Customer service agent Jobs in Boise, ID

Job Description

Job Description

Join the Future of Public Safety : Empower Change as an Electronic Monitoring Agent at SCRAM of Idaho!

Who We Are

SCRAM of CA / NV / AZ / HI / ID is the largest provider of substance abuse and location monitoring technologies in the Western U.S. With offices and Mobile Support Teams throughout the region, we partner with courts, probation and parole, juvenile programs, sheriff's departments, social service agencies, treatment providers, and private attorneys. At SCRAM of Idaho, we are not just a company; we are a community committed to innovation, growth, and creating an inspiring workplace. Join us in our mission to make a meaningful impact on the lives of our team members as we invest in your professional development, foster a culture of collaboration, and provide a dynamic environment where your skills and ideas truly matter.

Our Approach

Our mission is to provide swift and certain monitoring, with a laser focus on superior customer service, in order to support public safety for our customers and our communities. We specialize in delivering best-in-class customer and client service using industry-leading technologies.

What You’ll Be Doing

• Conducting intakes, including screenings and assessments
• Managing all new referrals, including scheduling and managing all enrollments and installations
• Install, remove, and conduct routine maintenance and cleaning of our equipment.
• Manage daily alerts.
• Conduct other related services such as home detention monitoring and drug testing.
• Continuous monitoring and surveillance.
• Timely and accurate reporting.
• Communication and collaboration with team.
• Technical troubleshooting and maintenance.
• Feedback and improvement contributions.

How You’ll Make an Impact

As our Electronic Monitoring Agent, your mission is to ensure the accurate, timely, and ethical monitoring of individuals, fostering program compliance and contributing to the overall success of SCRAM of Idaho's electronic monitoring initiatives.

Skills We Really Love to See

Attributes We Really Love to See

What We Offer

Join our Team!

Embark on a journey that goes beyond routine tasks – be a pivotal force in shaping a safer, more compliant community through innovative electronic monitoring solutions. Ready to make a difference? Join us in redefining the future of public safety. Apply now and be at the forefront of groundbreaking advancements at SCRAM of Idaho!

Advocating for a Diverse and Inclusive Organization

At SCRAM Companies, we recognize and celebrate the importance of inclusiveness in our efforts to inspire, develop, and promote team members who reflect the diversity of our communities. Our company is respectful and inclusive of all beliefs, values, abilities, personal preferences, and cultural and socioeconomic backgrounds. We recruit and celebrate staff who cherish the diversity of our people and the communities in which we live and work. We are committed to creating an environment where everyone feels welcome, including our clients, our customers, and our own team members.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. The employee must occasionally lift and / or move up to 25 pounds. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms and to smell.

For more information visit our SCRAM Career Center.