Customer service director Jobs in Durham nc

Job Description

Job Description

We are seeking a Customer Service Representative to join our retail team in Durham, North Carolina. In this role, you will be responsible for managing customer inquiries, ensuring the accuracy of customer records, and overseeing customer credit application processes. This opportunity offers a contract to permanent employment opportunity.

Responsibilities :

• Process customer credit applications accurately
• Effectively manage outbound customer calls
• Maintain accurate records of customer credit information
• Resolve customer inquiries in a timely and efficient manner
• Monitor customer accounts and take necessary actions
• Maintain efficiency and a positive attitude while interacting with customers
• Exhibit excellent multi-tasking capabilities in handling various customer service tasks
• Demonstrate proficiency in data entry with a high level of accuracy.
• Demonstrated customer service skills, preferably within the retail industry
• A minimum of two years of experience in a customer service role
• Excellent verbal and written communication skills
• Ability to handle customer complaints and queries effectively
• Good problem-solving skills, able to think quickly and provide solutions
• Ability to work in a fast-paced retail environment
• Proficiency with computer systems, including retail sales software
• Strong team player, able to work well with others
• Flexible availability, including weekends and holidays
• High school diploma or equivalent education level
• Knowledge of retail products and services is a plus
• Must always maintain a detail oriented and friendly demeanor.