Talent.com

Customer service advisor Jobs in Dearborn, MI

Create a job alert for this search

Customer service advisor • dearborn mi

Last updated: 11 hours ago
Dealership Service Advisor

Dealership Service Advisor

Gordon ChevroletGarden City, MI, US
Full-time
Are you ready for a change but worry that you will leave where you're at and start working at a place that doesn't care about the employees? . Come experience the Gordon Chevrolet Diffe...Show moreLast updated: 30+ days ago
Parts Manager - Service Manager - Service Advisor

Parts Manager - Service Manager - Service Advisor

The Reynolds and Reynolds CompanyDetroit, MI, United States
Full-time
Reynolds and Reynolds is looking for experienced automotive parts and / or service professionals to join our consulting team. Our superior software solutions, our award-winning sales, service, and sup...Show moreLast updated: 20 days ago
  • Promoted
Service Advisor

Service Advisor

MidasTaylor, MI, US
Full-time
Halco Group dba Midas is a family-owned company founded in 2013, We are a multi-unit Tire & Auto Service retailer dedicated to providing quality service with a unique customer experience that excee...Show moreLast updated: 30+ days ago
Customer Service Advisor - Migrant Help

Customer Service Advisor - Migrant Help

MaximusDetroit, US
Full-time
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.He...Show moreLast updated: 30+ days ago
Service Advisor

Service Advisor

Midas Auto & Tires - Southeast MichiganTaylor, MI, US
Full-time
We are a multi-unit Tire & Auto Service retailer dedicated to providing quality service with a unique customer experience that exceeds expectations. Drive Sales & Profitability : .Gross Profit...Show moreLast updated: 30+ days ago
Service Advisor

Service Advisor

Ray Laethem Buick GMCDetroit, Michigan, USA
Full-time
At Ray Laethem were passionate about delivering exceptional serviceand creating lasting relationshipswith our customers.Were looking for a dynamic and customer-focused ServiceAdvisor to join our te...Show moreLast updated: 19 days ago
Customer Service

Customer Service

Vangeloff Management IncLivonia, MI, US
Full-time
We’re looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build ...Show moreLast updated: 30+ days ago
  • Promoted
Service Advisor

Service Advisor

LithiaGarden City, MI, US
Full-time
At Suburban CDJR of Garden City, our goal is simple : deliver service our community can trust.As a Service Advisor, you become the key voice of our Service Department guiding customers, translating...Show moreLast updated: 30+ days ago
  • Promoted
Service Advisor

Service Advisor

Michigan StaffingGarden City, MI, US
Full-time
Dealership : Suburban CDJR of Garden City | Build Trust.At Suburban CDJR of Garden City, our goal is simple : deliver service our community can trust. As a Service Advisor, you become the key voice of...Show moreLast updated: 1 day ago
  • Promoted
Customer Success Advisor

Customer Success Advisor

IICRCLivonia, MI, US
Full-time
At One Way Property Restoration, we pride ourselves on delivering outstanding service and creating exceptional customer experiences. We are a vibrant and innovative company seeking a passionate and ...Show moreLast updated: 30+ days ago
Service Advisor NO SATURDAYS!!

Service Advisor NO SATURDAYS!!

Les Stanford Chevrolet and CadillacDearborn, MI, US
Full-time
Les Stanford Chevrolet and Cadillac is hiring new talent to add to our amazing team! Family owned and operated since 1968, we pride ourselves on selecting and developing top talent employees.As Ame...Show moreLast updated: 30+ days ago
Service Advisor

Service Advisor

Lithia & DrivewayGarden City, Garden City MI, US
Full-time
L0416 Suburban CDJR of Garden City.Service Department — guiding customers, translating technical information, and ensuring every driver feels confident about the care of their vehicle.Whether it’s ...Show moreLast updated: 30+ days ago
  • New!
Service Advisor

Service Advisor

Vortex DoorsLivonia, MI
Full-time
Job Type Full-time Description.Service Advisor Job Description : .Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivat...Show moreLast updated: 15 hours ago
  • Promoted
Customer Service

Customer Service

LowesDetroit, MI, United States
Full-time
Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...Show moreLast updated: 29 days ago
Service Advisor

Service Advisor

Feldman Chevrolet of LivoniaLivonia, MI, US
Full-time
At Feldman Automotive & Mark Wahlberg Automotive, we are seeking a proactive, customer-oriented Service Advisor to join our team. Our rapid growth and fast-paced environment make this an excitin...Show moreLast updated: 30+ days ago
Service Advisor / Writer

Service Advisor / Writer

Motown Harley-DavidsonTaylor, MI, US
Full-time
Intake of customer vehicles, diagnose problems and service needs; sell service and / or parts and communicate job status to customer. Ensure that repair orders are complete, legible and clearly descri...Show moreLast updated: 30+ days ago
Customer Service Advisor - Migrant Help

Customer Service Advisor - Migrant Help

MAXIMUSDetroit, MI, United States
Full-time
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to del...Show moreLast updated: 30+ days ago
  • New!
Service Advisor

Service Advisor

Bob Maxey FordDetroit, MI, US
Full-time
At Bob Maxey Auto Group, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners.Ev...Show moreLast updated: 11 hours ago
Customer Service / Benefits Advisor (Work from home)

Customer Service / Benefits Advisor (Work from home)

Professional Career SolutionsDearborn, Michigan
Remote
Full-time +1
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show moreLast updated: 30+ days ago
People also ask
Dealership Service Advisor

Dealership Service Advisor

Gordon ChevroletGarden City, MI, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Are you ready for a change but worry that you will leave where you're at and start working at a place that doesn't care about the employees?  Come experience the Gordon Chevrolet Difference!

We truly care about our employees and our customers! In fact our customers and employees just voted us  Best Auto Dealer Service Department in Metro Detroit 3 years running!

AUTOMOTIVE SERVICE ADVISOR

Would you like to be a member of a thriving business that is committed to family, values it's staff, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION :   The service advisor is responsible for scheduling service work, following up with customers, and for selling additional services to customers.

THE WHY :

  • Competitive Compensation
  • Employee Discounts
  • Benefits (Medical, Dental, Vision, Long term and short term disability insurance, Accident Insurance, Employer paid life insurance, and much more)
  • 401(k) with Employer Match
  • Paid Time Off
  • Holiday Pay

Skills & Qualifications :

  • Problem Solving
  • Documentation and Repair Order Entry
  • Solid knowledge of computers and proficient in web navigation
  • Strong written and verbal communication skills
  • Customer focused
  • Ability to overcome objections
  • Positive Attitude
  • Team Player
  • Essential Duties & Responsibilities :

  • Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
  • Greet customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon. Communicate with customer to determine the nature of their mechanical problem(s). Obtain accurate customer and vehicle data.
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers’ specifications.
  • If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.
  • Notify dispatcher of incoming work.
  • Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval.
  • Establish each customer’s method of payment. Obtain approval of credit, if necessary.
  • Obtain customer’s signature on repair order; provide customer with a copy.
  • Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised.  Record changes on repair order in the approved manner.
  • Handle telephone inquiries regarding work in process and appointments.
  • Compare final invoice with original repair order.
  • Analyze quality control report to ensure that work is completed as requested to reduce comebacks.
  • Deliver vehicle to customer and answer any questions.
  • Maintain follow up program on additional items found in need of repair.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business.
  • Ensure that work areas and customer waiting areas are kept clean.
  • Come Join Our Team Today!

    Powered by JazzHR

    aOyYZvTLLp