Customer service director Jobs in Montgomery, AL

Director, Ai Innovation Studios

The Director, AI Innovation Studios leads a small, high-impact team of consultants, analysts, and facilitators that drives discovery and early incubation of AI opportunities across the enterprise. This is a hands-on director-level role that combines client-facing consulting and workshop facilitation with people leadership, operational ownership of a studio team, and accountability for moving well-scoped opportunities into rapid proofs-of-concept (PoCs), prototypes, and handoff to Product or Delivery teams.

The Director will translate business challenges into measurable AI use cases, create compelling business cases and success criteria, and ensure rigorous, ethical, and outcome-focused execution across discovery and early delivery phases.

Key responsibilities include :

• Practice leadership & strategy
• Team leadership & talent development
• Client engagement & discovery
• Rapid prototyping & PoC oversight
• Governance, prioritization & portfolio alignment
• Ethics, risk & adoption
• Methods, tools & partnerships

Required qualifications & skills include :

Preferred qualifications include :

Organizational context & operating expectations :

This Director will report to the Executive Director, AI Compass and will partner regularly with Product Management, Portfolio Management, Engagement, Delivery, Security & Privacy, and divisional IT leads.

The role is expected to be both strategically minded and operationally grounded : roughly balancing enabling / mentoring the team and personally leading high-priority engagements.

All team members are U.S.-based and work in a hybrid model; in-person travel to business locations is expected as required (up to 75%).