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Last updated: 1 day ago
Customer Service Coordinator (Customer Service Representative)

Customer Service Coordinator (Customer Service Representative)

Indiana University BloomingtonIndianapolis, Indiana
Full-time
The Customer Services Coordinator plays a vital role in supporting the Accessible Educational Services (AES) unit within the Division of Student Affairs. The position involves frequent interaction w...Show moreLast updated: 27 days ago
  • Promoted
Client service coordinator

Client service coordinator

Banfield Pet HospitalIndianapolis, IN, US
Full-time
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets),...Show moreLast updated: 30+ days ago
Service Coordinator

Service Coordinator

state of indianaIndianapolis, IN, US
Full-time
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive...Show moreLast updated: 30+ days ago
  • Promoted
Area Customer Service Coordinator

Area Customer Service Coordinator

Indianapolis StaffingIndianapolis, IN, US
Full-time
Area Customer Service Coordinator.Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients.Your role will e...Show moreLast updated: 24 days ago
  • Promoted
Nutrition Service Coordinator

Nutrition Service Coordinator

CICOAIndianapolis, IN, US
Full-time
Provides administrative support for the programs and services provided by the nutrition team within and for the Meals & More department. ESSENTIAL DUTIES AND RESPONSIBILITIES.Administrative assi...Show moreLast updated: 30+ days ago
Area Customer Service Coordinator

Area Customer Service Coordinator

Ricoh Americas CorporationIndianapolis, IN, United States
Full-time
Area Customer Service Coordinator.Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients.Your role will e...Show moreLast updated: 13 days ago
  • Promoted
Service Coordinator

Service Coordinator

T&H Realty Services, IncIndianapolis, IN, US
Full-time
Youre a skilled problem-solver who thrives on keeping things running smoothly.From dispatching maintenance requests to leading a small team, youll ensure residents receive fast, professional servic...Show moreLast updated: 22 days ago
Environmental Customer Coordinator

Environmental Customer Coordinator

Heritage Environmental Services, LLCIndianapolis, IN, United States
Full-time
Indianapolis, IN, USA | Hourly | Full Time.Exciting Opportunity to Join Our Legacy of Environmental Leadership!.Location : Corporate Office - Indianapolis, Indiana. About Us : At Arcwood Environmental...Show moreLast updated: 1 day ago
  • Promoted
Customer Service

Customer Service

LowesIndianapolis, IN, United States
Full-time
Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service

Customer Service

Karen Lyles-Farmers Insurance AgencyIndianapolis, IN, US
Full-time
Karen Lyles-Farmers Insurance Agency in INDIANAPOLIS, Indiana, is looking for an individual with experience in the insurance industry to join our team as a Full-Time Account Manager.You will be res...Show moreLast updated: 30+ days ago
Customer Service Rep - Customer Service Rep

Customer Service Rep - Customer Service Rep

Alliance Medical StaffingIndianapolis, IN, United States
Temporary
Customer Service Rep - Customer Service Rep.Alliance Medical Staffing has a new Temp to Perm Job opportunity for a Customer Service Rep with our client in Indianapolis, IN.Specialty : Customer Servi...Show moreLast updated: 30+ days ago
  • Promoted
Service Coordinator

Service Coordinator

Scale AIIndianapolis, Indiana, United States
Full-time
Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission. Outlier is committed to improving the intelli...Show moreLast updated: 1 day ago
Customer Service / Service Advisor

Customer Service / Service Advisor

Bosselman EnterprisesIndianapolis, IN, United States
Full-time
Greets customers promptly and provides friendly competent customer service.Coordinates the service center's scheduling and workflow. Service writes for the location including but not limited to, cre...Show moreLast updated: 13 days ago
Service Coordinator

Service Coordinator

State of IndianaIndianapolis, IN, US
Full-time
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Coordinator

Customer Service Coordinator

VirtualVocationsSouthport, Indiana, United States
Full-time
A company is looking for a Customer Service Coordinator (3rd Shift).Key Responsibilities Answer incoming service requests through various communication channels and resolve customer inquiries Ge...Show moreLast updated: 30+ days ago
Area Customer Service Coordinator

Area Customer Service Coordinator

RicohIndianapolis, IN, United States
Full-time
Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operatio...Show moreLast updated: 3 days ago
  • Promoted
Service Coordinator

Service Coordinator

Renewal by AndersenIndianapolis, IN, US
Full-time
Renewal by Andersen - Carmel, IN.Renewal by Andersen is the custom division of Andersen Windows.Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for ex...Show moreLast updated: 1 day ago
  • Promoted
Customer Service

Customer Service

KFCIndianapolis, IN, US
Part-time
Now Hiring : Customer Service (Team Member) | Part-Time.We’re looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest...Show moreLast updated: 30+ days ago
Environmental Customer Coordinator

Environmental Customer Coordinator

Arcwood Environmental, LLCIndianapolis, IN, United States
Full-time
Exciting Opportunity to Join Our Legacy of Environmental Leadership!.Corporate Office - Indianapolis, Indiana.At Arcwood Environmental, we are more than just a company. we are pioneers in industria...Show moreLast updated: 2 days ago
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Customer Service Coordinator (Customer Service Representative)

Customer Service Coordinator (Customer Service Representative)

Indiana University BloomingtonIndianapolis, Indiana
27 days ago
Job type
  • Full-time
Job description

Job Summary

The Customer Services Coordinator plays a vital role in supporting the Accessible Educational Services (AES) unit within the Division of Student Affairs. The position involves frequent interaction with administrators, faculty, students, and staff to assist the Testing Lab Coordinator in managing the testing lab operations and administering exams for undergraduate, graduate, and professional students enrolled across all IU Indianapolis schools.

Department-Specific Responsibilities

  • Performs various duties related to the AES Testing Lab's operation.
  • Supports the management of the test room booking team operation.
  • Supports the team of student workers, Accommodation Support Professionals (ASPs), in their roles and responsibilities.
  • Provides guidance to others by supporting the Testing Lab Coordinator and hourly staff.
  • Assists with scheduling and preparing tests for students.
  • Assists in managing the administration and delivery of tests.
  • Helps other staff members by providing data for lab reports, planning central office events, and coordinating ASPs' schedules.

General Responsibilities

  • Provides exceptional customer service by greeting and assisting customers and responding to customer inquiries and complaints regarding the organization's products or services.
  • Resolves questions and problems from students, employees, and other stakeholders accurately by explaining and interpreting policies and programs with limited research and guidance; provides answers to questions and resolutions to problems.
  • Makes periodic calls to existing customers to determine satisfaction with the organization, products, and services.
  • Builds and maintains business relationships with a variety of customers, including current and prospective students, parents, employees and dependents, departmental representatives, and other stakeholders, to promote customer loyalty and provide information about university programs and services.
  • Ensures timely and accurate processing of information consistent with university policies. Updates and maintains basic information into databases
  • Redirects complex questions and issues to higher-level appointed staff and / or managers.
  • Maintains high standards of confidentiality of all records and documents.
  • Qualifications

    Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

    EDUCATION

    Required

  • High school diploma or equivalent (such as HSED or GED)
  • WORK EXPERIENCE

    Required

  • 2 years of relevant experience
  • SKILLS

    Required

  • Proficient written and verbal communication skills
  • Maintains a high degree of professionalism
  • Demonstrated time management and priority setting skills
  • Demonstrates a high commitment to quality
  • Possesses flexibility to work in a fast paced, dynamic environment
  • Highly thorough and dependable
  • Demonstrated customer service skills
  • Ability to build strong customer relationships
  • Friendly and service-oriented
  • Strong verbal communication and listening skills
  • Demonstrated problem solving skills
  • Effective interpersonal skills
  • Effective conflict management skills
  • Working Conditions / Demands

    This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

    Work Location

    Indiana University Indianapolis

    Indianapolis, Indiana

    Advertised Salary

    $40,000 annually

    Benefits Overview

    For full-time staff employees, Indiana University offers a wide array of benefits including :

  • Comprehensive medical and dental insurance
  • Health savings account with generous IU contributions
  • Healthcare and dependent care flexible spending accounts
  • Basic group life insurance paid by IU
  • Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
  • Base retirement plan with generous IU contributions, subject to vesting
  • Voluntary supplemental retirement plan options
  • Tuition subsidy for employees and family members taking IU courses
  • 10 paid holidays plus a paid winter break each year
  • Generous paid time off plans
  • Paid leave for new parents and IU-sponsored volunteer events
  • Employee assistance program (EAP)
  • Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

    Job Classification

    Career Level : Intermediate

    FLSA : Nonexempt

    Job Function : General Administration

    Job Family : Customer Service

    Click here to learn more about Indiana University's Job Framework.

    Posting Disclaimer

    This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

    If you wish to include a cover letter, you may include it with your resume when uploading attachments.

    Equal Employment Opportunity

    Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring.See Indiana University Notice of Non-Discrimination here which includes contact information.