Customer representative Jobs in Baton Rouge, LA

A company is looking for a Customer Solutions Representative to focus on customer retention and expansion in a B2B environment.Key ResponsibilitiesResolve outstanding issues and educate merchants on the value of remaining with the companyMaintain current understanding of processing rate structures and collaborate with departments to address merchant concernsMake suggestions for process improvements to reduce account closures and handle special projects as assignedRequired QualificationsHigh School Diploma or equivalent required; some college coursework preferredMinimum one (1) year experience in Customer Service, Sales, Retention, or Customer LoyaltyAbility to balance assertiveness and empathy when negotiating with customersStrong proficiency with Google SuiteDemonstrated ability to achieve and exceed goals and objectives