcoming face of our luxury pet resort.Full-Time Customer Service Representative (internally called a Pet Host).NVA Pet Resorts is part of ... Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more
The average salary range is between $ 27,300 and $ 41,600 year , with the average salary hovering around $ 31,554 year .
The average salary range is between $ 28,275 and $ 41,955 year , with the average salary hovering around $ 32,178 year .
Job Overview
NETS International, a leading provider of telecommunications and IT solutions, is seeking a dedicated and professional Customer Service Representative to join our team. With over four decades of expertise, our organisation delivers customized solutions across various industries, and our commitment to customer satisfaction is paramount. This remote full-time role is an excellent opportunity for an individual passionate about providing exceptional support and representing the high standards of NETS International. The successful candidate will be the first point of contact for our clients, playing a crucial role in ensuring a positive customer experience.
The offered salary for this position is between $16.38 and $27.90 USD per hour, commensurate with experience and qualifications.
Responsibilities
As a Customer Service Representative, you will be responsible for a wide range of duties focused on client support and satisfaction. Your primary responsibilities will include:
* Responding to customer enquiries promptly and professionally via phone, email, and digital platforms.
* Providing accurate information regarding our company's telecommunications and IT solutions.
* Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to solve the issue.
* Maintaining detailed records of customer interactions, transactions, comments, and complaints within our CRM system.
* Collaborating with internal teams, including technical support and sales, to ensure complex customer issues are resolved efficiently.
* Processing orders, forms, applications, and requests from clients.
* Following established communication procedures, guidelines, and policies to ensure a consistent service standard.
* Identifying and assessing customers’ needs to achieve satisfaction and build sustainable relationships of trust.
Qualifications
We are looking for a candidate with a strong background in customer service and excellent interpersonal skills. The ideal qualifications include:
* Proven experience in a customer support role or a similar client-facing position.
* Exceptional communication and active listening skills, with a professional and courteous telephone manner.
* Strong problem-solving abilities and a talent for de-escalating situations.
* Proficiency in using computers and familiarity with CRM systems is highly desirable.
* Experience within the telecommunications or IT industry would be a significant advantage.
* Ability to multi-task, prioritise, and manage time effectively in a fast-paced environment.
* A strong work ethic and the ability to work both independently and as part of a team.
