Customer representative • omaha ne
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As a Customer Service Representative, you will provide superior service to our clients and act as the first point of contact for the investment representatives and clients.As we continue to evolve ... Show more
The Customer Experience Representative is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels.This role focuses on resolving foundationa... Show more
The average salary range is between $ 29,250 and $ 41,592 year , with the average salary hovering around $ 33,150 year .
The average salary range is between $ 28,275 and $ 41,955 year , with the average salary hovering around $ 32,178 year .
About this Opportunity:
As a Customer Service Representative, you will provide superior service to our clients and act as the first point of contact for the investment representatives and clients. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.
Location:
In this role, you’ll get to:
Process all daily work across all aspects of servicing advisors and clients including timely call servicing and account management functions.
Ensure all work is processed with accuracy, timeliness, completeness and within budget according to defined service level metrics.
Meet or exceed all daily and monthly business measurements.
Provide feedback to the team for continued improvements.
Provide status updates to management as required.
Maintain process measurements and reporting within service levels.
Interact and partner effectively for all processing issues, metrics, and coordinated activities across all appropriate internal business teams.
Execute testing as required for business projects.
Cross train as required to support all team activities and backup team members as needed.
Assist with team planning as required.
Ensure execution of all industry and company specific compliance matters within the team.
We’re looking for talent who:
Has experience working in insurance, banking, or financial services industry
Preferably has a degree in Business or Finance or equivalent experience in finance field
Has minimum of 1 year of customer service experience
Obtain Orion Industry Certification
Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization
#LI-AP1
#LI-Onsite
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Recommended Skills:
Client-Centric, Effective Communication, Innovation, Technical Proficiency, Time Management, Work CollaborativelySalary Range:
$19.82 - $26.16The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.
