Customer service director Jobs in Oakland, CA

Director of Customer Service and Deployment

San Francisco, CA USA

Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled. Today, the environmental impact of heating and cooling systems surpasses that of the entire transportation sector. At Gradient, we believe that ensuring comfortable living spaces shouldn’t come at the cost of our planet. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings. By joining Gradient, you’ll be at the forefront of a movement to make sustainable living accessible to all.

About the Role

We are seeking a dynamic and experienced Director of Customer Success & Deployment who will be critical in ensuring a seamless customer journey from initial setup, deployment, and commissioning to ongoing support, ensuring peak customer satisfaction, retention, and growth. This person will play an incredibly critical role in developing the foundation on which we will drive our aggressive plan for growth. This is a hybrid role with 2-3 days in our San Francisco (Mission District) based headquarters.

The estimated salary range for this role is $150,000 - $200,000 per year + equity. Individual salaries vary based on geography, skills, education, experience, and unique qualifications.

Responsibilities :

• Lead Customer Success :

Develop and execute a customer success strategy at scale that differentiates Gradient in the market.

Lead and coordinate all aspects of product / site deployment preparation, including project planning, beta testing, and customer training.

Demonstrate in-depth knowledge of our product offerings, including the underlying technology, functionality, and compatibility, to effectively address customer needs and provide appropriate solutions.

Continuously analyze customer feedback and data to identify areas for improvement and potential technical specifications for product enhancements.

Collaborate effectively with cross-functional teams (Sales, Marketing, Engineering, Operations, Finance) to align our Service model with our business objectives and market demands.

Qualifications :

We are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves.

Gradient is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state, and local law.

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