Customer representative Jobs in Anchorage, AK

ENSTAR is on a mission to deliver safe and reliable natural gas to Alaskans. If you share our passion for these values and are eager to make a meaningful impact, we invite you to join our dedicated team.

What You Will Do :

As a Customer Service Representative, you will play an essential role within our Anchorage Customer Accounting Department, reporting to the Customer Accounting Supervisor. Your responsibilities will include, but are not limited to :

• Respond to customer questions and concerns via phone (call center environment), customer service lobby, and through correspondence.
• Enter customer applications and miscellaneous changes into ENSTAR's Customer Care and Billing (CC&B) software system.
• Initiate work orders for the Meter Reading, Service, Distribution and Measurement departments via computer software system, process work orders for customers.
• Research account and billing discrepancies; perform account adjustments as necessary.
• Cashiering; includes balancing and preparing deposits.
• Cash machine operation.
• Provide Payment Queue and switchboard coverage; assist customers with general and account questions.
• Perform credit balance refunds and adjustments.
• Process billing for Damage Claims
• Perform bank corrections and research and adjust misapplied or unidentified payments.
• Research, bill, and collect on damage claims.
• Administer various Heating Assistance Programs.
• Perform general collection functions : active and closed accounts and department purchasing.
• File and scan documents.
• Search archives for historical information.
• Process outgoing and returned mail, sort mail, and enter mailing address changes.
• Respond to customer questions and concerns via phone (call center environment) and email correspondence.
• Enter customer applications and miscellaneous changes into ENSTAR's Customer Care and Billing (CC&B) software system.
• Cross-train with other department tasks.

What You Will Bring :

Ability to pass a drug, background, credit, past employment, and driving record screening.

Preferred skills and qualifications :

If you meet most but not all of the position's qualifications, you are still encouraged to apply.

What We Will Provide :

ENSTAR is committed to your professional development and your overall health and safety. When you join our team, here is what you can expect :

Inclusive Workplace :

At ENSTAR, we are dedicated to an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees. We believe that our differences empower us to become a stronger team, leading to better decisions, innovation, and business results.

Ready to Join Us?

If you are eager to be part of our team and make a difference in the energy industry, please apply via ApplicantPro at : . Qualified applicants who wish to be considered for the above position must submit a completed, signed application via ENSTAR's online application system at www.enstarnaturalgas.com under Career Opportunities.

The statements contained in the job description are intended to describe the general nature of tasks and responsibilities. It is not intended to be an exhaustive list of all job duties assigned. Other duties will be assigned as appropriate.

ENSTAR IS AN EQUAL OPPORTUNITY EMPLOYER

For more information, contact Lauren Guinotte in Human Resources at 907-334-7678.